[North America] Khoros Roadmap Webinar
Tuesday, May 17 | 11 am CT / 9 am PT / Noon ET [RECORDING] Join us as the Khoros product marketing team shares recent innovations to the Khoros Digital Customer Engagement platform. We will walk through upcoming releases on our roadmap, live Q&A. We can’t wait to chat with you! Open to Khoros customers.[Session 1] Community Learning Labs: Activating advocacy at scale
Want to turn your community members into powerful drivers of business value? Join this series to learn how. Click the link above to secure your spot then hit "attend" to let us know you're coming! Over three sessions you will learn: How community-based engagement strategies can help you discover, motivate, and activate passionate customers to begin their journeys to becoming vocal advocates. How the best companies in the world create mutually beneficial relationships by giving first and making advocates the center of their strategy A proven methodology for aligning around Advocate success first, selecting KPIs, and tying them to high-level business outcomes, and how to translate the data into storytelling for the purposes of internal buy-in, increased investment, and greater program success Save your spot!Khoros Roadmap Webinar
Learn about our recent product enhancements and check out what’s coming soon. Watch the roadmap webinar now Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. There is plenty of time for Q&A, and for the first time ever, live breakout sessions to go deeper on the topic you care most about. We can’t wait to chat with you! In this webinar you’ll: Learn about key innovations and investments across all Khoros products Dive deep in one of three breakout sessions on our roadmaps for Social Engagement, Digital-First Care, or Community Ask our product leaders about our current and future innovation during a live Q&A Speakers: Sejal Amin, Chief Technology Officer Ryan Studer, Vice President, Product Justin Fellers, Principal Product Manager Sofie Pompa, Senior Director, Product Management Rahul Hari, Senior Director, Product Management Dave Evans, Product Manager, Engagement Manager Dianni Ortegon, Product Manager Rob Kime, Staff Product ManagerLaunching on Khoros Communities Session #2: Preparing to launch | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Preparing to Launch *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: Recording for New Khoros Communities customers Recording for Existing Khoros Communities Classic Customers Q&As from the recorded session are attached below. Wednesday, Feb 19, 2025 1pm UTC and 9pm UTC In today’s ever-changing digital world, customer engagement tools—most importantly, engagement communities—must evolve to retain and keep customers satisfied. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Initiation and Planning phases of the launch/upgrade process, you will learn about: The Initiation and Planning phases and project timeline General tasks to complete prior to and during the Initiation and Planning phases Internal resources your team needs to launch on Khoros Communities Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first session in this series? Review the Q&A and access recording here.Launching on Khoros Communities: Session #1: Why Communities Aurora? | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Why Communities Aurora? *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may view the recording via this link. Q&As from the recorded session are attached below. Tuesday, Dec-17-2024 1pm UTC and 9pm UTC In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!Instructor-Led Training on Spam Management for Khoros Communities Aurora
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Aurora *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Thursday, Oct-24-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Aurora to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Launching on Khoros Communities Session #3: Executing the Launch | Instructor-Led Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Executing the Launch *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: ILT - Executing the Launch for KA Video ETL KA Video Tuesday, April 1, 2025, 1 pm UTC and 9pm UTC Engagement communities play a vital role in retaining and keeping your customers satisfied in an ever-changing digital world. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Execution and Launch phases of the launch/upgrade process, you will learn about: The 3 main tracks running concurrently through the Execution Phase The User Acceptance Testing (UAT) process and the final Launch Phase Internal resources needed and how best to prepare for the Execution and Launch Phases Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first two sessions in this series? Review the Q&A and access recordings through the following links. Launching on Khoros Communities ILT Series: Why Khoros Communities Aurora? Launching on Khoros Communities ILT Series: Preparing to LaunchAurora Product Connect: Badges
The Aurora Product Connect: Badges webinar is now live on demand! At Khoros, we are researching and developing the next iteration of Badges for Aurora. You are invited to a conversation with Larry Imgrund (Product Manager) and Keith Mitchell (Principle Product Designer) to discuss the Badges feature. You will get a sneak peek of what’s new with Badges in Aurora as well as the design so that you can provide your feedback to help inform & shape the product development The agenda: Review of Badges in Classic Detailed view into creating Badges for Aurora Sneak peek: Badges design Q&A + FeedbackKhoros Communities: How to Choose and Promote Metrics for Success
Watch our Khoros Communities product webinar on demand! We are all familiar with how hard it is to run a community. Managing the breadth and depth of human interactions is a full time job. Only 36% have executive buy-in for their community programs! So how do you define success? It is different for each community, but Khoros can provide overall health metrics alongside specific metrics for your community. During this 45 minute webinar, a Product Manager will help you choose and promote all the right metrics to define community success. You will walk away with an understanding of: The challenges that come with metrics Overall health KPIs Metrics by community strategy Plus the opportunity to ask questions during a live Q&A! Speakers: Jacob Borgeson | Khoros Community and CX Product Marketing Sudheesh Nair | Khoros Product Manager, Analytics and Community Experience Claudius Henrichs | Dataiku Head of Community Get a head start on all the upcoming information with Discovering Business Value within a Community in Khoros Communities Sign up for our newsletter! Stay connected with a monthly round-up of Khoros news, updates, and tips!Khoros Communities: Reward & Recognition Webinar
Check out our Product Webinar for Khoros Communities on Reward & Recognition on demand! During this webinar, experts from both Pandora and Khoros cover the advanced elements of Rewards and Recognition in Khoros Communities. Learn about effective recognition initiatives that encourage community users to participate in a more meaningful way, bringing you closer to your goals of an active and valuable community of users! Join us for a 45-minute session as we share details on the best types of rewards for your community, how to find and select your formally recognized users, and how to strategize your approach to gamification. You will walk away with: Use-cases on out-of-the-box gamification metrics Mastery of superuser programs Expertise in building a strategy to launch and expand on your recognition programs Ask us anything during a live Q&A! Speakers: Larry Imgrund, Senior Community Strategist | Khoros Erick Linares, Community Manager + Social Care | Pandora Get a head start on all the upcoming information in the Atlas Series: Reward and Recognition!
