April 2025 Atlas Highlights

Khoros Staff

22 hours ago

Here’s the Atlas content you do not want to miss!

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Khoros Communities

Khoros Communities Spring Product Update Webinar
Learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in.

Khoros product leads will open up for Q&A on the latest Khoros innovations for the Khoros Communities solution.

NEW Approaching Analytics for Khoros Communities Aurora Product Coaching Session
We are excited to announce 1:1 coaching session on Approaching Analytics in Aurora for Khoros Communities Aurora is now available! Schedule time with a Khoros product expert today.

Activity Limit Settings for Khoros Communities Aurora
In this release, we have introduced two settings for your community that can be configured via GraphQL, Flood limit setting and Role-based limit setting. Earlier, these were config-based; now, Khoros has provided them as settings for posts and private messages.

With flood limit settings, you can maintain a community without spam content. For example, admins can enable members to post only 30 posts in 20 minutes.

Duplicate post activity limit for Khoros Communities Aurora
In Aurora communities v25.02, we released the Activity Limit feature to limit rapid actions on the community. With this release, we’ve expanded this functionality to prevent spamming the community with duplicate posts.

Improved Moderation Experience for Khoros Communities Aurora
We’ve redesigned the Community-level Moderation area to be more intuitive and efficient, consolidating all moderation controls into a single page for faster, and easier management.

The improved layout enhances visibility into moderation actions, improving overall usability.

Khoros Care

Facebook Messenger PDF support for Khoros Care
In Care, agents can now send PDFs in Facebook Messenger conversations. For more information about Facebook and Facebook Messenger capabilities, refer to Network Capabilities: Facebook.

Communities integrations for Khoros Care
For Care integrations with Khoros Communities (Classic or Aurora), the username of the account associated with the integration is now displayed alongside the URL of the community.

To learn more about Care integrations with Communities, refer to Integrate Care with Khoros Community.

Brand Mentions update for Khoros Care
Comments on posts containing brand mentions are now combined into one single conversation as expected instead of generating separate conversations.

If the conversation is closed and a new comment is made on a brand mention, a new conversation is created with the ability to see the previous comments by selecting See More.

System tags update for Khoros Care
The Engagement system tag group now appears in Admin, Manage View, and Analytics.

Due to its inclusion in Analytics, you can now also use this group, which includes Like and Share, for reporting purposes.

Khoros Flow

Variables rev2 for Khoros Flow
In this release, we have introduced the ability to reuse data variables and system variables, along with UI improvements for managing variables. Managing variables helps developers to reuse data across their bot architecture without hardcoding it in code actions.

Terminology Knowledge for Khoros Flow
In this release, we introduce a way to add knowledge sources that allows businesses to define and manage their specific terms and acronyms.

Add conditions to conversations for Khoros Flow
With this release, you can add Condition (enables branching based on user input) reply blocks directly in your flows for Google Dialogflow projects.

This enhancement offers greater flexibility, improving automation and user experience without extra coding and building for more dynamic and responsive chatbot interactions within Flow.