About tyw

tyw

For awareness this problem was added to the status page yesterday evening https://status.khoros.com/incidents/d5f19xks66jh

tyw

Looks like LSI is having some issues - I'm hitting the same problem as @lana_lee potentially LSI > Content = An Unexpected Error has occurred LSI > Content > Forums = All boards are shown as Unknown LSI > Content > Forums > Members = All members are shown as IDs only with no link to access their profile. Nothing listing on status.lithium.com either so I'd submit a ticket if you haven't already so support is aware. My ticket is 195893

tyw

All issues are unique but I ran into this twice in the last six weeks. While it was being investigated I created another user account and was able to use the Switch user option to get into that account and access LSI. Each time I encountered this problem it was specific to the user account so using another user let me get my data within LSI. Give this a try @lana_lee in case it helps 🙂

tyw · ‎03-20-2019

Thanks for this thread @Fellsteruk . We are on 19.1 and I'm getting errors and warnings still so I've reached out to support. Out of curiosity has anyone seen Q&A results in Google search results yet? I've been trying to find an example from a Lithium/Khoros community but I see the normal search results only. I know it takes some time but if anyone has any examples I'd love to see it 🙂

tyw · ‎03-13-2019

Thanks for this thread! I noticed the same issue in our production instance using 19.1 and have reached out to support.

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