[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen (GijsN). With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading. Here’s a sneak peek into the episode The beginnings of Flow.AI and the Khoros automation framework Supporting agents with automation by listening to their pain points The velocity of conversational AI technology in different industries Using AI to help customers better utilize social channels to get what they want Guiding bots to be partners on our journey to create Check out these Khoros resources for more information Take a tour of our Accelerated Community Management solution The High Cost of Low Agent Retention + NEW AUDIBLE VERSION A Deep dive into AI entering the creative space Lensa AI photo editor faces backlash To hear more interviews like this, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple Podcasts Spotify Amazon Google Podcasts5.4KViewsSign in to react to this post0Comments[Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm. After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement. Here’s a sneak peek into the episode Balancing workloads to keep the lights on with the need for improvements in community. Using feedback to understand what customers are searching for on your community. Making progress on long-term projects while making incremental improvements. Key takeaways for organizations that may be considering revamping or relaunching their community. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] How to Make Community Crucial, with Invoca’s Maria Ogneva
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva (themaria) , Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community. Hear first hand how to position your community to benefit both your customers and your colleagues. Here’s a sneak peek into the episode Ways to build your broad-based coalition with executive backing. Staying aligned on goals and KPIs with a steering committee The importance of getting into the habit of reporting how you’re meeting your goals. The value of slowing down to move faster down the road. Working with CSMs so Community works for them, freeing up their time from repetitive Q&A across their customers. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] The Four ROI Value Levers: Savings, Sales, Satisfaction, SEO
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. It’s not often that you get to dive into the minds of some major community nerds, but today you are in luck. “Crawling out of primal community mud” comes Khoros’s Business Value Consultant and community enthusiast, Jake Roadhouse (JakeR). Hear first hand experience of building a sense of solidarity and fellowship from two of the brightest here at Khoros with your host Jon Wishart (JonathanW) in navigating the conversation. Here’s a sneak peek into the episode What are most organizations still missing out on High level approaches to measurement of ROI A deep dive into brand participation in community Zooming out to retention and revenue measurement Be sure to check out Jake Roadhouse's Atlas Blogs: The Health and Wealth of your Online Community - Part 1 The Health and Wealth of your Online Community - Part 2 Atlas Series: Secure Executive Support for your Community To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComment[Podcast] Becoming a Leader of Organizational Change
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast by Khoros. We are thrilled to be joined by Khoros’ Director of Change Management, Ramona Maher (RamonaM) Change is inevitable, but the way you approach and plan for it can make or break your success. Join us as we dive into the details of how to effectively prepare for change management, no matter where the change is. Here’s a sneak peek into the episode What is Change Management? Why is it specialized, and why is it critical to businesses? Some examples of Change Management in daily life. How change management can ultimately determine success. Advice for the leader, practitioner, and the experiencer of change. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] Your Brand on TikTok: Learning to be Authentically Vulnerable
We are very excited to be joined by Khoros Senior Strategist Brittany Harris (BrittanyHa) . And if there is one thing we learned today, it’s that TikTok is NOT just for Gen Z, it is for everyone! Brands can benefit from being on TikTok but must remember that it is not like other channels. It requires a new way of thinking and listening to understand what kind of content to post. While it's easy to fall victim to misunderstanding youth culture, TikTok has the data to back up its popularity with all ages. Here’s a sneak peek into the discussion and bonus TikTok content TikTok is an experimental platform and requires a new method for reading metrics. Brands that are on TikTok should also be present as individuals on TikTok to see what’s resonating and what works. TikTok is not a polished platform - brands and individuals should get on there and be authentic and vulnerable. Brands should get on TikTok and try things! It’s a fun space. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] Gamification in the Wild: Giving back to build Brand Loyalty
We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano (cvetrano). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing. Hosted by Khoros Oracle and Business Value Consultant Jake Roadhouse, so you know it’s going to be quite the conversation. So sit back and enjoy the show. Here’s a sneak peek into the discussion: Finding a passion for engagement in unexpected places What goes into actually 'caring' about Customer Experience Why Community makes perfect sense to 'operationally' help a business How has Lyft evolved to accommodate Social in their business Lyft's innovative 'Bike Angels' program, and more! To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] Stop Worrying About the Channel, Start Thinking About the Customer
We are very excited to be joined by our own living legend, Allison Fasching (a11ey), Khoros Customer Solutions Director. Allison has a really unique perspective on customer engagement. She was in charge of constructing and maintaining one of the largest telcos on the planet. And for the past few years has been advising Khoros customers on how they can think about their customer engagement. We thought it would be really interesting to get her perspective on the most important lessons that she has learned. This episode is hosted by Khoros Business Value Director, Jon Wishart. And trust me, You don’t want to miss a second of this one. Sit back and enjoy. Here’s a sneak peek into the discussion The components of a successful strategy: Customer Journey, Technology, KPIs, ROI, and Change Management Benefits of having a company-wide change management plan Being aware of the channels your customers are using Empowering Agents with community answers when responding to customer questions To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] Keeping It Simple: Building a Memorable Community Experience
We’re honored to be joined by Legendary Khoros Titan, and one of our most respected Atlas contributors, Stan Gromer (StanGromer), Director of Community at Upwork. With over 20 years of experience, including running gamer forums before he even got to high-school, Stan knows patience is key when nurturing a community. Pull up your notepad and walk away with a few lessons! Here's a sneak peek of the discussion: Combining community and marketing data for a more accurate CX journey Keeping things simple to foster functionality and growth. Engaging community members as key stakeholders in major changes to the community. The importance of accessible, successful onboarding. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComment[Podcast] Diversifying Metrics and the Rise of the Conversation Curator
Our guest today is none other than Legendary Khoros Titan, Claudius Henrichs (Claudius) , Head of Community at Dataiku. He brings a wealth of knowledge and experience as a passionate community member throughout the years. Claudius has been noticing more awareness around how closely related the learning experience, and the community experiences are. Businesses are realizing that the Community Manager establishes communication between many company departments to the customer/audience, making it an essential component of user advocacy. Join us as we discuss: The growing availability of education in communities. How brands could better intertwine the online build-up and aftermath with the in-person event itself The importance of organizations showing respect for the audience and their preferred channel Transparency of metrics and data across your organization and departments To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComment
5.4KViews
0Comments
