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Aurora: Update community vanity URL
There are several actions you must take before we can change a vanity name on our end. The change is straightforward if your community is a non-SSO community, but if you use SSO there's a broader range of things to cover. As always, all changes should first be tested on stage if possible, and this is especially true if you're using SSO. Note: We highly recommend contacting our Professional Services team to complete this process, especially when using a custom SSO setup. Preparation Create a CNAME in your DNS. Point the CNAME at your internal community hostname (for example, communityid.community.com). Allow 48 hours to pass after steps 1 and 2 so the DNS can propagate the internet. Update the community URL Check your community settings and change any hard-coded URLs pointing to the old vanity name. A redirect largely covers this, but eliminating any non-needed page requests/redirects is always a recommended best practice. If you're using SSO and this change affects your SSO sign-in/sign-out/registration URLs, be sure to update them in Community Settings > System > Account and Privacy after the change is made on the Khoros side. IMPORTANT: if you're using SSO, make sure this domain change will not affect your authentication process. In most cases, SSO is domain-centric and works only for requests coming from the domain specified in the cookie, so if the domain is not updated in your SSO it could completely break authentication. For example, if your community URL was community.abc.com and your SSO was set for requests only from .abc.com, changing your vanity name to community.def.com would break authentication, since a cookie from one domain cannot be read by another. You need to update your SSO to ensure it's set to work with the new domain. If you're using a Salesforce integration, check with whomever handled that integration to ensure the change won't cause any unwanted problems. In some cases, that person might have to make changes to accommodate the change. Multiple vanity names are not officially supported, but if you plan to use more than one vanity name you MUST contact Khoros Support to have all of your domains added to a vanity domain allowlist. Any domain not in the allowlist redirects back to the active vanity name we have on record. After all of the above have been reviewed, tested, and you're ready to proceed, the remaining is completed by Khoros: Update the vanity name. Add any desired redirects (301) from the old vanity name to the new one so anyone who has bookmarks/favorites is redirected to the same page using the new domain. Add any other optional redirects you'd like in place. Depending on the number and/or type of redirects requested (for instance, more than a dozen), this may require an engagement through our Professional Services group. Restart the community during the next available maintenance window to apply changes. As noted, if you're using SSO we need to coordinate with you so that you can make any required SSO changes on your end at the same time we update the hostname on our end.Looking for ways to stay engaged with Khoros Development
Hey everyone, I'm currently between roles after the recent changes at Upwork and looking for ways to stay sharp with Khoros development while figuring out my next steps. I've shared a lot of my work here before (also did StanGromer ), and I'd love to keep learning and contributing. If anyone has ideas on how to stay engaged with the platform or knows of projects where an extra set of hands could be helpful, I'd appreciate any suggestions!
Tracking Complete Registrations in Google Analytics (via GTM)
Hi, Is there some sort of click listener or event that can be passed in the front end that can be picked up by Google Tag Manager when a user completes their registration (after successfully submitting their username)? Can we apply an event to the complete registration toast? If so, what is the best way to do this? Is there another way that we can track complete registrations in Google Analytics? Thanks!
Need Help Finding Khoros API for Usage Data
Hi there, I’m new to Khoros and trying to set up a simple dashboard to track usage data like Unique Visitors per Month, Total Visitors, Net Topics per Month, Accepted Solution Views, Page Views, and so on. I’ve been looking around but can’t seem to find the right API endpoint or documentation for this kind of data. Any help to get this data is really appreciated! Thanks a lot for your help! Best, DanziView logged out text keys?
Hi all, Trying to find the text key for a specific button that only appears for logged-out users (Community Classic). I know how to do the "show text keys", but I only know how to do it when logged in. I found this thread, but it's not helpful: View logged out text keys | Atlas Specifically, I'm looking for the text key for the "Comment" link that appears on blog posts when not signed in. I found the key for "You must be a registered user to add a comment..." text, since that's easy enough to search for. But the "Comment" link is basically impossible to search for since the word "Comment" is so generic. I'll file a support case too, as I suspect this may require their help. Cheers!Launching on Khoros Communities Session #3: Executing the Launch | Instructor-Led Training
We are excited to announce live training on Executing the Launch in Khoros Communities are coming in February 2025! Tuesday, April 1, 2025 Early Session: 7 am CDT / 1 pm UTC Late Session: 3 pm CDT / 9pm UTC Engagement communities play a vital role in retaining and keeping your customers satisfied in an ever-changing digital world. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Execution and Launch phases of the launch/upgrade process, you will learn about: The 3 main tracks running concurrently through the Execution Phase The User Acceptance Testing (UAT) process and the final Launch Phase Internal resources needed and how best to prepare for the Execution and Launch Phases Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first two sessions in this series? Review the Q&A and access recordings through the following links. Launching on Khoros Communities Session #1: Why Khoros Communities Aurora? Launching on Khoros Communities Session #2: Preparing to Launch
