Aurora Product Coaching Session: Spam Management Best Practise
Khoros Communities platform offers several settings and features that allow you to mitigate Spam in your community. Join ourSpam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Topics covered in the coaching session Overview of Aurora spam settings and functionality Manage Content dashboard related to spam management and its features Using roles and ranks to configure permissions to check spammers Content Filters Best practice tips Notes - Admin permissions are required to conduct the call. 👉Click here to Sign Up Related Resources Enable Spam Management Community Spam Management Review Posts Captured as Spam Khoros Academy: Communities Moderation Essentials Khoros Academy Instructor Led Training: Spam Management for Communities AuroraAurora: Redirect user to related content
When you archive content, you can provide a permanent redirect link to related content within the community or an external page. Members who attempt to access archived content (via permalink) see a notification indicating that the content has been archived and redirected to relevant information. Though this is optional, it is best practice to provide a related link to relevant content while archiving. For instance, if a Google search result suggests a piece of content that was archived in your community and members select that link, they are automatically redirected to the related content in your community. As the redirection occurs for several members, the Google crawlers understand that the old link is replaced and boost up the new link's ranking instead of the old link. If you didn’t do this when you archived the article, you can opt to add it later from the Archives page. Add a URL to related content Sign in to the community Select Archives on the Manage Content dashboard. Select the Options (...) menu and select Add Link to Related Content. A window to enter the URL opens. Enter a link to the relevant content in your community. Select Add. The entered link is added. After an article is archived: Members who are not admins or moderators are redirected to the page that was added as related content. If no redirect URL is provided, they land on an empty page as shown below. Community admins and moderators land on the original page and see a notification that the page was archived. A link to the related article is provided. Furthermore, you can edit the added link from the archived page by opening the Settings menu and selecting Edit Link to Related Content. Add a URL to an external page You can also redirect members to external pages outside the community. To achieve this, toggle on External URLs under Settings > Features > Moderation > Content Archive.Aurora: Unarchive Content
When content is unarchived, it returns to its original location in the community before it was archived. The position of the original board list is also retained. The article's publish/last updated date is retained. Also, you cannot unarchive content whose board has been deleted. Assume that topic B was archived from the board list with topics A, B, C, D, and E. If topic B is later unarchived, it returns to its original position, and the board list again shows topics A, B, C, D, and E and not A, C, D, E, and B. To unarchive content: Go to the Manage Content page. Select Archives. Select the Options menu (...) in the row of the content you want to unarchive. Select Unarchive. The original location of the archived post is selected by default: You can also choose to unarchive the content to another location in the community. 5. Select Unarchive. You receive confirmation that the post is unarchived to the selected location. As shown below, you can also unarchive the content from the content page by opening the Settings menu and selecting Unarchive.Aurora: Delete Archived content
To delete content: Go to the Manage Content page. Select Archives. Open the Options menu in the row of the content you want to unarchive. Select Delete. A window to confirm the delete action opens. 5. Select Delete. The archived content is permanently deleted from the community and cannot be retrieved.Aurora: Archive Content
Note: If you archive content from a board and then delete the board, you cannot recover the archived content. No notifications are sent to the members who authored the article that their content has been archived. Moderators can send private messages to community members whose content has been archived. To archive a knowledge base article, blog post, discussion, event, or an idea: Sign in to the community with appropriate roles or permissions. Go to the content you want to archive. Open the Options menu and select Archive. A window to enter a link to redirect users to a page within the community or an external page opens. (Optional) Enter a valid link. Select Archive. You receive a confirmation that the content has been archived. You can view the archived content from theManage Content dashboard.Aurora: About Content Archive
Active communities, especially those of large enterprises, tend to have a lot of content. Over time, these communities can become cluttered with outdated, misleading, or obsolete content, making it more difficult for members to find the content they need. To keep content and conversations fresh and relevant, good content hygiene is important. Admins and moderators should regularly review site content and archive content that is no longer accurate, timely, or relevant. Aurora Communities include a Content Archive feature. When Content Archive is enabled, members with the appropriate permission can: Archive/unarchive knowledge base articles, blog posts, discussions, events, and ideas. Provide links to updated or related content in place of the archived content. Access all archived content from Manage Content dashboard . Note: You can archive only at the main thread. Individual replies or whole boards/categories cannot be archived. All user stats (likes, comments) achieved on archived content are retained. No notifications are sent to members when content is archived/unarchived. Admins and moderators can choose to send private messages to members as deemed necessary. Archival process Permissions Admins, moderators, or members with the Manage content archival permission can archive community content. Enable Content Archive feature Toenable content archiving in your community, toggle on the Content archive option under Settings > Features > Moderation > Content Archive. Note: This feature is only set at the community level. Archiving content After the above mentioned roles or permission is granted and the Content Archive feature is enabled, members can see the Archive option from the Options menu on the content page.Select Archive to begin archiving the content. Below is an example from a discussion page. View archived content Admins and moderators or members with appropriate permissionscan view all archived content from the Manage Content dashboard on the Archives tab. From here, they can unarchive, delete, or add a link to redirect users to related content.Aurora: About images and video
