What a surprise! Thanks!! ... View more

Thanks Andy, I think that can make it much more productive, since in most cases, I could put the screen shots (for example) in the same folder. It wouldn't work in all use cases, but should apply to many. ... View more

Has anyone reported that adding multiple attachments (which worked in the old case portal) does not work? It appears that only one attachment is actually added. I had to add four screen shots to a case, and found that three of them were nowhere to be found. I added each with a separate comment, but this wastes a lot of time, and makes it difficult for the support engineers to read the case notes and refer to the attachments logically along with the flow of the case. If this has already been reported, is there an ETA for resolution? ... View more

1) Open Lithium Community in Firefox (my default browser for Lithium Community) 2) Open Case Portal (my cases) 3) From "Case View", select "My Organization's Cases" 4) In the "Case#" field, paste "00167034" 5) Press Enter 6) Response is "No items" ... View more

I'm seeing the search by case number and title fields. However, they do not appear to work. Is this the case? ... View more