Same problem.... I believe it's a known issue.  I've had a ticket open with support since March 20th (case  95089) .  ... View more

I was wondering if there is a list of the 12 supported languages for code samples? Thanks! "In Editor v2, users can now OOTB choose a programming language (~12 languages are supported) and insert a piece of code." ... View more

Ah! I just remembered something - we had a issue with one user that ran into this and it was due to the SSOID when added to our system having a space at the end, i.e. ABCD_ <-- With underscore being the space.  It's a needle in a haystack but something to check out if you copy/paste frequently Best of luck!  ... View more

Every setup is unique but so long as the SSOID matches on your side, and whats being shown in their user profile after using Edit user it should bring them in under that account. If that isn't working the next step would be a log review on your side followed by engaging support. One thing I always do is suggest the use incognito/private browsing whenever I updated a users SSO record to rule caching. Mind you I am not overly technical so maybe this step isn't needed but I find it seems to help get users back in 🙂    I hope this helps! ... View more

Just chiming in to echo the need for Spam Quarantine notifications so false positives can be restored proactively instead of reactively.  We can't turn off the feature due to the volume of spam we receive so this false positive issue ends up costing us money when users contact us to inquire why their post was marked as spam.  I know this doesn't really help but perhaps Khoros can provide more insight - does their system help lower the FP rate, or remaining at 30% due to spammers increasing, as well as changing their tactics?  ... View more