Hm, I have the same situation as you, @kgroneman. On 19.10, logged in as an admin, don't see "Bulk Download Member Data" in Community Analytics. I have confirmed that I have "Export Member metrics in bulk from Community Analytics" permission (actually have Allow Grant on this, since I'm an admin).  Sooo... support case?  ... View more

Thanks @AmyS! FYI - "Story" contests do have an editor, so you can indeed mention products there. And do the association via the separate field.   ... View more

Yay @AmyS! That works for forum posts! Unfortunately, it doesn't seem to work for contest entries (though I did add the product-snippet component to the contest entry display page).  Any ideas about that? Also, some quick feedback on the display on forum posts - the "View products" button is super weird if you only have a couple of products, basically when you click on it it just goes away. And the display of products seems like it should have some visual distinction from the post itself (like a line above?). I'm sure I can CSS that, but it seems like a reasonable default to give the products section a bit of distinction. Cheers! ... View more

Definitely a big topic! Here is our particular example - we are a public-facing, B2B community, primarily for technical discussion. Our goal is user engagement, as we believe (but have yet to conclusively prove, admittedly) that engagement leads to happier customers / partners and to higher retention rates. We have chosen “monthly engaged users” as our north-star metric. We define an engaged user as someone who has posted and/or given kudos 2+ times in a given month. This is a fairly high bar of engagement for a public community, but we decided that a single post in a month and not coming back didn’t really count as “engaged.” we also look at the whole funnel - page views, new registrations, & posts / kudos specifically. But our aim (most quarters, at least) is to move the “engaged users” number. Hope this is helpful! ... View more