About Kerri

Kerri · ‎03-16-2021

Hi all, We're in search of a seasoned Community Engagement Manager, ideally with enterprise experience, and previous experience using Khoros is definitely a plus. Location is ideally in the areas surrounding our offices of Victoria, BC; Atlanta, GA; Boulder, CO; Pleasanton, CA; andp possibly Toronto, ON. Role would be one of the early members of a brand new team to engage our community customers and support our business goals, working alongside an amazing Community product and content team. For more information or to apply: https://workday.wd5.myworkdayjobs.com/Workday/job/Canada-BC-Victoria/Community-Engagement-Manager_JR-47545-1#communitymanagement

Kerri · ‎10-02-2020

Just following up on this as it got to be a very interesting situation. I mentioned that the drop seemed quick but also that it coincided with what could be seasonality. That seemed plausible. But we wanted to keep an eye on it and dig deeper still, as our other metrics seemed to begin increasing in the following weeks. It turned out that the decrease was mostly driven by a drop in page views for one specific thread (our most popular by far). Now, almost 8wks later, our metrics have jumped back up and that threads page views are also back. So, we're chocking this one up to some Google trickery. A very bizarre occurrence, but lesson learned, make sure to dig in deep when things look funny!

Kerri · ‎09-21-2020

We have a number of group hubs that we've launched, some managed by our own team, others managed by other teams in the org, and some still managed by end users - is there a way for those group owners who are *not* on our team to see the metrics of the group without having to grant them full analytics access? I'm assuming there's a way but after some investigation, it doesn't appear intuitive? Thanks!

Kerri · ‎08-17-2020

Had some time to dig into GA more and it seems it's likely the seasonality piece, particularly when factoring in that ALL metrics are down once I look deeper. A lot of our traffic is passive so the 5% decrease is likely reflective of the broader engagement trend. Just looked a little strange for that ONE week to drop so fast, but we'll keep an eye on it. Thanks all!

Kerri · ‎08-17-2020

Thought I'd check in and see if anyone else was experiencing a noticeable drop in visit referrals last week in particular? Compared to a consistent % for nearly the last 3 months, we saw a clear 5% drop in referrals. We did make some changes with Khoros that may have impacted this (we were hoping for a positive change!) but thought I'd check on seasonality experienced by others. I know we have a large audience in France that may account for some of this as Aug is popular for vacation. It seems odd to see such a clear change from week to week. Any thoughts would be appreciated!

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Community Engagement Manager - Workday

Re: Decrease in Visit Referrals - Seasonal, or something else?

Can Group Owners view Metrics?

Re: Decrease in Visit Referrals - Seasonal, or something else?

Decrease in Visit Referrals - Seasonal, or something else?