About tmarshall

tmarshall · ‎03-18-2021

Hey @JennyW thanks for your quick reply. The metrics are out of the box, and have seen roll ups of users who have posted in the thread before. However, the items we have not seen is the ability to cherry pick URLs posted by customers in replies into a popular links section and the ability to 'summarize this topic' which has the ability cut down on the noise. I'm not clear on the logic behind the the summarize button if is moderator based or on replies/likes, but looks interesting? I didn't know if there was something similar that was out of the box or we would have to replicate as a custom widget if that is the direction the community team wanted to move.

tmarshall · ‎03-18-2021

Hi, We are looking at other communities and noticed this widget at the top of a thread which looks like something we could use in our own community. I'm not clear if an out of the box widget exists in Khoros or if we would have to build a widget to look/feel like this, but am curious to understand if something like this is available out of the box as this looks like a standard widget offered by this community platform. widget idea cc: @RhysD

tmarshall · ‎12-16-2020

Hi Khoros Community, I had a question pop up from a team member about the column of data in the analytics reports. I was pointed to the following article, thanks @RhysD but would like some clarity. https://community.khoros.com/t5/General-system-setup/Enable-RSS-feeds-for-boards/ta-p/108515 You can see there is a column called RSS Feeds. How is this tracked and what does it mean? How is this useful to us? Do we want a bigger number? Appreciate the insight. 😉 Thanks, Tim Care Analytics

tmarshall · ‎10-18-2017

Support also confirmed this is not an option and recommended an idea. https://community.lithium.com/t5/Product-Ideas/Limit-Private-boards-quot-mentions-quot/idi-p/335996

tmarshall · ‎10-02-2017

Hey @AbhishekIlindra, Yes, the community team and I have reviewed, https://community.lithium.com/t5/Mentions/About-Mentions/ta-p/109671 along with the related articles about @mentions. There are no specific articles related to this specific question which is why I posted it, but it does not sound like it is possible to restrict @mentions to just those who are members of a private board based on the information that is on hand. Perhaps @EricT can do a bit of research with the product team, or this question needs to be turned into an idea?

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Re: Thread Details and Summary at top of thread

Thread Details and Summary at top of thread

Analytics review of RSS feed column in reports

Re: Private boards @mention

Re: Private boards @mention