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AI generated assistance on search results page
Saw this on a competitors offering and it seems a very simple and effective way to help community members. At the top of the search results page, have an AI-generated answer to the search result, preferably also with attribution to the TKBs or community discussions the answer drew upon. Eg if I search "how to set up MFA" I am going to get much more assistance from an AI-generated answer rather than a list of results that mention MFA. JasonWebinar: Community works for Zoom
Discover how Zoom evolved from its initial community launch to becoming a leader in customer support. Watch On-Demand In this session, featuring Alexis Brown and Carla Almandoz, Zoom’s community team break down: The step-by-step strategies behind their community growth The key metrics they track for success How their community is shaping the future of customer supportAbout Aurora badge rules and supported criteria
For each community badge you want to create, you must define the rule that determines how a member achieves or receives the badge. For simpler rules, you can use the built-in tool that enables you to select a criterion and additional qualifiers. However, if you want a more complex rule for a badge, you can use the Advanced Editor to enter badge formulas. Badge formulas include a combination of a formula clause type, a keyword, an operator, and a value. When the calculation of a value in a formula returns a true result, the member achieves the badge. The badge achievement is then reflected in their profile and badges page. To create more complex badge rule expressions that require multiple rules be met before awarding a badge, you can use the “AND” operator. Common use cases for badges with multiple rule criteria include profile completion tasks and more complex engagement options. For example, you may want to award a “VIP Contributor” badge to members who: Have received at least 100 likes Have had at least 25 answers marked as Accepted Solutions Have posted at least 10 blog articles Tip: You can also use community roles as an additional requirement for any badges based on activity. By taking advantage of the “unlocking” game dynamic, you can set certain badges to be earnable only after a community member has reached a rank that grants them the required role. Create a complex badge rule Go to Settings > Users > Badges. To add a rule to a badge in an existing badge set, click the name of the badge set that contains the desired badge and then click Add Badge. Otherwise, create a new badge set where you want the badge with complex rules to live (see Create badge sets and badges). After entering the badge Name, Description, and Icon, in the Criteria drop-down menu, select Advanced Editor. In the Advanced Editor field, enter your custom badge rules. Enter each rule you want met (making sure that each rule has an identifier, operator, and value). Enter AND between each rule. Select the Hide from member profile until earned checkbox to ensure that the badge is displayed on member profiles only when the rules are met. Click Add Badge. Let’s say you want to create a badge for new members to encourage them to begin participating in the community. You might create a rule like this: metric.net_overall_threads >= 5 AND metric.net_kudos_weight_received >= 20 AND metric.net_accepted_solutions >= 3 This complex rule may be great for a badge that rewards users for creating new content with great quality. Feel free to use this example for your own community! Note: You cannot create complex rules with OR or NOT. Supported badge clauses and badge criteria A badge formula can include one of five types of clauses depending on the type of behavior you want to reward. You can chain rules together to create complex criteria using these clause types: Metric: Assigns a badge based on the value of a specific community activity recorded for each member. Member in role: Assigns a badge to a set of members based on community-level roles. User ID in set: Assigns a badge to a manually specified set of members based on their numeric user ID. This should be reserved for awarding rare badges to a small group of members. Non-Default profile setting value: Assigns badges based on members changing the default state of a specific setting or profile field on their member profiles. Specific profile setting value: Assigns badges based on the member changing a setting in their profile to a specific value. (For example, you could award a badge when a member sets their profile language to French.) Clause Type Clause Format (variables in bold) Metric metric.name_of_metric >= number Example: metric.net_accepted_solutions >= 1 Roles user.role.name in ['role'] Example: user.role.name in ['Administrator', 'Khoros'] User ID user.id in [id] Example: user.id in [10, 2, 5] Non-default profile setting setting.setting_key != 'default' Example: setting.profile.location != 'default' Profile setting value setting.setting_key = '[value]' Example: setting.profile.location = 'Argentina' Rewarding user activity using metrics For definitions of exactly what these metrics are, refer to these Aurora Analytics Metrics Definitions. The following member activity metrics are supported for use in a badge formula using the format: metric.name_of_metric >= [number] Accepted Solutions metric.net_accepted_solutions All Content Types metric.net_overall_posts metric.net_overall_replies metric.net_overall_threads Blogs metric.net_blog_articles metric.net_blog_comments metric.net_blog_posts Forums