About Aurora Accepted Solutions
Moderators or members who post the first message in a forum discussion can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps communities identify content that solves members’ problems and makes helpful material more prominent and easy to access. Note: A discussion can have only one solution. When you migrate from Community Classic to Aurora, all accepted solutions are retained, including cases in which multiple solutions were marked. However, after migration, you cannot mark any other reply as a solution. To do that, you must first revoke the existing accepted solutions. Set accepted solution permissions By default, administrators and moderators are granted permission to manage accepted solutions. The only other member who can accept a reply as a solution or revoke the acceptance is the original author who posted the question or issue. For example, the member might find another solution later on with more complete information. For more information, see: Enable accepted solutions Accept or revoke a solutionAurora: Enable Accepted Solutions
To use Accepted Solutions in discussions, you must enable them in your community. You can enable accepted solutions for the community as a whole or just for select categories or forums. Enable Accepted Solutions Go to theSettings at the level (community or lower-level place) where you want to enable accepted solutions. Tip: If Accepted Solutions is enabled at the community level, it is enabled for all lower-level forums. You don’t need to enable each one. If it’s turned off at the community level, you need to enable it for specific forums. Go to Features > Accepted Solutions. Turn on Accepted Solutions. When this setting is turned on, authors, admins, and moderators can mark a reply as a solution. The Mark as solution option is not visible to other members. Here’s howMark as solution looks in a discussion: Manage Accepted Solutions permissions As an admin, you can manage the permissions for Accepted Solutions, Manage solutions. The permission is turned off by default to all community members except Administrators and Moderators. To manage the ability for community members to mark posts as accepted solutions: Note:To manage this permission at a lower level, go to the[Place] Permissionspage and edit the permission defaults for that level. To manage this permission for a particular role, go to the[Place] Permissionspage at the desired level of the community and edit the permissions of the individual roles. Go to theRoles and Permissionspage for the community. BesideCommunity Permissions Defaults, clickEdit. In the left column, clickAccepted Solutions. BesideManage solutions, selectDenyorGrantas required. Unless you have specified different permissions for certain roles or levels below the community level (a category, group, or board), this selection affects all members of the community.Aurora: Accept or revoke a solution
If you’ve posted a question to a discussion, you can choose the reply that best answers your question and mark it as an accepted solution. Marking a reply as a solution not only lets someone know that they helped solve your issue but also helps future members with the same question quickly find an answer to it. Note: Admins and moderators can also mark replies as solutions. If you later find a reply that is a better solution, you can revoke the current solution and accept the other reply as the solution. To mark a solution as accepted: Click Mark as Solution on the reply. After you mark a reply as a solution, the original question is marked as Solved and the reply is tagged with Marked as Solution. The accepted solution appears right below the original post as well as in its original position. Notes: There can be only one solution for a discussion. When you migrate from Community Classic to Aurora, all the accepted solutions are retained, including cases in which there are multiple solutions marked. However, after migration, you cannot mark any other reply as a solution. To do that, you must first revoke the original accepted solution. If you change your mind about the quality of the answer, or if another reply provides an even better answer, you can revoke the first selection and accept the second reply. To revoke an accepted solution: Click the X next to Marked as Solution to revoke the accepted solution. The original post and solution return to their normal appearance. You can choose another solution or leave the question unsolved.
