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Monthly digest to provide all users a reliable snapshot of product updates, as well as any other resources that can provide inspiration or guidance.
Community Experience Surveys (formerly Value Analytics) enable you to gather responses directly from members through short in-product prompts. You control who sees the survey, when it appears, how of...
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Launching Best Practices
*Please log into Khoros Academy prior to accessing the recordin...
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for educati...
Recent Content
Khoros Care v25.06.2 Release Notes
2 MIN READ The Khoros Care Release version 25.06.1 includes Survey and Welcome Response support for LinkedIn private messages, an increase in the character count of LinkedIn public messages, a new Post Status Escalation tag, and increased visibility of hashtags in agent responses.
Aurora Community: Exploring Community Experience Survey
Are you looking to elevate your brand's community engagement and gain deeper insights into your audience's needs? The Community Experience Survey within Aurora is your key to collect actionable feedback directly from your community member, empowering you to optimise user satisfaction and drive strategic growth. Whether you're new to Aurora or seeking to maximize the survey tool's potential, our 45 minute one-on-one product coaching session will equip you with the skills to harness these features effectively. Topics covered in the coaching session Navigating the survey tool Optimise survey design Configuring survey features Best practice for real impact Notes - Admin level access to Aurora is recommended to conduct the call. 👉Click here to Sign Up Resources:- 1. Community Experience Surveys Are Now Available in Aurora 2. Creating a survey 3. View survey results 4. Best PracticeUsing the Khoros Bulk Data API
The Community Khoros Bulk Data API provides a daily extract of event logs for a specified community, available in either JSON format or as a flat CSV file. (Refer to the attached example export at the end of this article for details.) Khoros event logs capture client-side request information along with all related details tied to the requests. In the Community Analytics, events are aggregated into metrics such as Page Views, Posts, or Likes counts. Importantly, the Bulk Data API excludes traffic from bots and crawlers, ensuring that event data closely resembles what is reported in Community Analytics. You can utilise this API to store community event logs for specific days in your own database. This enables you to use your preferred reporting tools to create custom metrics, key performance indicators (KPIs), and reports, which you can schedule and run automatically on a regular basis. For more information about using the API and details regarding the captured events, please refer to the Developer Documentation Portal.Instructor-Led Training on Spam Management for Khoros Communities Classic
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Classic *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Wednesday, Oct-23-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Classic to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Instructor-Led Training on Spam Management for Khoros Communities Aurora
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Aurora *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Thursday, Oct-24-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Aurora to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Launching on Khoros Communities: Session #1: Why Communities Aurora? | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Why Communities Aurora? *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may view the recording via this link. Q&As from the recorded session are attached below. Tuesday, Dec-17-2024 1pm UTC and 9pm UTC In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!Launching on Khoros Communities Session #2: Preparing to launch | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Preparing to Launch *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: Recording for New Khoros Communities customers Recording for Existing Khoros Communities Classic Customers Q&As from the recorded session are attached below. Wednesday, Feb 19, 2025 1pm UTC and 9pm UTC In today’s ever-changing digital world, customer engagement tools—most importantly, engagement communities—must evolve to retain and keep customers satisfied. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Initiation and Planning phases of the launch/upgrade process, you will learn about: The Initiation and Planning phases and project timeline General tasks to complete prior to and during the Initiation and Planning phases Internal resources your team needs to launch on Khoros Communities Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first session in this series? Review the Q&A and access recording here.Launching on Khoros Communities Session #3: Executing the Launch | Instructor-Led Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Executing the Launch *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: ILT - Executing the Launch for KA Video ETL KA Video Tuesday, April 1, 2025, 1 pm UTC and 9pm UTC Engagement communities play a vital role in retaining and keeping your customers satisfied in an ever-changing digital world. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Execution and Launch phases of the launch/upgrade process, you will learn about: The 3 main tracks running concurrently through the Execution Phase The User Acceptance Testing (UAT) process and the final Launch Phase Internal resources needed and how best to prepare for the Execution and Launch Phases Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first two sessions in this series? Review the Q&A and access recordings through the following links. Launching on Khoros Communities ILT Series: Why Khoros Communities Aurora? Launching on Khoros Communities ILT Series: Preparing to Launch
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