Hey @JacobBo  I get that and I don’t want to sound like an old fart however Lithium was always an inclusive company who included all customers, I mean it’s not that difficult to offer a compo to win a ticket for free  entrance with no travel included “make your own way” you have done it before.    ... View more

Hi -- absolutely.    We are currently using Kustomer for a our primary ticketing system for CS. I'm wondering if there is a way to integrate the Community with Kustomer to automatically create tickets so if a customer calls in, information/troubleshooting steps that have been taken on the community can be documented in a Kustomer ticket linked to that email address.    As far as tableau goes-- I'm wondering if there is a way to cross reference the data we are receiving in the CS (we track that via Tableau) and compare to our top posts in the Community in automatic daily reports.    Hope this helps-- thank you!  ... View more

Sharing here an update on this topic posted on a different thread. ... View more

The majority of my Community Management experience was as a team of one for the community I was running. Yes I was part of a team but the others were typically on their own community or my manager while also working on other projects.  My current role has been the most enjoyable as we have been able to not only expand the team but also have a rockstar group working together quite nicely. Aside from myself as Community Manager (Support) we also have a Community Engagement Manager, a part time moderator and another Community Manager (Marketing). We also have a team for Knowledge Base but since customers access the content through a seperate portal while the content is housed on Khoros I won't count them for this.  Leading us all is a highly experienced manager who has been a rockstar in terms of driving the team and gaining executive buy in.    ... View more