My advice to a new community manager is to connect and establish a relationship with the community that you are trying to reach. Community, it is in the title of the position, and so very important. If you are not engaging with the community, then you are not doing your job and only losing the opportunity to excel. Get to know them, ask for their advice, and thank them for their engagement. People are at the heart of any business or nonprofit, no matter the type. Individuals are much more likely to donate, purchase something, or sign up for a service if they feel connected, valued and seen. Plus, they know what they want to see and invest in. While you may very well be the expert in your field, your community are experts in another way, lean on this. Stay up to date on trends and what is going on within the community you are seeking to reach. Engage with every person whether it is through a comment or message, no matter the tone. People may disagree with you but that is okay. Thank them for their advice and opinion. View it is a growing opportunity for yourself or for them to possibly learn something new. Most people will respect you for being transparent and taking the time to respond and have an open conversation. Everyone is different and that is what makes up a community and makes it so special. Learn from this and take value in it. My last piece of advice is to lead with your heart and have fun! You love what you do and people need and want to feel this as well. If you are not passionate about what you do, they will not be either. It is as simple as that. People want to be excited, so give that to them. On average, most people only spend a few seconds on a post, email, or message. You have that long to not only establish a connection but catch their attention and grab their heart. If you are not delivering your content and message with enthusiasm, they will keep on scrolling and you will miss out on so many opportunities. That could mean you lost a potential client, donation, partner, or even a sponsor. The list goes on and on. Do not let that happen. Let them know why you do what you do and what makes you different.
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We're revamping our API changelog and someone discovered this glitch on our thread here: https://community.zuora.com/t5/Developers/API-Changelog/gpm-p/29755 We found an issue with the Sort Newest to Oldest option. After selecting this option, the view automatically jumps to the last page and stays there even if I click page 1 . So there seems no way for us to see the latest post if using this sorting method. It looks like pages 7 and 1 have the same URL. E.g. Page 1 should be https://community.zuora.com/t5/Developers/API-Changelog/gpm-p/18092/page/1 , but it redirects to https://community.zuora.com/t5/Developers/API-Changelog/gpm-p/18092 . Does this happen for anyone else?
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haha well, funny story. I do think it could be easier to manage roles and permission especially when it comes to reviewing which roles have which permissions assigned. It's quite a tedious job to align permissions across roles or do housekeeping so to say.
Have a great day! Wendy
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