Reporting Spam
No one likes spammers, including the Khoros Community team! Here are some methods for reporting spam on our community. Spam in Private Messages: Did you receive a suspicious Private Message from another user? To report this issue to our team, click on the gray three-dot menu at the right side of any message and choose Report Message, and we'll handle the abuse as soon as possible. Please include the username and content of the message you received. Spam in Posts: If you spot a forum post, question, or blog comment that appears to be spam, please flag it to the Khoros Community team by clicking the grey gear icon at the top right of a post and select "Report". Be sure to note that the post appears to be spam. Thanks for your help in keeping the Khoros Community spam free! If you are looking for information on how to handle spam on your own community, we recommend that you read our Tips on combatting spam and check out our documentation on the new spam management tools. Please note you'll need to be a customer or partner to view these articles, including having the respective roles on Atlas. Reach out to communityhelp@khoros.com for assistance.Aurora: Multi-Auth SSO
Communities require diverse authentication methods to accommodate varying member segments like employees, customers, etc. Admins can offer multiple sign-in options simultaneously, providing enhanced flexibility. These options include: Khoros SSO Up to three IDPs for SAML More than three IDPs for OIDC/OAuth2 (OIDC can be configured via admin only) To edit these settings, go to Settings > Systems > ACCOUNT > Sign-in. If Sign-In Display is not displayed, contact Khoros Support and request that the Multi-Auth feature be enabled. Edit the Sign-In Display option to configure the sign-in options you want to provide your members and how you want to display the sign-in options. Below is an example on the list of sign-in options you can configure. From here, you can: View all available sign-in options for your community. Add a welcome note that is displayed to users on the sign-in page. Turn on or off the sign-in options you prefer. Edit the labels of the sign-in buttons. Rearrange the order in which the sign-in options appear on sign-in pages. Choose to display the sign-in options as buttons for member sign-in. If you select the Display as sign-in button option, members see a sign-in button. If you de-select this option, members see a sign-in form instead. Enable SSO When you have finished your OAuth or OIDC configuration and you are ready to test, in the Single Sign On (SSO) section, turn on Use Khoros single sign-on (SSO). For more information, refer to Configure SSO settings for the community. Related topics: About Khoros Aurora Single Sign-On (SSO) Khoros Aurora SSO auto-sign in Configure SSO settings for the communityAbout Aurora Analytics
To have a successful community, you need to know what’s working and what needs improvement. Aurora provides a robust set of analytics so you can get actionable insights to drive traffic and member engagement. You can determine what kinds of content needs improvement, what your members steer away from, and what they want more of from your community. These metrics help you learn where your members come from, what type of content they engage with, and where to focus on to reach new people. Having clear data enables you to plan towards community goals and make informed decisions to change course when things aren’t working. Aurora Analytics provides visual dashboards and interactive reports to provide you with high-level and detailed data on how your community is performing. Note: Currently, users can see the metrics up to the previous day in Aurora Analytics.. Data is reported in Coordinated Universal Time (UTC). Accessing Aurora Analytics To access Aurora Analytics, open your Account menu and click Analytics. Note: Members must have an Admin or Analytics role to access Aurora Analytics From the Analytics page, you can access Dashboard and Reports. The Dashboard provides you with an “at-a-glance” view of the activities that best indicate the overall health of your community and member engagement across your community. You can customize Dashboard settings to your requirements and get the most out of your data analysis. Reports present you with key metrics on content, boards, categories, and members in a tabular format. Related topics: Accessing Analytics Dashboard Dashboard Settings Aurora Analytics Metric Definitions Aurora Analytics Reports Refer to the Khoros Communities Analytics Essentials course for training on Communities Analytics.Aurora: Manage Follow and Notification preferences for your account
You can manage your follow and notification preferences for the community. Open the Account menu, and then click My Settings. Click Follows & Notifications. The page is divided into different areas for managing your follows and notifications: Follows You can filter the items you follow by clicking the drop-down menu (by default, All is selected) and choosing from among All, Content, Boards, Categories, Groups, or Tags. Once you’ve chosen your filter, you can hover your cursor over the followed item you want to manage, click the options menu, and Unfollow. Email Notifications To adjust your email notification preferences, Get Email Notifications must be turned on in your settings. When this is enabled, additional settings (Receive email notifications when…) appear that enable you to indicate the desired cadence for receiving email notifications. For settings on which you’ve selected Daily Digest or Weekly Digest, applicable notifications are bundled and sent together in one daily or weekly email, respectively. Note: For the Edits are made to an article within a category or board I follow setting, email notifications are sent immediately for the For all edits (includes minor edits) and For all but minor edits options. All settings indicate the feature area of the community to which they apply, such as All boards or KB articles and blog posts. Settings related to content apply to all content that you follow in the area indicated. Notification Feature Area Options New content is posted All boards Never (default) Immediately Daily Digest Weekly Digest I am mentioned in a post All boards Never (default) Immediately Daily Digest Weekly Digest My content is mentioned in a post All boards Never (default) Immediately Daily Digest Weekly Digest I receive likes on my content All boards Never (default) Immediately Daily Digest Weekly Digest New content is