[Session 3] Community Learning Labs: Measuring the business impact of advocacy programs
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot![Session 2] Community Learning Labs: Building a compelling advocacy program
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot![Session 1] Community Learning Labs: Activating advocacy at scale
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot!Launching on Khoros Communities Session #4: Launching Best Practices | Instructor-Led Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Launching Best Practices *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Wednesday, June 4, 2025, 12 pm UTC and 5pm UTC Take a deeper dive into best practices around promoting your community, creating your community guidelines, and other general best practices to consider when migrating or upgrading your community. After completing this course, you will: Be prepared to create your community promotional and growth plans Have a better understanding of how to create your community guidelines Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Below are additional resources mentioned during the live session: Atlas Aurora Docs Resources Aurora: Configure community guidelines Aurora: Configure privacy policy Aurora: View and edit Terms of Service (TOS) Atlas Community Guidelines Khoros Community Terms of Service Additional KA Courses Build Khoros Communities Khoros Communities Moderation Essentials Khoros Communities Analytics Essentials Spam Management for Communities Aurora Did you miss the first three sessions in this series? Review the Q&A and access recordings through the following links. Launching on Khoros Communities ILT Series: Why Khoros Communities Aurora? Launching on Khoros Communities ILT Series: Preparing to Launch Launching on Khoros Communities ILT Series: Executing the LaunchWebinar: Community works for ScienceLogic
Community works: How ScienceLogic rebuilt its community to drive business value Tuesday, April 29, 2025 | 9am PT | 11am CT | 12pm ET Click the link above to secure your spot then hit "attend" to let us know you're coming! What happens when your online community is doing more harm than good? That’s the challenge Sara Leslie, Head of Community at ScienceLogic, faced when she joined the company and inherited a struggling Salesforce community. As a team of one, Sara led a complete turnaround migrating to Khoros Communities, later upgrading to Khoros’ next-gen community platform, and repositioning the community as a strategic asset. With 18 years of experience and three successful community migrations under her belt, Sara will share how ScienceLogic transformed its community into a thriving, high-value hub that supports customers, partners, and the business. In this session, you’ll learn: Strategies to drive product innovation Ways to deepen customer engagement How a lean community team can deliver big results Save your spot!Leverage community to drive results across the customer journey
Seamless customer journeys start with community. Join this virtual masterclass to learn how. Thursday, May 08, 2025 | 9am PT | 11am CT | 12pm ET Click the link above to secure your spot then hit "attend" to let us know you're coming! This session, featuring Rich Millington, Founder and Managing Director at FeverBee, is designed to teach you how to utilize your online community to: Streamline customer onboarding and accelerate time to value Enhance customer support and increase retention Strengthen customer advocacy and drive organic growth Deliver meaningful results that you can track and share back to the business Save your spot!Khoros Communities Spring Product Update Webinar
Review the recent Khoros Communities Spring Product Update to learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. Khoros product leads opened up for Q&A on the latest Khoros innovations for the Khoros Communities solution. Don’t miss your opportunity to learn about recent releases, new product enhancements, and future roadmap directly from the Khoros product team.Launching on Khoros Communities Session #3: Executing the Launch | Instructor-Led Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Executing the Launch *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: ILT - Executing the Launch for KA Video ETL KA Video Tuesday, April 1, 2025, 1 pm UTC and 9pm UTC Engagement communities play a vital role in retaining and keeping your customers satisfied in an ever-changing digital world. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Execution and Launch phases of the launch/upgrade process, you will learn about: The 3 main tracks running concurrently through the Execution Phase The User Acceptance Testing (UAT) process and the final Launch Phase Internal resources needed and how best to prepare for the Execution and Launch Phases Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first two sessions in this series? Review the Q&A and access recordings through the following links. Launching on Khoros Communities ILT Series: Why Khoros Communities Aurora? Launching on Khoros Communities ILT Series: Preparing to LaunchWebinar: Community works for Zoom
Discover how Zoom evolved from its initial community launch to becoming a leader in customer support. Watch On-Demand In this session, featuring Alexis Brown and Carla Almandoz, Zoom’s community team break down: The step-by-step strategies behind their community growth The key metrics they track for success How their community is shaping the future of customer supportCommunity Outlook 2025: Trends and Predictions
Join community leaders—Brian Oblinger, Strategic Community Consultant, Brian Oblinger Strategic Consulting, Todd Nilson, President and Community Strategist, Clocktower Advisors, Michel Da Silva, Senior Community Strategist, Khoros, and Shaveta Sharma, Practice Head, Web & Communities, Grazitti Interactive, as they uncover the strategies, innovations, and challenges that will define the community landscape in 2025 and beyond! Imagine a world where communities anticipate user needs before they ask, AI crafts tailored conversations in real-time, and engagement feels less like a transaction and more like a true connection. This isn’t a distant future—it’s the reality taking shape as we move into 2025. With AI-driven personalization, next-gen gamification, and data-powered insights, communities are transforming into intelligent ecosystems that foster deeper collaboration and customer loyalty. Community managers are leveraging predictive analytics, automation is streamlining engagement, and hyper-personalization is redefining member experiences. So, what’s next? What emerging trends will shape the future of online communities, and how can you stay ahead? Some of the Topics We’ll Cover: ➤ AI & Personalization – Crafting hyper-tailored experiences to boost engagement. ➤ Hybrid & Niche Communities – The rise of specialized networks and online-offline integration. ➤ Gamification & UGC – Leveraging interactive experiences and peer-driven content. ➤ Trust, Transparency & Moderation – Building safer, more authentic community spaces. ➤ Data Privacy & Community Analytics – Balancing security with actionable insights. ➤ Scaling Without Losing the Human Touch – Growing communities while maintaining strong connections. ➤ Future Tech & Trends – Emerging innovations that will reshape online communities in 2025.
