About Finney0225

MrB77 · ‎06-02-2020

Hi @Finney0225 there is a bunch of tools and extensions e.g. this chrome extension: https://chrome.google.com/webstore/detail/axe-web-accessibility-tes/lhdoppojpmngadmnindnejefpokejbdd and many other tools e.g. https://wave.webaim.org where you can make a quick check and go from there. Best Jan

JulieHamel · ‎05-29-2020

Hi @Finney0225 , The flag will be cleared by any moderator who reads the flagged post. Assuming both moderators have " Clear moderation flag automatically when a message is read" enabled, flags should be cleared for everyone if moderator 1 viewed them.

Finney0225 · ‎05-21-2020

Analytics question! Could someone please describe the 'Post Approved' Metric for Moderators? If you have an Admin Filter on, the moderator who clicks on the email which then takes you to the Community, does that count as a 'post approved'? I'm really trying to set clear metrics for my team of moderators and where one is outshining with 'Flags Cleared' (because they go through their notifications every morning vs just their board) the other is out preforming in 'Posts Approved'. From my understanding, besides the Admin Filters, I don't have any type of posts that need to be 'approved' before posting.....totally stumped. Thanks!

BrianOblinger · ‎05-21-2020

12, 24, 48, 72...I've seen them all. And they're all correct! I always recommend to experiment with this until you find the sweet spot for your community and company. There are many factors that typically go into the decision.

Suzannes · ‎05-14-2020

While we all know what key performance indicators (KPIs) are, they can be PayGOnline ambiguous in that the definition itself doesn’t really provide you with a clear-cut direction in what needs to be measured.

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Re: Government Accessibility Requirements

Re: Flags cleared metrics

Post Approved Metric

Re: Moderator SLA

Re: Different numbers in Community Analytics