Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
Region
Hours (Regional)
Hours (PST)
Americas
6 AM – 6 PM PST
6 AM – 6 PM PST
EMEA
7 AM – 6 PM GMT
11 PM - 10 AM PST
APAC
7 AM – 4 PM IST
5:30 PM – 2:30 AM PST
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2022
Americas
New Year’s Day (observed)
January 3
Martin Luther King Jr. Day
January 17
President’s Day
February 21
Spring Holiday
April 15
Memorial Day
May 30
Juneteenth (observed)
June 20
Independence Day
July 4
Labor Day
September 5
Thanksgiving Day
November 24
Day after Thanksgiving
November 25
Christmas Eve (observed)
December 23
Christmas Day (observed)
December 26
New Year's Eve (observed)
December 30
EMEA
New Year’s Day (observed)
January 3
Good Friday
April 15
Easter Monday Bank Holiday
April 18
Early May Bank Holiday
May 2
Spring Bank Holiday
June 2
Juneteenth (observed)
June 20
Summer Bank Holiday
August 29
Boxing Day
December 26
Christmas Day (observed)
December 27
APAC
New Year’s Day (observed)
January 3
Makar Sankranti
January 14
Republic Day
January 26
Ugadi
April 1
Good Friday
April 15
Juneteenth (observed)
June 20
Ganesha Chaturthi
August 31
Dussehra
October 5
Diwali
October 24
Kannada Rajyothsava
November 1
Christmas (observed)
December 26
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
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