Hello @beacampos! After taking the steps listed above, the user should be logging in with their new email, because the pre-existing Community account is now tied to the new SSO account/ID with a new email. If that is a "problem", there may be a misunderstanding - I'd double check that your goals match that of the original post (use a pre-existing Community account with a new SSO/email). Another common mistake is forgetting to edit the SSO ID of the "new" to-be-disposed Community account. This may be something you want to double check, since your user may just be logging in to that unintended account. Either way, assuming that your SSO implementation is configured to pass the email value to Community, the email is "synced" to the Community profile upon each login via SSO. If the SSO ID transfers were done correctly, the emails should theoretically "automatically" match up on the next login! ... View more

Giving this a bump as it's top of mind for us as well. inSided has a decent Zapier integration: https://zapier.com/apps/insided/integrations  ... View more

Hi @Toby -  Can you help me understand this process? We have a user with e-mail "EmailA@gmail.com" already a member in our community with many approved posts. They need to change the e-mail they use in our community because they have been hired to our team. We are trying to have an account with "EmailB@gmail.com" exist while ALSO holding the previous posts created under the EmailA account.  Is this possible with the steps you provided? I followed what I believed where your steps in our development site and now have two accounts attached to EmailA, while we want them instead to both (or at least the first one with posts) to have  EmailB. Thank you! ... View more

Hi Linda, welcome to the community!  I'm including the context below for anyone who's reading along. Does anyone here know if there's an API way to define MANY redirects offline (in a CSV) and import to our community?  If possible, can you give us some context about what you're trying to do with redirects? Meanwhile, I'll ask a few folks if they have any suggestions. Edit: Nevermind, found your other thread! It seems this is something you won't be able to do in the config / admin, but our support team can do it, if you have the redirects already in a CSV and reach out to them. ... View more