As mentioned previously, our customers are not only winners in our books…but across the industry as well!   We’d like to share with great excitement and pride:   Darren Jones (@Darrenianjones) of Post Office UK has been named the winner of Incite Group’s 2017 Corporate Social Media Awards' People’s Choice Award for Social Media Leader of the Year!     Darren drives immense value on the Lithium Community as one of our esteemed Heroes. He is also valued on his team at Post Office UK, as their Social Media & Audience Insight Manager, for driving impressive campaigns like their #SummerSorted marketing campaign that generated more than £22,000 savings and a 43% time savings (talk about driving team efficiencies!).   The criteria for this award was described as:  A leader who demonstrated consistency, efficiency and finesse in their approach to communicating through social media channels, both for their company and themselves.   Darren has so many advocates and fans in the social media world that he pulled in the majority of over 1,000 votes. We couldn’t agree more with this nomination and victory for Darren and the entire Post Office UK team. It’s no wonder they were also named our 2017 Regional Star Europe winner for their winning Lithy Award submission.   Congratulations @darrenianjones from the entire Lithium team! It's truly an honor and a pleasure to work alongside you.  ... View more

'Tis the season for industry awards!   In recent weeks, we've had so much to celebrate. Here at Lithium, we spent the first half of June working on our Lithy Awards Ball, LiNC Local London & Sydney, and our customers were busy winning awards and nominations left and right!   We wanted to take a moment to honor our customers who are excelling in the industry:   1) Rogers Award: ‘Best Social Customer Care’ from Incite Group's Corporate Social Media Awards                                 Huge congrats to Margaret Tsuji, Danielle Kovac and the rest of the Rogers team!   2) Symantec Award: ‘Best Twitter Feed’ from the Stevie Awards     You're our heroes, Tim Lopez and the Symantec team. Congrats!   3) Post Office UK- Darren Jones Award: 'People’s Choice Award- Social Media Leader Of The Year' from Incite Group’s Corporate Social Media Awards [Finalist**]   ** Cast your vote here for Darren Jones by June 29th!     Let's show some love for Darren and his all-star social media team- vote here!   …   We're so proud to partner with such outstanding brands and talented individuals. For more on our awesome customer highlights, see our 2017 Lithy Award winners .         ... View more

We're still on cloud nine from seeing all of you-- and hearing your important insights-- at LiNC Local London! Huge thanks to everyone who attended and helped make this event happen (high fives to @CharlotteK , @RichardW , @DeniseJ, @FranciscaF and of course, @DayleH).   But the event would not have been a success without our awesome attendees. We'd like to give a shout-out to the top participants in our “Lithium makes me feel…” #LiNCLocal London social contest. These customers and partners have incredible social game, ringing in tons of likes and retweets while also expressing their love for Lithium!   In no particular order, our top 2 picks for the social contest winners are… Trude Paaske of DNB!     @TrudePaaske wowed us with her creative doodles and top social engagement of her contest tweet. Trude- congratulations on winning  a new Parrot Drone!    The other "top 2" winner for the social contest is… Nicolas Fillat of Adeo!   We loved hearing from @nicolasF that he feels his product feedback was embraced- we take our customers' constructive feedback and suggestions to heart, and we're glad he knows it! Nicolas- congrats on your winning entry in the #LiNCLocal Social Contest. You're the proud new owner of a Parrot Drone!   And a couple honorable mentions as we were overwhelmed by so many incredible entries:   Wendy Schippers of  HP  @Wendy_S is always a stellar participant, so no big surprise that she blew us away with her awesome contribution to the contest. Thank you Wendy, for being a perpetual Rockstar! #HonorableMention    Vanessa Meister of Glowing Blue  @VanessaM deserves some #LithiumLove for tweeting one of our personal favorites. We loved her contest entry because she hashtagged #LiNCLocal not once…but twice in the same post! And with 9 retweets and 14 likes, clearly others loved it too.   Thanks to all the participants of the “Lithium makes me feel…” #LiNCLocal London social contest-- we loved seeing your creativity and digital spirit unfold!  ... View more

  Oh, what a night! We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2017 Lithy Awards Ball on June 14 th at the Nasdaq Entrepreneurial Center in San Francisco.     A few of our favorite moments? Guests sipping our celebratory Lithy cocktail, fashionistas posing at the step & repeat, seeing the silly side of our customers at the green screen photo booth, and the pre-awards ceremony jitters as nominees waited to find out who would take home the coveted Lithy trophy.   Our dapper Master of Ceremonies, Lithium’s very own @DayleH, charmed the audience as he toasted each Lithy winner (“Lithys! Up yours!”—inside joke, you had to be there) and proudly announced the eight elite winners of the 2017 Digital Customer Experience Awards, also known as the Lithys.     The competition this year was fierce with a record-breaking number of 130 submissions from 72 global brands (check out all the submissions here ). With such a tight race, we were especially grateful for our expert panel of judges who helped determine the winners. Thanks to Social Care Expert and Thought Leader, Dan Gingiss, SVP and Digital Lead of Avanade, Jason Hunt, and Chief Digital Officer of Nasdaq, Josh Machiz.     Here are the 2017 Lithy Award finalists and winners:   Digital CX All-Star Winner: Fitbit Finalists: AGL, Sprint    Fitbit designs products and experiences that track everyday health and fitness. Read their winning 2017 Lithy Submission.   Social Marketing Champion Winner: Aruba Finalists: Post Office UK, Sky   Aruba is a vendor of mobility and IoT solutions for worldwide enterprises and businesses. Read their winning 2017 Lithy Submission.   Social Support Champion Winner: Comcast Finalists: Constant Contact, Rogers   Comcast is a global media and technology company that offers video, high- speed internet, and phone services. Read their winning 2017 Lithy Submission.   Support Savings Titan Winner: Microsoft Finalists: F-Secure, Zuora    Microsoft is a provider of computer software, consumer electronics, personal computers, and services for people and businesses. Read their winning 2017 Lithy Submission.   Topline Titan Winner: GoDaddy Finalists: du, Southwest   GoDaddy is an Internet domain registrar and web hosting company powering the world’s largest cloud platform dedicated to small, independent ventures. Read their winning 2017 Lithy Submission.   Digital Design Excellence Winner: TalkTalk Finalists: Airbnb, YouTube   TalkTalk provides pay television, telecommunications, Internet access, and mobile network services to businesses and consumers in the United Kingdom. Read their winning 2017 Lithy Submission.   Surprise & Delight Winner: Southwest Finalists: T-Mobile, TechStyle   Southwest is a major airline operating a network of 101 destinations in the United States and nine additional countries. Read their winning 2017 Lithy Submission.   Regional Star- North America Winner: USAA Selected out of all the North American Lithy submissions   USAA provides a full range of financial products and services to the military community and their families. Read their winning 2017 Lithy Submission.   And stay tuned, the winners of the Regional Star- Europe and Regional Star- Asia Pacific awards will be announced at LiNC Local London and LiNC Local Sydney, respectively.   Congrats to all our 2017 Lithy winners, finalists and nominees. We can’t wait to see your accomplishments for next year’s Lithy Awards!   Read the full press release of our winners and finalists here.          ... View more