July 2023 Atlas Highlights

Khoros Staff

2 years ago

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Learn more about how Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology.

Here’s the Atlas content you do not want to miss!
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Exploring AI Use Cases in Khoros Communities
It is an exciting time for online communities, and we are just at the beginning of exploring how AI technology will impact how we work in communities.

The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen -
Check out this episode with Khoros VP of Automation, Gijs Van De Nieuwegiessen (@GijsN).

With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.

Marketing

Announcement: LinkedIn API Update
LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. You should re-integrate all LinkedIn accounts prior to the end of June to ensure that there are no interruptions in service.

Now Available: Improved Pinterest Analytics
The current Pinterest API is being deprecated on June 30, at which time current analytics will no longer be available. However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions, clicks and video views as well as proper categorization of video and multi-photo content.

Care

Announcement: LinkedIn API Update
LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy Community Management API by June 30, 2023.

Visibility for non-secure forms
Within the Settings menu, on the Security page, when the Expire password every ___ days option is turned off, the Forms tab in the Common Conversation Panel (CCP) now displays all non-secure forms (forms with non-expiring data fields).

Communities

Community Roundtable 2023 Report
Don't miss exclusive community insights in the new Khoros-sponsored report from The Community Roundtable, State of Community Management 2023! Explore trends, best practices, and expert advice in this definitive guide for the community industry.

The Metaverse and Online Communities: Khoros 101
Learn what the metaverse is, the importance of community for the metaverse, and what's next for these new virtual worlds.

Take a video tour of Aurora
We've put together this video training course to help you get familiar with key features and concepts about Khoros' re-imagined Community Experience.

Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access.

Upcoming

The Experts Debate: Achieving Digital Customer Engagement Excellence Webinar: July 27

Expert panelists discuss how digital-first customer engagement isn’t optional anymore — and it probably wasn’t even before lockdown. Consumer behaviors have been changing for years, and the pandemic only accelerated this trend.

Available On-demand

Advanced Label Strategy: Advanced Product Webinar

Structured labels provide a streamlined approach, enabling your team to maintain cohesion, enhance efficiency, and facilitate content tracking for future reporting and organizational purposes

Watch this webinar to enhance the value of label sets.

Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

AI and ChatGPT are already having an impact on how people use communities, but what could their future look like? akloepfer started a great discussion on this, joined by MrB77 and StanGromer.
What's the best way to handle bulk archiving of older community content? CyJervis shared an approach that's well-written and could apply to any type of community. Be sure to save it for later!
sparkygirl asked how to better identify when a community member got their question answered, and Akenefick gave a detailed and thorough response on how his company made it happen. Thanks for setting the example with your helpful reply, Akenefick!