Hours of Operation Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2019 Americas New Year’s Day January  1 President’s Day February 18 Memorial Day May 27 Independence Day July 4 Labor Day September 2 Thanksgiving Day November 28 Day after Thanksgiving November 29 Christmas Eve (observed) December 24 Christmas Day December 25 New Year's Eve December 31   EMEA New Year’s Day January 1 Good Friday April 19 Easter Monday Bank Holiday April 22 Early May Bank Holiday May 6 Spring Bank Holiday May 27 Summer Bank Holiday August 26 Christmas Day December 25 Boxing Day December 26   APAC New Year’s Day January 1 Chinese New Year (Day 1) February 5 Chinese New Year (Day 2) February 6 Good Friday April 19 Labour Day May 1 Vesak Day May 20 Hari Raya Puasa June 5 National Day August 9 Hari Raya Haji August 12 Deepavali October 28 Christmas Day December 25   Take special note to the holidays based on your location, as they may differ from public holidays in your specific country. Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018. Standard support coverage will resume on the next business day. Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@lithium.com. ... View more