Lithium Training Services is pleased to announce the immediate availability on Lithium Campus, https://community.khoros.com/t5/Khoros-Campus-Training/gh-p/campustraining, of a revised and refreshed version of its online course LSMM: Social Response for Agents. Intended for anyone who works with the Social Response software such as Agents, Administrators, and Supervisors, this 53-minute course introduces learners to the core concepts of:
managing the Available Queue
researching past and present conversations with an author
interacting with customers on Twitter, Facebook, and Lithium Communities
merging and splitting conversations
assigning and escalating conversation to other teams and users
using the KB and Templates to quickly and thoroughly respond to customer requests
and best practices to help provide the best experience for your customers
Additionally, as part of another new Lithium Training feature, at the end of the course, we recommend role-appropriate next steps and courses that will help students learn more about Lithium products and best practices.
For questions about this course or any of the online or in-person course offerings, please contact education@lithium.com.
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