Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
Region
Hours (Regional)
Hours (PST)
Americas
6 AM – 6 PM PST
6 AM – 6 PM PST
EMEA
7 AM – 6 PM GMT
11 PM - 10 AM PST
APAC
7 AM – 4 PM IST
5:30 PM – 2:30 AM PST
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2021
Americas
New Year’s Day
January 1
Martin Luther King Jr. Day
January 18
President’s Day
February 15
Spring Holiday
April 2
Memorial Day
May 31
Juneteenth
June 18
Independence Day
July 5
Labor Day
September 6
Thanksgiving Day
November 25
Day after Thanksgiving
November 26
Christmas Eve (observed)
December 24
Christmas Day
December 27
New Year's Eve
December 31
EMEA
New Year’s Day
January 1
Good Friday
April 2
Easter Monday Bank Holiday
April 5
Early May Bank Holiday
May 3
Spring Bank Holiday
May 31
Juneteenth
June 18
Summer Bank Holiday
August 30
Christmas Day
December 27
Boxing Day
December 28
APAC
New Year’s Day
January 1
Makar Sankranti
January 14
Republic Day
January 26
Good Friday
April 2
Ugadi
April 13
Juneteenth
June 18
Bakrid
July 19
Ganesha Chaturthi
September 10
Dussehra
October 15
Kannada Rajyothsava
November 1
Diwali
November 4
Christmas
December 24
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
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