Hi jchen   In my community we have an admin account subscribed to all boards. These email subscriptions go into a shared mailbox and we have one full time moderator whose responsibility is to check all posts and log any that require an answer onto a shared spreadsheet.   Our agents then work down this list marking each off once done.   We're currently reviewing whether we need to change this though as we've had a few problems with alerts missing or being delayed.   It'll be interesting to see if anyone else has any best practise suggestions. ... View more