metric.net_posts metric.net_threads metric.net_replies Ideas metric.net_idea_threads metric.net_idea_comments metric.net_idea_posts Images and video metric.image_upload_count metric.video_upload_complete_count Likes metric.net_kudos_weight_given metric.net_kudos_weight_received Message views metric.message_views Sign-ins metric.logins KBs metric.net_published_tkb_articles metric.net_tkb_comments Rewarding specific members You can award badges to a specific group of members based on their role or user ID. Since you can’t edit a rule after you create the badge, we recommend using roles as the basis of your rule criteria. That way, if you need to add or remove members later, you can modify the member list for the role independent of the badge rule criteria. Important: If you want members to be notified (via email or real-time notifications) of a role-based badge, you must roll out the badge first and then add the role for that member. If the member already has the role before the badge is published, the member will not be notified. Keep in mind: Newly created badges are automatically applied to all members who already match the criteria, resulting in email notifications being sent out to community members depending on your badge notification settings. You need to coordinate such badge releases with Khoros to avoid a surge of emails being sent out to the community members, which can impact your community performance. Use single quotes around the role name. Use commas if you enter more than one. For example, to award a badge to all members with the “Admin” or “Moderator” role, enter this rule criterion: user.role.name in [‘Admin’, ‘Moderator’] You should use "user ID in set" in badge criteria only if you have a static, unchanging list of specific members. This clause type should be used only in special cases to award badges for one-time achievements. Otherwise, you’ll need to delete and recreate the badge each time you want to add another member’s user ID to the rule. Use commas if you enter more than one. For this case, use this format: user.id in [10,2,5] Rewarding profile completion You can use the profile setting below to create badges that reward members for filling out more information about themselves in their profile. These settings can all be used with the "Non-default profile settings" clause. Profile setting identifier Setting name Setting location setting.profile.name_first First Name My Settings > Personal setting.profile.name_last Last Name My Settings > Personal setting.profile.location Location My Settings > Personal setting.profile.biography Bio My Settings > Personal > Bio setting.profile.url_homepage Personal Site My Settings > Personal avatar_changed Note: To award a badge when a member changes their default avatar image, use this syntax: avatar_changed = true Avatar My Settings > Personal > Edit Rewarding date-based activity You can award badges based on date-based activities. Setting identifier Setting options Examples consecutive sign-ins number setting.user.max_consecutive_logins >= 2 registration_date date registration_date > "2015-01-01" (see supported syntax options below) time_since_registration time value in days, months, or years time_since_registration >= "1 years" signin_date date signin_date > "2015-01-01" (see supported syntax options below) About sign-in related activity We store a counter of the number of days in a row and the last sign-in time. When someone signs in, we get the date of the last increment and the date of today, and we count the days between. If < 1, we ignore it (so no gaming the system). If == 1, we increment the day counter. If > 1, we set the day counter to 0. About entering dates You can enter dates (which must be in quotes) in all formats supported by ISO 8061: Year: YYYY (eg 1997) Year and month: YYYY-MM (eg 1997-07) Complete date: YYYY-MM-DD (eg 1997-07-16) Complete date plus hours and minutes: YYYY-MM-DDThh:mmTZD (eg 1997-07-16T19:20+01:00) Complete date plus hours, minutes and seconds: YYYY-MM-DDThh:mm:ssTZD (eg 1997-07-16T19:20:30+01:00) Complete date plus hours, minutes, seconds and a decimal fraction of a second YYYY-MM-DDThh:mm:ss.sTZD (eg 1997-07-16T19:20:30.45+01:00) where: YYYY = four-digit year MM = two-digit month (01=January, etc.) DD = two-digit day of month (01 through 31) hh = two digits of hour (00 through 23) (am/pm NOT allowed) mm = two digits of minute (00 through 59) ss = two digits of second (00 through 59) s = one or more digits representing a decimal fraction of a second TZD = time zone designator (Z or +hh:mm or -hh:mm) Note: When an ISO 8601 date doesn't specify a time zone, it is considered to represent local time. We do not override the local time zone for this purpose, so the date is parsed from the badge clause based on the server's local time zone. So that will differ depending on the AWS region: US-West-2 (PST) EU-West-1 (CET) To prevent confusion on the Internet, date strings (for example, in badge clauses) may specify a time zone. Related topics: About Badges and Badge sets Create badge sets and badges Feature badge sets on the member profile Delete badge sets and badges Example badge sets and badges View badges from the member profileAbout Aurora Email Notifications
