Most RecentMost ViewedMost Likes[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen "People just want to have a solution. Whether it's with a human, whether it's automated or not, that's up to your customer to decide." [Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan “Empathizing with how and why your customers use the community should drive your decisions and your plans.” — Matthew Cowan [Podcast] How to Make Community Crucial, with Invoca’s Maria Ogneva “Community is how you do it. But problem-solving is what you do.” — Maria Ogneva [Podcast] The Four ROI Value Levers: Savings, Sales, Satisfaction, SEO What communities offer is a sense of solidarity and fellowship. Maybe it's solidarity for all the problems that we're experiencing together, but a sense of fellowship. - Jake Roadhouse [Podcast] Becoming a Leader of Organizational Change “People are gonna have reactions good and bad. You can predict many of them. Think about how you'd like to handle them. Don't be surprised.” — Ramona Maher [Podcast] Your Brand on TikTok: Learning to be Authentically Vulnerable “Influencers have to be a part of your strategy because they can reach into spaces your brand never will.” — Brittany Harris [Podcast] Gamification in the Wild: Giving back to build Brand Loyalty “We're the smallest team in the building. But we have the biggest impact because we are truly the voice of The brand.” — Chris Vetrano [Podcast] Stop Worrying About the Channel, Start Thinking About the Customer “Always think about customer first. Because if you don't, and you're just thinking about where to make my next buck, your company's not gonna last very long.” — Allison Fasching [Podcast] Keeping It Simple: Building a Memorable Community Experience “You can always listen to your community and adjust then as long as you don't lock something in permanently forever.” — Stan Gromer [Podcast] Diversifying Metrics and the Rise of the Conversation Curator “You need to actually invest time; you need to invest team resources to come up with a good data strategy.” — Claudius Henrichs
