Recent Content
Please link to the case portal in case-update emails
It's so frustrating to not be able to click from the case-update emails to the case portal (ideally, directly to the case in question, but at a minimum just to the case portal.) I know this has been discussed elsewhere, but it's deep in a discussion thread / blog comment thread so I figured I'd pull it out as an individual idea. (the link to "case portal" in the screenshot above is broken. Super annoying)48Views2likes2CommentsCase Portal: Bar across the top looks like a search bar
I'm on a roll w/ Case Portal feedback... (see Case Portal feedback: "Clear filters" button is poorly placed | Atlas ) - here's another UI oddity that got me today: The bar across the top, which just has the count of cases in it, really looks like it could be a search bar. I have found myself trying to type into it a few times. See screenshot.41Views2likes2CommentsAtlas Suggestions is empty when not logged in
Atlas Suggestions (this board that we are in now - Atlas Suggestions | Atlas) has strange permissions. It appears to be empty when you are not logged in. See screenshot. I'd suggest that either the board and its content are available to all, or the board and its content should be completely hidden unless logged in (or set up as a customer; whatever you want the permissions to be). It's odd to have the board visible but not its contents.21Views0likes1CommentLinks to community.lithium.com seem to be redirecting incorrectly
Looks like the redirect setup for community.lithium.com isn't working properly. For example, in this document: Change how the shared topic appears on Facebook | Atlas there is a link to https://community.lithium.com/t5/Integrating-with-Facebook/Set-the-default-image-on-Facebook/ta-p/35864?_ga=2.161328253.1506059511.1733615016-36092016.1667250793 (with text "OpenGraph meta tags") When I click this link, I end up redirected to: https://community.khoros.comhttps//community.lithium.com/kb/-/Set-the-default-image-on-Facebook/35864 Which is, of course, not a valid link. See screenshot45Views0likes5CommentsRelease Notes should never be archived
I have been researching some CSS optimization on Khoros Classic for some 30 minutes here on Atlas. This was made harder by the fact that I cannot use external search engines any longer to search Atlas. See End the Google moratorium older Khoros Classic Community Release Notes obviously being archived. The latter is actually much worse of those two challenges, because Release Notes often contain the only documentation about features and functionality that was new or changed in that release. I can only hope this was an oversight when using mass archiving, but please bring back the Classic Release Notes ASAP. E.g. https://community.khoros.com/t5/Khoros-Community-Release-Notes/Khoros-Communities-19-7-Release-Notes/ba-p/538709#performance Seems the oldes Release Notes still available today is 20.8 which I only found by clicking through the pagination: Release Notes and Info - Page 4 - Atlas (khoros.com)135Views6likes8CommentsCan't tell what is a link and what isn't
I keep getting confused on the Atlas home page feed - there are light grey items included in the feed that are links (username, timestamp of latest activity) and light grey things that conceivably could be links (node name, unread count) that aren't: Ideally all of these would be links. But if they can't be, can the styling at least be adjusted to distinguish between links and non-links?46Views4likes2CommentsMissing a value for a text key? "viewFullDiscussion" appearing for blog post comments
When taken to a specific reply in a comment thread on a blog post (as is done from notifications or email digests), such as: https://community.khoros.com/blog/customerblog/how-we-did-it-upgrading-atlas-to-the-aurora-version-of-khoros-communities/768794/replies/768824 , I see a link to "viewFullDiscussion": I imagine this is supposed to be "View full discussion" This is fine on actual discussion threads; it says "View full discussion" as expected (example: https://community.khoros.com/discussions/studio/particular-action-key-in-bulk-data-api-v-3-0/768722/replies/768793 ). However, on a blog post, there seems to be a missing value for the text key. (Apologies, not sure if this is a core Aurora bug or specific to Atlas... probably core Aurora?)15Views0likes1Comment
Events
- Dec17
Community Learning Labs Session 8: Long-term management and best practices
Tuesday, Dec-17-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Ob...Tuesday, Dec 17, 2024, 10:00 AM CSTOnline0Comments - Dec17
Launching on Communities Aurora: Session #1: Why Communities Aurora? | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Aurora ILT Series: Why Communities Aurora? *Please log into Khoros Academy prior to accessing the recording link above....Tuesday, Dec 17, 2024, 07:00 AM CSTOnline0Comments - Dec3
Community Learning Labs Session 7: Creating and building upon user momentum
Tuesday, Dec-03-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Ob...Tuesday, Dec 03, 2024, 10:00 AM CSTOnline0Comments - Nov19
Community Learning Labs Session 6: Launching your community (Part 2)
Tuesday, Nov-19-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Ob...Tuesday, Nov 19, 2024, 10:00 AM CSTOnline0Comments - Nov14
GenAI in Action: How a strong knowledge base fuels GenAI
Thursday, Nov-14-2024 | 11am CT | 9am PT | 12pm ET | 5pm BST AI chatbots used to be built manually — now GenAI builds bots instantly using brand “knowledge.” In our upcoming webinar, learn how to g...Thursday, Nov 14, 2024, 11:00 AM CSTOnline0Comments - Nov5
Community Learning Labs Session 5: Launching your community (Part 1)
Tuesday, Nov-05-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Ob...Tuesday, Nov 05, 2024, 10:00 AM CSTOnline0Comments - Oct31
GenAI in Action: Maintaining knowledge to ensure GenAI governance, control, and safety
Thursday, Oct-31-2024 | 11am CT | 9am PT | 12pm ET | 5pm BST Brands are racing to deploy GenAI — but accuracy, security, and bias risks are a problem. This webinar explores how AI govern...Thursday, Oct 31, 2024, 11:00 AM CDTOnline0Comments - Oct30
Community Works: How Cisco reimagined its product-focused community for customer success
Wednesday, Oct-30-2024 | 10am PT | 12pm CT | 1pm ET Join this insightful Community Works webinar to discover how Cisco reimagined its product-focused community into a dynamic customer su...Wednesday, Oct 30, 2024, 12:00 PM CDTOnline0Comments - Oct24
Instructor-Led Training on Spam Management for Khoros Communities Aurora
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Aurora *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the ...Thursday, Oct 24, 2024, 07:00 AM CDTOnline4Comments - Oct23
Instructor-Led Training on Spam Management for Khoros Communities Classic
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Classic *Please log into Khoros Academy prior to accessing the recording link above. Q&As fr...Wednesday, Oct 23, 2024, 07:00 AM CDTOnline0Comments