posted using a tag I follow All boards Never (default) Immediately Daily Digest Weekly Digest New replies are added to a topic Forum discussions Never (default) Immediately Daily Digest Weekly Digest New threaded replies are added to a topic Forum discussions Never (default) Immediately Daily Digest Weekly Digest Content is marked as solved Forum discussions Never (default) Immediately Daily Digest Weekly Digest New comments are added KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Edits are made to an article KB articles Never (default) Immediately Daily Digest Weekly Digest Edits are made to an article within a category or board I follow KB articles Never (default) For all edits (includes minor edits) For all but minor edits I earn a new badge Member profile Never (default) Immediately Daily Digest Weekly Digest My case is created Case Portal Never (default) Immediately My case is updated Case Portal Never (default) Immediately Someone adds a comment to my case Case Portal Never (default) Immediately Workflow updates are made in places where I am an editor KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Workflow updates are made in places where I am a publisher KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Workflow updates are made to content I follow KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Advanced Settings The following settings, which apply to both in-app (bell icon) and email notifications, enable you to personalize when you receive certain notifications. Select an option from the drop-down menu for each setting. Setting Options When I’m following a Forum Discussion, notify me about New topics and replies New topics only Send me notifications on posts I have already read Never Always Related topics: About the member Profile page Manage community preferences for your account Manage security settings for your accountAurora Community static IP addresses
A variety of Aurora Community integrations may require allowlisting IP addresses associated with requests to external resources or services. Some example integrations include: API Event Subscriptions (webhooks) Certain types of SSO, like OAuth 2 or OpenID Connect Custom Freemarker components using the http.client context object Custom back-end integrations built by Professional Services If your Community-related security architecture includes IP based allowlists, the following values can be used: AMER production AMER stage 34.218.217.104 35.167.51.70 34.208.76.195 35.155.246.43 35.155.246.68 52.41.143.85 EMEA production EMEA stage 52.213.102.195 52.214.128.6 34.246.41.42 52.51.95.11 34.246.43.26 52.208.187.165 APAC production APAC stage 54.206.152.214 3.105.80.217 52.65.188.98 3.105.88.113 13.239.46.46 13.55.41.72 Note: The listed IP addresses are associated only with outbound requests from Community and are not valid for inbound requests to the Community. Community IPs used with inbound requests are variable and change over time. Do not use these IPs as an element of any DNS record. If you're unsure if your Community is hosted in the AMER, EMEA, or APAC region, contact Khoros Support.Aurora: Extract member-specific information
If you have the Advanced Analytics role, when you schedule the Members report, you can choose the additional user information you want to download along with other member data available in this report. To download additional information from the Members report: On the Members report, open the Options menu and click Schedule Reports. Enter a title for the report and frequency at which this report must be generated and emailed to you. Choose from the list of member specific data provided under Include additional user data. Click Submit. The data that you choose is extracted along with the other fields in the Members report. Related topics: Schedule Analytics reports to be emailed to you View scheduled reports Download reportsAbout Khoros Aurora Single Sign-On (SSO)
Khoros Single Sign-on (SSO) enables you to integrate your sign-in and registration system with your Khoros community member system. To create a seamless sign-in experience for community members, the Khoros SSO solution enables your user system to: Create a new member account in your community Sign in a member to the Khoros system Change a member's personal profile parameters in the Khoros system by assigning a role Change a member's permission levels in the Khoros system Members sign in as usual through your main site. After they sign in, they are forwarded to the Khoros site and are automatically signed in or registered in the Khoros system. To integrate with Khoros SSO, the client system must: Be able to create Khoros SSO tokens from its user system Have the Khoros SSO libraries installed Have a client-specific C encryption key installed SSO workflow diagrams Khoros supports cookie-based and parameter-based workflows. Cookie-based Khoros SSO Parameter-based Khoros SSO SSO Sign-Out Flow The flowchart below shows where members are directed upon sign-out. Khoros (Lithium) SSO libraries Khoros issues the Khoros SSO libraries (Java, .NET, or PHP) and a unique encryption key for each deployment. Information for all three versions is provided in the attached SSO Guide. Additionally, you can refer to the attached flowchart for a diagram that explains how SSO works with the Khoros Platform. Note: When using the .NET library, you must have the .NET Framework, not just .NET Core available for all requests to operate properly. Related topics: Khoros Aurora auto-sign in Configure SSO settings for the communityAurora Analytics Dashboard Settings
Depending on your role or what actionable data you are trying to gather, what you need from your community dashboards may vary. With Aurora Analytics, you can customize Dashboard settings to your requirements and get the most out of your data analysis. Analytics users can: customize Aurora Analytics Dashboard settings to scope data to the entire community or to a specific place in the community choose the time frame for which they want to view metrics for compare and analyze data with another time period set the parameters for trending discussions. set parameters for the maximum time limit to apply in the Ideas by Age Chart Related topics: About Aurora Analytics Aurora Analytics Metric Definitions Aurora Analytics ReportsAurora: Enable content moderation and set content moderation defaults