As a community member, you receive email notifications for different types of activity across the community. To manage your email notification preferences, see Manage Follow and Notification preferences for your account. Email notification triggers Email notifications may be sent in a variety of situations. Some may require action while others may be purely informational. Below are descriptions of the notifications you may receive. More email notification types will be available in future releases. Community member notifications Content Workflow notifications Admin-only notifications Community member notifications Notification Description New Accepted Solution A post is marked as a solution on a topic a community member is following Accepted Solution Reminder Reminder to check answers on content and to mark applicable posts as solutions Answer Accepted as Solution A post is marked as a solution on a topic a community member created New Follow (Digest) Daily or weekly digest that provides updates from the community member’s followed content New Follow (Immediate) Immediate notification that provides updates based on the community member’s email notification settings Group Email Invitation Member or non-member is invited via email to join a Group Group Join Request Group owner is notified that someone has requested to join their closed Group Group Membership Accepted Community member is notified that they have been accepted into a Group Group Membership Denied Person is notified of being rejected entry into a Group. Group owners can add an optional description explaining the reason the person was rejected. Group Private Message Invitation Community member is invited to join a Group. They receive a private message invitation to join and an email notification for the new private message. New Private Message Community member receives a new private message in their Inbox Private Message Sent Admin is notified when a broadcast private message is delivered Private Community Invitation Person is invited to join the community by email and receives instructions on how to register via email New Like Community member receives a like on their content New Content Mention Community member’s content is mentioned by another user Member Mention Community member is mentioned by username by another person Email Address Change Confirmation Community member attempts to change their email address (non-SSO authentication) Forgot Password Community member begins the Forgot Password flow Confirm Registration When registered, community member confirms their email address in this notification to complete the registration process (non-SSO authentication) Email Verification Required to Publish Content Community member attempts to publish content when their email address is not verified Email Address Verification Community member requests the verification email to be resent Rank Change Community member achieves a new rank Event Email Invitation Member or non-member has been invited to an event Event Private Message Invitation Member or non-member is invited to an event. They receive a private message invitation and an email notification for the new private message. New Badge Community member is granted a new badge Content Workflow notifications Notification Description Edited Saved Draft Someone edited a saved draft in a place you follow. Submitted for Review Someone submitted a draft for review in a place you follow. Submitted for Publication Someone submitted a draft for publication in a place you follow. Recalled Draft Someone recalled a draft for publication in a place you follow. Schedule for Publication Someone scheduled a draft for publication in a place you follow. Return to Author Someone returned a draft to its author in a place you follow. Return for Review Someone returned a draft for review in a place you follow. Admin-only notifications Notification Description Abuse Report Notification Admin or moderator receives a report of abusive content, private messages, or member profiles. Related topics: About NotificationsCase Portal Account View Does Not Include Case Submitter
I'm finding it difficult to locate cases opened by other individuals in my organization because the view no longer shows the name or email of the individual who submitted the case. Would really like the name or email address to be available in the view. Email vs. Portal in the view is not particularly useful, perhaps it could replace that?Flood controls for Aurora communities
With Khoros, there are limits on how often people are allowed to post, upload images, videos, and attachments, tag content, send private messages, and other community actions before triggering flood controls. Flood controls are in place to help combat potential spam. Note: Those with the Administrator and Moderator role are exempt from flood control restrictions; these thresholds affect only regular members. The following table lists the default flood rate settings for various actions performed by the member within a specified period of time. Actions Flood Controls Post content A member can't post more than: 5 posts in 30 seconds 15 posts in 10 minutes 50 posts in an hour Send Private Messages A member can't send more than: 5 private message in 30 seconds 15 private messages in 10 minutes 50 private messages in an hour Upload Images A member can't upload more than: 100 images at a time 5000 images per day 5000 images in the community Upload Videos A member can’t upload more than 500 videos in the community. Upload Attachments Members can’t upload more than 100 attachments per post per day. Like content A member can't give more than: 50 likes per minute 500 likes per hour 5000 likes per day Tag content A member can’t add more than: 50 tags per minute 500 tags per hour 5000 tags per day Mention people A member can’t mention more than 50 members in single post. To configure these flood controls, contact the Support team.
