karolinalinda
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Joined 5 years ago
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Re: Is there a way to track new member activity in Khoros admin or Community analytics?
HiMercedes_O, There's no easy way to track newcomers in Community Analytics nor Admin metrics. We also want to track our newcomers to make sure they receive answers quickly and for that purpose, we want to use Khoros Care - there's an easy way to filter users by their rank and activity.Re: Allow posting a question from the home page.
In our case, we promote search on the home page and the Ask a question button is way below. The initial design had search and the button next to each other, but we decided to go the other way. So far, we haven't seen a situation of duplicate questions too often, if not almost never. Also, we haven't heard any negative feedback from our users that it's hard to ask a question. This is how it looks like:Re: Allow posting a question from the home page.
Hiolepord, It's natural that we all want our users to search first before posting. That way we have a better chance to avoid duplicates and content management is easier. Once upon a time, we even tried to make it hard for customer to open a support ticket. Not only ask a question in the forums. That leads to nothing good - it only leads to user frustration. So we have the "Ask a question" button" on the home page even in two places - next to the search box and next to the activity feed:Re: Word of Mouth marketing via Community
Hi Parker, Our users share their Community successes or contributions in social media, especially LinkedIn. We also recently received kudos on Twitter from Feverbee CEO, Richard Millington 😉 Maybe there are discussions or mentions also in other places that I'm not aware of😉 Regards, Karolina