Community moderators review and process large volumes of member-generated content. Moderation is an important part of keeping a community a safe and engaging space for your members to participate. Depending on how you configure the moderation settings, content can also be auto-approved and skip the moderation process. The moderation process depends on the defaults you set for various boards. Admins can set these moderation defaults for forum discussions and replies, blog comments, ideas and their comments, event and event comments, media, and knowledge base comments at the community, category, and board levels. Auto-approved: The content is auto-approved and made public without going through moderation review unless flagged. Recommended for trusted areas that are self-regulated by a small group of members. Selective: The content is made public to the community without going through moderation. However, moderators can selectively review this content later, and based on the review, the content stays or is removed from the community. Required: The content must go through moderation for review, and based on the moderator's evaluation, the content is either published or removed from the community. By default, Selective moderation is set for all boards. Understanding the different moderation types Before configuring the content moderation defaults, you must understand the benefits and risks of each option: Auto-approved: Set Auto-approved for places that are designed for open discussions without any need for regulating the content posted by members. Use this option in places that are self-regulated by a small group of members who are accountable for their actions. However, we still recommend you implement the moderation process within the community to avoid spreading inappropriate information. Selective: Similar to Auto-approved, the Selective moderation process also encourages open communication among members in that they can publish content immediately without prior review. Moderators can still review the published content to ensure the posted content is appropriate and adheres to the community’s principles. Use this option in places where members expect fast-paced and live interaction without having to wait long for the moderation process to complete. However, when moderation is delayed, there is the potential risk of inappropriate content (abuse or spam) being posted that impacts readers and disrupts the community. Compared to the Required moderation process, this process is less effective in avoiding spam and abusive content. Required: Required moderation is the best way to combat spam and abusive content because the content is sent to the moderation before it’s made public in the community. This also protects your community’s reputation and creates a safe space for your members by ensuring the appropriate content is posted in the community. However, this process relies on additional resources to review the content, which may delay making the content public. This can disappoint members who want their content to be made public quickly. Set content moderation defaults at community level Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Select Moderation. The Moderation Types settings displays spam and content moderation settings. Here, you can set default moderation types for discussions, ideas, replies or comments on discussions, blog posts, knowledge base articles, events, and media. The screenshot below displays the Moderation Types, numbered for clarity. Select Edit for any of these options. A window to edit the moderation type opens. From here, you can: assign the moderation type for all members override this setting for specific roles with another moderation type value specify the roles that will bypass moderation The following is an example for moderating discussions and replies. The Community moderation type field for discussions and replies by all members fall under the Selective moderation type, and they are made public but go through moderation process. The Role-based Override field is set to Required for the roles selected in the Apply only to the following roles field. Discussions and replies by members with these roles are hidden until reviewed and approved by a moderator. The roles added to the Exclude Roles field automatically bypasses any moderation action. Similarly, you can set default statuses for other content types at the community level. Set content moderation defaults at category, group, or board levels The Moderation Types set at the community level are inherited to the category, group, and board levels. You can override these options at various levels as needed. Based on the inheritance, the settings applied at different levels are inherited to child places from their parent levels. For example, the content moderation defaults set at category or group levels are inherited to their child places. Learn more about setting inheritance. Let’s look at an example in which you want to set content moderation defaults at category level. To set content moderation defaults at category level: Open the Account menu and go to Settings > Community Structure. On the Community Structure page, select the category where you want to set the content moderation defaults. In the category settings, go to the Moderation section and set Content moderation types for content review as required. When you’ve adjusted a setting for a child place, a PARENT OVERRIDE indicator is displayed next to that setting for the child place to indicate that it overrides the settings of its parent. Similarly, you can set content moderation defaults at the group and board levels. Based on these board-level settings, when members post content on the community, the content is immediately routed to the Moderation for review. When a board is set to Required moderation and members post content on this board, a confirmation message is displayed on the post indicating that post will be published as soon as it is approved from moderators: From the Moderation tab, moderators can review content for appropriateness. They can then approve or reject it, and also message authors of the posts. Learn more about moderating content. Note: it is not possible to set different moderation levels for comments(or replies) and main posts Grant permissions to moderate content Moderation permissions should be granted only to roles assigned to trusted individuals. To manage this permission: Navigate to Admin > Settings > Users > Roles and Permissions. In the row of the role for which you want to manage this permission, select the Options menu and then Edit. In the Permissions area, below Moderation, locate Moderate Content. Select Grant or Deny as required.
