Leverage community to drive results across the customer journey
Seamless customer journeys start with community. Join this virtual masterclass to learn how. Thursday, May 08, 2025 | 9am PT | 11am CT | 12pm ET https://khoros.com/events/leverage-online-community-to-drive-remarkable-results?utm_source=atlas&utm_medium=forum&utm_campaign=comm Click the link above to secure your spot then hit "attend" to let us know you're coming! This session, featuring Rich Millington, Founder and Managing Director at FeverBee, is designed to teach you how to utilize your online community to: Streamline customer onboarding and accelerate time to value Enhance customer support and increase retention Strengthen customer advocacy and drive organic growth Deliver meaningful results that you can track and share back to the business Save your spot!Launching on Khoros Communities Session #2: Preparing to launch | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: https://academy.khoros.com?C=20754320 *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: https://videos.khoros.com/watch/RUGbG1PNGnoKnfVp652tPG? https://videos.khoros.com/watch/bvsjwpPsRQtutfYi8ZSqUj?%20 Q&As from the recorded session are attached below. Wednesday, Feb 19, 2025 1pm UTC and 9pm UTC In today’s ever-changing digital world, customer engagement tools—most importantly, engagement communities—must evolve to retain and keep customers satisfied. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Initiation and Planning phases of the launch/upgrade process, you will learn about: The Initiation and Planning phases and project timeline General tasks to complete prior to and during the Initiation and Planning phases Internal resources your team needs to launch on Khoros Communities Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first session in this series? Review the Q&A and access recording here.Launching on Khoros Communities Session #3: Executing the Launch | Instructor-Led Training
Recording from this live webinar can be found in Khoros Academy: https://academy.khoros.com?C=21449269 *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: https://videos.khoros.com/watch/xGjLX1SWYPqdmBx7MBLPjg Tuesday, April 1, 2025, 1 pm UTC and 9pm UTC Engagement communities play a vital role in retaining and keeping your customers satisfied in an ever-changing digital world. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Execution and Launch phases of the launch/upgrade process, you will learn about: The 3 main tracks running concurrently through the Execution Phase The User Acceptance Testing (UAT) process and the final Launch Phase Internal resources needed and how best to prepare for the Execution and Launch Phases Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first two sessions in this series? Review the Q&A and access recordings through the following links. https://academy.khoros.com/?C=19907878 https://academy.khoros.com/?C=20754320Khoros Communities Spring Product Update Webinar
Join our https://khoros.com/events/spring-product-update?utm_source=atlas to learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. https://khoros.com/events/spring-product-update?utm_source=atlas&_ga=2.75827216.40265601.1743420810-398646244.1742402390 Wednesday, April 23, 2025 10 am CDT / 4 pm UTC Khoros product leads will open up for Q&A on the latest Khoros innovations for the Khoros Communities solution. This webinar is open to all Khoros customers. Not able to join? Register, and you will receive a link to the webinar recording. Don’t miss your opportunity to learn about recent releases, new product enhancements, and future roadmap directly from the Khoros product team.Webinar: Community works for Zoom
Discover how Zoom evolved from its initial community launch to becoming a leader in customer support. https://khoros.com/resources/community-works-zoom?utm_source=atlas&utm_medium=event&utm_campaign=comm In this session, featuring Alexis Brown and Carla Almandoz, Zoom’s community team break down: The step-by-step strategies behind their community growth The key metrics they track for success How their community is shaping the future of customer supportLaunching on Khoros Communities: Session #1: Why Communities Aurora? | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: https://academy.khoros.com?C=19907878%20 *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may view the recording https://videos.khoros.com/watch/7zDgFwP3tJn4fNqJGCCxqW?. Q&As from the recorded session are attached below. Tuesday, Dec-17-2024 1pm UTC and 9pm UTC In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!Community Outlook 2025: Trends and Predictions
Join community leaders—Brian Oblinger, Strategic Community Consultant, Brian Oblinger Strategic Consulting, Todd Nilson, President and Community Strategist, Clocktower Advisors, Michel Da Silva, Senior Community Strategist, Khoros, and Shaveta Sharma, Practice Head, Web & Communities, Grazitti Interactive, as they uncover the strategies, innovations, and challenges that will define the community landscape in 2025 and beyond! https://www.linkedin.com/events/7292780228211261441/about/ Imagine a world where communities anticipate user needs before they ask, AI crafts tailored conversations in real-time, and engagement feels less like a transaction and more like a true connection. This isn’t a distant future—it’s the reality taking shape as we move into 2025. With AI-driven personalization, next-gen gamification, and data-powered insights, communities are transforming into intelligent ecosystems that foster deeper collaboration and customer loyalty. Community managers are leveraging predictive analytics, automation is streamlining engagement, and hyper-personalization is redefining member experiences. So, what’s next? What emerging trends will shape the future of online communities, and how can you stay ahead? Some of the Topics We’ll Cover: ➤ AI & Personalization – Crafting hyper-tailored experiences to boost engagement. ➤ Hybrid & Niche Communities – The rise of specialized networks and online-offline integration. ➤ Gamification & UGC – Leveraging interactive experiences and peer-driven content. ➤ Trust, Transparency & Moderation – Building safer, more authentic community spaces. ➤ Data Privacy & Community Analytics – Balancing security with actionable insights. ➤ Scaling Without Losing the Human Touch – Growing communities while maintaining strong connections. ➤ Future Tech & Trends – Emerging innovations that will reshape online communities in 2025.State of Community Management Report Launch
Join ACM Director Venessa Paech and Khoros Chief Community Evangelist Michael Puhala, as they unveil the hotly anticipated 2024 State of Community Management Report for Australia and New Zealand. They'll highlight key trends and results, what they mean for the community space in ANZ, and answer your questions about the report and its implications for your work. https://events.zoom.us/ev/AunxLN4jnB4ThKAXt0t5JTeGvMTmhOgj7d7m2Omn94BrAclFuNkJ~Am75LTccySUl4r2TvbGEDz1q5veBeOwwOWH1ER9Fby1tPtzVX60yV1yWhg The 2024 ACM State of Community Management report addresses: The demographics of Australian community managers Their working conditions and contexts Their toolsets and industry relationships The nature of the communities they build and oversee How community management is framed and integrated into Australian businesses and organisations Key challenges and concerns for community practitioners Moderation challenges and practices Future trends Launched in 2015, the annual ACM State of Community Management Survey is the only benchmarking data captured about community management in Australasia. The survey is a resource for community managers (both professional and volunteer), recruiters and employers, journalists and media, policy makers, researchers and anyone looking to improve their understanding of community management as a field of work in Australia and New Zealand.Community Learning Labs Session 3: Building a business case and getting internal alignment
Watch this on-demand webinar to learn about what you need to build a business case for your community. Strategic consultant Brian Oblinger covers the best practices for mapping community goals to company goals, how to forecast ROI for the business, and getting alignment on your project. Watch session 3: https://khoros.com/resources/community-learning-labs-session-3 View the entire series: https://khoros.com/resources/community-learning-labsCommunity Learning Labs Session 8: Long-term management and best practices
Tuesday, Dec-17-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Oblinger will guide you through each step with best practices and practical examples. Come and learn from the very best in the community space! In session 8, learn how to measure community success and continue to drive growth and engagement post-launch. https://khoros.com/events/community-learning-labs-with-brian-oblinger?utm_source=atlas&utm_medium=event&utm_campaign=comm-lng
