September 14 - 15, 2022 | Virtual & In-Person  Khoros is excited to sponsor the 2022 CMX Summit: Thrive held virtually and in-person at the Fox Theater in Redwood City, CA. Two-days dedicated to community thought leadership and networking.  We hope to see you at our in-person or virtual booth and session on Thursday, September 15.  Make it Stick: Keep your Community by measuring value, not just ROI Jon Wishart, Business Value Director  @BrianOblinger , Community Strategist  Demonstrate ROI or lose resources and potentially even your brand's whole community. It’s true that ROI measurement is a requirement, but a broader representation of value to the business creates a truer picture of community. This session will show how community teams can repurpose traditional community ROI measurement into overarching community value measurements. I hope you leave our discussion with an approach and roadshow that shows brands how to recognize the monetary benefits of a community...and make it stick!  Registration Information  ... View more

August 9  | Noon CT [30 minute conversation]  Buzzwords swarm community circles. Gamification, influencer, superuser, fan, and advocacy. But there is truth to combination of advocacy + brand owned community creating growth and customer loyalty. Scott Wilder of Base (formerly Crowdvocate) joins us in this discussion to give his ‘hot take’ on what it takes to reach true community advocacy and why this is different (or at times inclusive) of brand ‘influencers, fans, superusers, and gamification).    ... View more

View on-demand recording on khoros.com  August 3 | Noon CT  [30 minute discussion]  Hot Take: a recession is coming (or your leadership thinks it is happening). Jenny Weigle from jenny.community discusses the big bets a community professional can do right now in the face of looming (or already happening) budget cuts. Jenny will discuss the successful strategies she has seen when you have less time and resources to make your community stand-out.   ... View more

My hot take? Right now is time to recession proof your CX.  Snack Breaks & Hot Takes is a digital series bringing experts "hot takes" in community engagement and customer experience to you!  Event Schedule  But what is a "hot take"?  Oxford defines it as a noun - "a piece of commentary, whose primary purpose is to attract attention."  So my "hot take" is that - YES - right now is the time we should be drawing major attention to improving customer experience and proving your value. Consumers are getting pickier where to spend their budgets and brands are looking to recession proof CX .  Forbes recently outlined three tactics to save money, improve cx, and be able to bounce back in better times.  give customers a reason to return  cut costs by preempting avoidable customer inquiries  reexamine what's relevant to your customer  Tuesday, June 14 "Hot Takes" session featuring @jennyweigle gives the roadmap to 'giving customers a reason to return'. Why now is the time to invest in getting your support community to retain and grow customers.  Thursday, June 16 "Hot Takes" session featuring Leon Gantt of SquareTrade gives the roadmap to finding those avoidable friction points, saving money and giving the customer what they really want.    I hope if you have 30 minutes of your day to join us for a snack and a hot take to arm you with the talking and proof points to retain and grow your CX solutions.  ... View more

My hot take? Right now is time to recession proof your CX.  Snack Breaks & Hot Takes is a digital series bringing experts "hot takes" in community engagement and customer experience to you!  Event Schedule  But what is a "hot take"?  Oxford defines it as a noun - "a piece of commentary, whose primary purpose is to attract attention."  So my "hot take" is that - YES - right now is the time we should be drawing major attention to improving customer experience and proving your value. Consumers are getting pickier where to spend their budgets and brands are looking to recession proof CX .  Forbes recently outlined three tactics to save money, improve cx, and be able to bounce back in better times.  give customers a reason to return  cut costs by preempting avoidable customer inquiries  reexamine what's relevant to your customer  Tuesday, June 14 "Hot Takes" session featuring @jennyweigle gives the roadmap to 'giving customers a reason to return'. Why now is the time to invest in getting your support community to retain and grow customers.  Thursday, June 16 "Hot Takes" session featuring Leon Gantt of SquareTrade gives the roadmap to finding those avoidable friction points, saving money and giving the customer what they really want.  I hope if you have 30 minutes of your day to join us for a snack and a hot take to arm you with the talking and proof points to retain and grow your CX solutions.  ... View more