Join us for the upcoming Advanced Care Product Webinar!
Check out our upcoming Async vs Sync webinar Thursday, December 9th. Determining how agents should interact with customers ultimately should be determined by the customer. In this webinar we will discuss the different customer and agent experiences with asynchronous and synchronous conversation, as well as how to use automation to set customer expectations. You'll leave the webinar with an understanding of: Sync vs Async experiences for Customer, Agent & Brand How to handle, route, and tag for each experience The key differences in KPIS How Automation can assist in routing the right conversation to the right team Best Practices for Welcome & Suggested Response Speakers: Allison Fasching,A11ey|Khoros Customer Solutions Director Matthew Henry,MatthewHe|KhorosImplementation Advisor Can’t attend live? That’s ok! Register and we'll send you a recording. Get a head start with our recent blog,Synchronous vs Asynchronous Conversation Priorities. We define asynchronous vs. synchronous, how to forecast staff and be successful in each channel.Join us for the upcoming Advanced Communities Product Webinar!
In our digital-first world, customer interactions are shifting from in-person to digital conversations. Now more than ever, meeting your customers where they are and finding insight into their product lifecycle is critical. Join our 45-minute session covering Product Associations and Product Mentions as a tool in your belt to help customers talk about the products that they love. You will walk away knowing how to: Organize conversations around the products your customers love Understand the conversation and see what your customers are saying about your products Turn Brand love into loyalty - use community to cross sell and drive revenue Provide in the moment guidance from the community on your product pages, providing helpful tips and tricks Speakers: Ray CrickRayC| KhorosProduct Manager Arnaud LerondeauArnaudL| KhorosSenior Solutions Consultant Can’t attend live? That’s ok! Register and we'll send you a recording.
