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CarolineS
  • 1277 Posts
  • 1297 Kudos Given
  • 41 Solutions
  • 1476 Kudos Received
Member profile

Re: In Community Analytics, what does "(-1)" mean in the member tab?

CarolineS
Honored Contributor
Thursday
Thursday
Good thing Atlas allows for multiple solutions. Now you get solution credit too! 😄 ... View more

Re: In Community Analytics, what does "(-1)" mean in the member tab?

CarolineS
Honored Contributor
Thursday
Thursday
Update from support! With reference to your query about -1 in the user report, I would like to inform you that this refers to khoros internal users(Technical Support), who access the site for testing purposes. The analytics have been recorded when we view different parts of the community for our research in the cases. You might have noticed the -1 users in the studio-> versions where changes were done by -1, that happens when we change the admin or community plugins when we work on support cases. ... View more

Re: In Community Analytics, what does "(-1)" mean in the member tab?

CarolineS
Honored Contributor
Wednesday
Wednesday
That's what I would have thought too, but in this particular case, I can't imagine who this deleted user would be. Users have to request deletion / account closure from us, and we haven't deleted anyone recently. This report is only for the past 7 days. So I'm a bit baffled! I'll check with support.  ... View more

In Community Analytics, what does "(-1)" mean in the member tab?

CarolineS
Honored Contributor
Wednesday
Wednesday
Hi ya'll! I wanted to confirm what "(-1)" means when viewing a member-based content report in Community Analytics (where you can see per-member page views, visits , etc - see screenshot). My suspicion is that the "(-1)" is views from anonymous users. But I suppose it could also be members who have cancelled their accounts? Anyone know for sure?   ... View more

Re: Quantity of subscribers per topic

CarolineS
Honored Contributor
Monday
Monday
@ricardo_marqeta - Support was able to run a query for me to tell me how many people subscribed to topics each week of the past few weeks (which was what I asked for). They couldn't differentiate between people who subscribed to topics by actually clicking "subscribe" vs those who replied to a topic and were auto-subscribed as a result. I didn't ask for the list of people who subscribed to topics, but maybe they can provide that too. Hope that helps! ... View more
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