About SudheeshN

SudheeshN

Hi @leeclemmer A Thread is a collection of a single Forum Topic with all of its Replies - That's correct. What is the difference between Conversations Initiated and Topics ( ref )? - We have removed 'Conversations Initiated' from the link above as it has the same meaning as Topics in this context. What's the definition of a Message ? -- A message or a post is used to signify either the parent post or reply in a thread across discussion styles (Forum, Ideas, TKBs, Blogs etc) Are Conversations Initiated and Forum Conversations the same thing -- 'Conversation Initiated' was used to signify Forum Conversations here .

SudheeshN

Hi @Taylor56 , SendGrid is Khoros' default e-mail relay set up. However, this can be changed to either DKIM relay or a c ustomer provided relay. The Technical Account Manager will be able to tell you the e-mail relay set-up a community is on. You could find more details around Khoros' email options in these below link. https://community.khoros.com/t5/Community-FAQ-s-from-Support/What-options-does-Khoros-provide-for-ma...

SudheeshN

Hi @leeclemmer In Bulk Download Member Data, 'Topics' is being used to signify root posts from all discussion styles (forum topics, ideas, blogs, tkbs etc). I do acknowledge that, some of the terms used here are confusing. For example: 1) the use of 'messages' to explain 'Forum conversations' and 2) use of 'threads' to explain 'Topics Deleted' metric. We will make those corrections shortly in this page

SudheeshN · ‎10-14-2021

@Andre_Sostizzo Query Builder is being planned for end of H1, 2022. Query Builder will provide a bunch of pre-defined filters that can be used to pull custom reports such as the list of users who provided accepted solutions to topics created in a specified time range. @karolinalinda I'm assuming you're referring to the the 3rd use case here. I will have to check this and get back.

SudheeshN · ‎10-13-2021

Hi @adriana4u Unit4 is using DKIM for email relay. To have the 'Email Metrics' feature enabled, the community should be be on AWS use SendGrid as the email platform be on Community Release version 20.8 or above The metrics that we present under Email Metrics are computed by virtue of information being sent by SendGrid. You could find more details around Email metrics and about Khoros' email options in these below links. https://community.khoros.com/t5/Khoros-Communities-Release-Notes/Khoros-Communities-20-11-Release-No... https://community.khoros.com/t5/Khoros-Communities-Blog/Email-Metrics-in-Community-Analytics/ba-p/62... https://community.khoros.com/t5/Community-FAQ-s-from-Support/What-options-does-Khoros-provide-for-ma...

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Re: I'm seeing two different definitions for "Topics": which one is right?

Re: Email Notification Unsubscribes

Re: I'm seeing two different definitions for "Topics": which one is right?

Re: Need to know the authors (or rank) of Solutions for Topics created within a period

Re: Email Analytics API