CarolineS
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Joined 8 years ago
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Re: Share your super user program
Love this idea! What is your community called? Please share your link. Meraki Community - https://community.meraki.com/t5/Meraki-Community/ct-p/meraki Do you have super users (SU) and how do you call them? Meraki Community All-Stars - we have a page featuring each of them: https://community.meraki.com/t5/Community-All-Stars/bg-p/allstars How many SU do you have?Currently 13 What are the criteria?Based on a combo of posts, kudos, solutions, and some subjective criteria like "tone" What are the perks?Annual trophy (photo below), annual swag (varies by year, but generally something nice like a jacket), special "lounge" forum in the community where we give them early notice of community changes / request feedback / they talk amongst themselves What do you organize for them? (events, calls) No events thus far, just the forum "lounge". Occasional user testing sessions w/ product managers or with us.Re: It's quiet here...
Also, this group moved from a group hub to a forum not too long ago. In the group hub, everyone would have been auto-subscribed to update emails. I imagine these subscriptions were not carried over to the forum, and I also imagine that less engagement here happened as a result.Re: How do you share video content with your community? Seeking examples!
Oh and as far as traffic - these videos don't get a ton of views. Looks like these blog posts w/ videos generally receive about 100 page views in the first couple months of their existence, then it peters out (and I haven't checked on the actual video-watch metrics). But, they are just snippets of videos we make for courses anyway, so they're not a big lift for us.Re: How do you share video content with your community? Seeking examples!
We have a "Learning Spotlight" on our community, full of videos: -https://community.meraki.com/t5/Learning-Spotlight/bg-p/learningspotlight We are on classic. This is a blog w/ masonry layout. We chose to do a blog vs TKB because we like the masonry layout that displays the "cover" image in the card (which isn't available for TKB, I don't believe). Hope that's a helpful example!Re: Has anyone built a Multi-Faceted Leaderboard (or does one exist OOTB)?
I wish! Our not-fancy solution for this is to display two separate leaderboards on our community home page, one for kudos and one for solutions. Then we do a manual calculation monthly for the "Member of the Month Score" (which we decided is (kudos received)+2*(solutions authored). Following this discussion!