Most communities enable members to add images and videos to their content. Rich media makes content more visually striking and drives member interest and engagement. Note: Image and video moderation is done in conjunction with content moderation so that inappropriate content is not published to your live site.Learn more about content moderation. Copying content from a Google Doc to Khoros Communities is unaffected by the document's ownership since these are separate applications. However, for images in the content, the community first stores them in its storage, requiring access to the original resource. If the Google Doc is not publicly accessible (i.e., permissions are not set to "Anyone with the link"), the image links will be blocked for users in the community. While writing content, members can add images and videos by: Clicking the Insert Media button in the Content Editor toolbar Dragging and dropping images or videos directly into the Content Editor Copying and pasting images and videos via the clipboard Inline image editing When writing or editing content with embedded images, you perform several quick editing actions. While editing your content, you can click an image to access the sizing controls. Click the small, medium, or large options to choose the image size that best fits your space. Note: You can use the Content Editor toolbar to indent or align the image within the column. Tip: Center-align images in the column to prevent text from wrapping around the image. You can also add a caption for your image, which displays below the image. Finally, you can click the person icon to add Alternative text that describes the image for the visually impaired. Image Viewer When viewing content in a piece of content, you can click any image to view it in the image preview pane. Use the left and right arrows to scroll through any other images in the post. Click the Download option in the top-right corner of the viewer to download a local copy of the image. Banner images for blogs Aurora communities enable you to add banner images to blog posts. You can create and upload your own image or find an image in an online library, powered by Unsplash. Learn more about creating a blog post. Related topics: Manage image and video settings and permissionsAurora: Change your community's name and SEO information
If necessary, an admin can change the community’s name. They can also update SEO information. Open the Account menu and go toSettings > Community Structure. In the structure tree, in the row of the community level, select Settings (gear icon). On the Edit Community Info window: change the community name in the Community name field. enter or change SEO related information in the SEO title and SEO description. Select Save.Aurora Community site structure hierarchy and terminology
This quick reference guide lays out the hierarchy and meaning of some of the site structure terminology in Khoros Community Aurora. Hierarchy Glossary Term Definition Blog Board that houses blog posts Blog post Individual post on a Blog board Board General term for lower-level Place that holds content; encompasses Blog, Event board, Forum, Knowledge Base, and Ideas board Category Highest-level Container in your community; can contain Groups and Boards Comment A top-level response to a post on a Board Container General term for higher-level Place that houses Boards; encompasses Category and Group Content Collective term for posts (for example, “Our community contains a lot of content about our products.”) Content Type General term for the style of content that coincides with the Board types: Blogs, Events, Forums, Knowledge Bases, Ideas Discussion Individual post on a Forum Event board Board that houses events Event Individual post on an Event board Forum Board that houses discussions Group Higher-level Container that enables community members to engage around a common theme or purpose; can contain Boards of one content type Ideas board Board that houses ideas Idea Individual post on an Ideas board Knowledge base Board that houses knowledge base articles Knowledge base article Individual post in a knowledge base Place General term that encompasses Containers and Boards Post General term for an individual piece of content if type is irrelevant; encompasses blog post, event, forum discussion, knowledge base article, idea (for example, “If you want to make a post in our community, sign in first.”) Reply A response to a comment Related topics: About Community site structure Community Structure Best PracticesAbout Aurora roles and permissions
Your community uses permissions to determine the actions that your community members can take and which community areas and features they can access. Instead of setting each of these permissions manually, permission settings are grouped into roles and then you can assign these roles to members. Khoros provides a set of default roles. You can modify these roles (although we don’t recommend it) and create your own roles. You can also create a relationship between your community ranks and roles so that members get new roles and receive additional permissions as they advance through the ranks. Each role has a setting for each permission. When you define a role, you can set some permissions directly and leave the default settings for the rest. After you define your roles, you can set up the ranks in your community to assign (and remove) roles when members change ranks. The higher the rank, the more access it’s likely to grant the member. In addition to controlling member access within a community, you can also use roles to gather metrics on community usage or to establish criteria for gaining a rank. Although it’s more common to use a rank to grant a role, you can also use a role to assign users a rank. Some communities use this technique, for example, to assign a special rank to community moderators by using a role as the criteria for granting a rank. Similarly, you may want to create a role specifically for your employees. They might have the same permission settings as other community members, but you can use a special employee role as the requirement for a corresponding rank to identify them as employees to the rest of the community. Note: Groups use the default community roles as well as a set of roles specific to groups. Learn more in Group roles and permissions. Related topics: Create a role Default Community roles Permission descriptions Add members to roles Best practices: roles and permissions You can also receive self-paced training on roles and permissions in our Build Khoros Communities course.
