@JUNGHEON, There is no such customization available to remove the views count of author in metrics. It would be great if you could add this Idea in ideas exchange.  ... View more

Hi @JUNGHEON    I've been asking for this for a while - Badge for starting a great discussion   At the moment badges mainly reward quantity but we really want to reward quality.   It would be great if you could add your vote and comments to the request.   Jason   ... View more

An answer by a staff member is often not the solution though. E.g. they could ask clarification or troubleshooting questions. Also if you elevate topics with staff participation you are de-valueing those without at the same time. This could lead to over-use of mentioning to loop in (just about any) staff member or similar unwanted behaviour. And overall think about which message this sends: Do you value the opinion and expertise of non-staff community members the same way? Are the answers of staff members worth more? You can move easily from a peer-to-peer community to a public support ticket system this way where everyone is waiting for the sacrosanct reply from a staff member. I'd rather suggest you investigate something like "Validated solution" if you really want to make solutions more official and sanctioned by the brand. ... View more

Each Community can decide how they are surfacing replies in a thread/topic that were marked as a solution. The Samsung Community decided to surface them right after the first topic starting message. This is often done to allow any readers to quickly find the answer. Because the reply that was marked as a solution is moved out of the discussion flow context there is a link "View solution in original post". This link will take you to that message within the conversation so you can read previous and subsequent replies to get more context. In the example topic you provided this is rather boring, because the solution was already the first reply message. But picture a large topic spanning multiple pages where you otherwise would need to paginate through all the replies. ... View more

Hi Mike When can we add multi-label filtering personalization (such as hash tags following) features to our community?? ... View more