Heya!  Uncheck everything except Match any of the above criteria and Make ban permanent. Clear every text box followed by entering their in the IP Address field  Enter a internal\public reason (optional) followed by clicking Save ... View more

Do you have another analytics tool you can reference to see if things line up? As much as COVID derailed things I'd bet its summer holiday drop-off  ... View more

Heya @CKummer! That's no fun 😞   Are you using SSO? If so you might be able to get their IP from logs. If not perhaps Khoros support could help you with identifying this persons IP address but I think you'd need to provide windows of time when the user registered and deleted their account.   Beyond IP, are they always using the same email address, or a unique domain? Perhaps you could make a ban preventing anyone from using a specific domain if thats the case?  Sneaky perhaps, and impacting to other users temporarily but I'm wondering if turning off the ability to close an account, unless a certain amount of time has passed via roles would allow you to 'catch' them before they delete the account again?  Once caught you can revert to your previous role settings? ... View more

Heya @CKummer, To build on @Kerris' comment check the XML View options found here. In particular useSortHeader ... View more