About GlennD

GlennD

Thanks, you've given me plenty to think about.

GlennD

Hi, We currently use the Community Experience Survey on our communities and I was curious if anyone has had much success following up with customers who leave a negative comment? The majority of survey takers are not signed in so we do get a username to contact so I have been trying to think of ways to allow them to include an email for follow up. Has anyone here tried something similar?

GlennD · ‎04-22-2019

Thank you.

GlennD · ‎04-18-2019

Hi, Today I exported the last 30 days of our value analytics so I could review the survey feedback and for some reason, the Username for the majority of survey responders is listed as Closed Account and I cannot figure out why. Does that just mean they were not signed into the community when they took the survey?

GlennD · ‎08-15-2018

Thank you both!

Re: Follow up with customers on value analytics comments?

Follow up with customers on value analytics comments?

Re: Confused by 'Closed account' result in Values Analytics results

Confused by 'Closed account' result in Values Analytics results

Re: Report or export posts with specific label?