Hi all! I have some bittersweet news - I'm leaving my role at Cisco Meraki in order to have more time to spend with my young kiddos. But this means that a fantastic role at a really great company is OPEN!! Here's the JD: https://meraki.cisco.com/jobs#1269682 (also pasted below) The role is based in San Francisco or Chicago. Please feel free to reach out to me directly here on Atlas / the Khoros Community with any questions.  Cheers! ------------- COMMUNITY MANAGER The Training & Evangelism team is a highly interdisciplinary part of the Cisco Meraki organization. We help to drive market adoption by developing, promoting, and delivering scalable programs that build knowledge and create enthusiasm among participants. As part of this mission, we support an active online community for ongoing peer-to-peer engagement, troubleshooting, and learning. The community launched in August 2017 and currently has over 25,000 members and 4,500 unique logins per month. We are looking for an experienced Community Manager to lead the continued growth and evolution of the Meraki Community. If you’re a strategically-minded community leader who delights in the details of community configuration and content moderation, we’d love to talk to you. RESPONSIBILITIES Own and execute on the roadmap for community growth and evolution Collaborate with the Community Engagement Manager and marketing teams to create editorial calendars that keep the community engaged and growing Support and evolve our super user program and reputation / rewards programs Interface extensively with internal and external stakeholders, including customers, partners, and departments such as Sales, Marketing, Product and Support Evolve and own the community KPIs Oversee technical, integration, and system administration aspects of the community (we use the Khoros community platform, SAML-based SSO, Salesforce, and Marketo) DESIRED SKILLS AND EXPERIENCE 5+ years of experience in community management, customer advocacy, or product management Proven ability to work collaboratively with others across a large organization Analytically minded, with experience leveraging both quantitative and qualitative data to inform decisions Self-starter able to thrive in a fast-paced, global, and dynamic environment Understanding of UX design and development of community platforms to deliver the best user experience Familiarity with the administrative and technical aspects of community platforms (Khoros / Lithium a plus) Active member of an online community   ... View more

Hello community! I swear I have seen a "Community AMA Best Practices" document somewhere - has anyone come across such a thing? (I've found some kind-of-old threads here on the Khoros community, but nothing too official-looking). If such a document doesn't exist, here are my questions: Discussion style recommendations Single thread, questions asked as replies to that thread. Experts reply & use the "quote" feature to make it clear what they're replying to? Entire separate board for the AMA? Multiple threads within an existing board, prefixed w/ "AMA" or something similar? Timing recommendations Allow users to ask questions ahead of time, but only ask the experts to reply during a specific hour or two? Other ideas here? I'd love some links to example AMAs! The few I found here on the Khoros community seem to be dead links Anything else / other recommendations? Cheers! ... View more