About Wendy_S

Wendy_S

Thanks for the shoutout everyone! By the way, I am missing the Grazitti folks here lately.

Wendy_S

Totally agree on your POV Brian. I agree that for many language in-community translation is not where it should be. I think it's fine for languages like French and German, at least I have had good experience with it. Our use case basically is that we had to close a few community languages in the last year which increased the number of visitors from non-English speaking countries. Our Communites have always been global in nature, the English community the most and now that we see more and more customers posting in different languages and experts trying to answer using translation tools we're wondering what a structural process or solution we could offer here. Real time translation is currently being piloted in our Whatsapp support and it works quite well, where agents translate a swedish message to English, than type a reply in English, translate it back to Swedish and then post to the customer. We wonder if a flow like that would work for a community experience. It might work in the advantage of a customer where today we sometimes have to refer customers elsewhere simply because nobody is able to answer in their language. Great sharing! Appreciate it! Wendy

Wendy_S

Hi Everyone. I am starting to look more into the usage of on-line translations within Communities. You see automated translations for example in Google maps Reviews, Tripadvisor, Zoover and perhaps an example that is more know, on Facebook where you can either choose to translate a post or it is automatically translated for you. Has anyone implemented this technology in their communities so that any customer, regardless of their language, can read posts but can also post in their prefered language and viewed by others in the language of their preferences. I am curious to learn about the pro's and cons of this. I can imagine that from a reporting perspective or perhaps more from an insights perspective this may post some challenges. Maybe also from a moderation perspective or users being able to help eachother, although with a good translation back and forth, I can imagine you can even help more people. Love to hear your thoughts on this! Cheers Wendy

Wendy_S · ‎01-27-2020

Happy Community Advancement Day to all of you! A day to celebrate the hard work you do. You do make a difference 🤗 Thank YOU for your leadership and your appreciation. It validates the work of thousands of visionary #cmgr who put the work in, every day https://t.co/ygwsP8OnY7 — Rachel Happe (@rhappe) January 27, 2020 I think the name got changed just slightly today by Rachel and Jeremiah 😁

Wendy_S · ‎01-27-2020

I created this photobook which I send to experts along with a small bottle of champagne to celebrate the memories we created together. I just wanted to share this to give CM's a feel for the culture, emotions and relationships they can help create. Community is where true friendship is built as well. I am not participating in the contest but I just wanted to share some advice which I did earlier. I just wanted to edit my post to share the above but I wasn't able to edit that post

Re: January Community Highlights

Re: Global Community using automated translations

Global Community using automated translations

Re: Thanking Community Managers Everywhere

Re: Community Manager Appreciation Day 2020 Contest