Thanks for the invite! Very exciting! Looking forward to the Virtual Khoros event!  ... View more

Thanks @StaciS . Welcome and take time to catch up and learn, drink from the hose and looking forward to see what you've got cooked up. 😊 ... View more

love that idea @StanGromer I am following this topic. We build a few of these in our ranking system where users get awarded a few extra points for reading the community FAQ and selecting an avatar, @Parshant could tell a little more.... i dont know what the original use case was for Lithium to add a bonus point feature however it does not make sense that points can be assigned only in a manuAl way. it woild be so much better is you could integrate with the user onboarding and becoming more invested in the community by taking part in certain community activities and earning points for those,    ... View more

@deirdreyee  We had the same struggle and we really want our community of superusers to be able to monitor the community and help moderate when things get out of control. The tools to do that are very very limited without giving full moderation capabilities. It feels to me there is an all or nothing approach when we really want a more "in the middle" control. For example have superusers ban users, mark all user content as spam and review images before they get posted. Not possible without giving the moderation role. HOWEVER! We were able, together with our partner Grazitti, to develop a Ban User feature EXCLUSIVELY for those who have the permission, through a role created for this purpose. With this Ban User feature experts can ban spammy users, which is a big issue on our community especially during weekends and non-moderation hours. They can then move the posts to a spam folder through the Move permission and Expert feel much more in control and not like they have to stand by and watch a spammer pollute the community.    Here is how it works. An additional role   enables the Ban User option on the bottom of a   user's profile page. The Ban user option will appear for new users levels only (so that experts can't ban a regular user because spammers usually are new users) One click   on the   Ban user will activate the user ban. The users posting spam is now banned. The button changed to "unban" in case experts need to undo the ban. The   content   the user has posted is   not automatically removed   from the community. To ensure the content is removed it has to be moved to the Spam board or flag it to a moderator. Moderators will regularly review the Ban User list and the content moved to the spam folder. They review the abuse reports quite regularly as well.  Our experts are spread across the globe  and with this we get a beautiful  "follow the sun"   coverage and by banning spammers as quickly as possible they will soon learn that our community is well protected and hopefully we exhaust their efforts to the point that they will give up and move on.   Thanks again to the skills of @Parshant we were able to do this. Cheers. Wendy ... View more

Congratulations and welcome to Khoros. I am fully in agreement of Jason's questions and look forward to see how you will strengthen the relationship with your customers and also plan to become more strategic partners and work together to achieve successful relationships and support the Khoros Brand and those of the customers. Cheers Wendy ... View more