Thanks @StevenT! That makes sense! A short line of text advising the user to leave a comment before using the close option would be great  🎉 ... View more

Heya @StevenT , this is great feature! One request, is it possible to add a dialog box so we could enter a reason why its being closed for tracking purposes should we need to reference the ticket again? I closed one yesterday that I was able to resolve on my own after discovering another article in the community and would have liked to mention what helped me resolve the ticket. Thanks!  ... View more

Thats weird, you should be given a CSV file when you use the export option.  Can you confirm the following Sign into your community On the footer, or whenever you might have linked to it go to Lithium Social Intelligence Click Members followed by Value Analytics Click on the gear icon in the top right (below the date filter), select Export (CSV) On my computer this results in a CSV being downloaded - the filename is: 2019-06-04-083205.Surveys.3.2019-05-03-2019-06-03.csv  If the CSV file isn't being downloaded I would try another web browser to rule out any browser extensions that might causing an issue.  One question, when you said "The snag I have is that I don't have an option to export via CSV - I get options like Word or Notepad - neither good for sorting data. How do I get it to export to CSV? I assume you're using Windows since you mentioned Notepad.... is this appearing after you click on the downloaded file? If so your PC is saying I don't have an app to open CSV so you'll need to manually specify one. This screen is from Windows 10 but using More apps should allow you select Excel if it's installed. If you don't have Excel a free option to view CSV files you might want to check out is LibreOffice   I hope this helps!     ... View more

We have mentions turned on for everyone from the moment they sign up (thankfully no abuse has been reported).  Whenever I, or a colleague is away we will update our signatures to indicate that we are not around, and messages that mention one of us specifically will be addressed upon our return. The closing line advises the reader to review our contact us page should they need time sensitive support.  This works for the most part; only once did someone get upset about not receiving a reply until another user chimed in encouraging them to review my signature. Going one step further, if its a long vacation or leave I will place them a role that disables private messaging so users don't get upset their PM hasn't received a reply either ... View more