About Finney0225

JonathanW · ‎09-29-2020

Glad to hear it helped!

Finney0225 · ‎07-24-2020

Company: Ring Company background: Ring is a home security company that allows you to download, access and share any past video through your smart phone. We have a wide range of Doorbells, Security Cameras, Smart Lighting and even an Alarm. Contact: Jennifer Finefrock & Nikolay Sushkov Title: Community Manager & Program Manager Social Related URLs: community@ring.com , https://www.facebook.com/ring Kudos Category: The Accelerator 1. Please describe your company and your initiative. Ring strives to give excellent support in all channels, including social and community. In order to grow with our users and incoming messages we made the conscious switch to Khoros for Social Care and start a new adventure with an online Community platform. 2. What was the “before” state? What challenges did you have to overcome? Before for Social Care we were using another 3P that wasn't keeping up with our incoming messages and growing team. While also exploring the world of Online Communities, we decided to sign for both platforms on Khoros. We have had great onboarding and growing experiences with Khoros! 3. What were the results? Please cite qualitative and quantitative results. We have loved the opportunity to support our customers on social and within community. Social Care has been able to manage 1.5M messages and responding to 700k while Community has grown to 60k users with 4M page views

kgroneman · ‎07-16-2020

You shouldn't be able to use a label unless it's in your pre-defined label list even if it was previously used so that 7/6 post you refer to is an enigma to me. Here's what I would do: Check your settings to ensure you are both requiring labels and have it set to only use pre-defined labels (Not user-defined and pre-defined) Knowing what your pre-defined labels are, try submitting a new test idea using a label that is not in your pre-defined list If you can successfully post such an idea, you may have to ask Khoros Support about it. If you can't, then I don't see how anyone else can. It's a mystery.

MrB77 · ‎06-02-2020

Hi @Finney0225 there is a bunch of tools and extensions e.g. this chrome extension: https://chrome.google.com/webstore/detail/axe-web-accessibility-tes/lhdoppojpmngadmnindnejefpokejbdd and many other tools e.g. https://wave.webaim.org where you can make a quick check and go from there. Best Jan

JulieHamel · ‎05-29-2020

Hi @Finney0225 , The flag will be cleared by any moderator who reads the flagged post. Assuming both moderators have " Clear moderation flag automatically when a message is read" enabled, flags should be cleared for everyone if moderator 1 viewed them.

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Date Last Visited	‎12-16-2020 02:18 PM

Re: Different numbers in Community Analytics

2020 Customer Awards: Ring - The Accelerator

Re: pre-defined labels

Re: Government Accessibility Requirements

Re: Flags cleared metrics