JKYD
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Joined 3 years ago
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Data export
Hello everyone, Just wanted to ask if it is possible on the Khoros platform for mass data extraction? Specifically, lets say we wanted all social media comments ingested in all platforms (or specific platforms like Twitter) done in a day, would that be possible? Could we somehow download a excel sheet that just has all commentaries made in a specific time frame? Assuming the above is possible, can it also be filtered? Say for example, we have multiple brands on Khoros Brand A and brand B, could we filter it by brand and platform and then download all the commentary? Thanks!Analytics Reporting
Hello community, Still relatively new to the Khoros platform and learning things as they come, but I was wondering...is there a method to generate reporting on the analytics dash that can generate the same #s and metrics that I can see on a shared dashboard? I am not the owner of the dash, but I can easily generate my own widgets with the stats I want. I see an option to export the report as a PDF, but is there a reporting friendly option? Specifically, I would like to export agent performance for all of our social platforms/queues into an single excel sheet. (Screenshot included) Most of our reporting is tallied on excel, so being able to export the same data that I see on the aforementioned shared dashboard (or a custom widget I create) would be much more efficient use of my time, as currently we're using the numbers based on the dashboard manually. Thank you!163Views0likes1Comment