Hi, i asked a question in the support board today:http://community.lithium.com/t5/Support-board/Cant-differentiate-between-Answer-and-Comment-to-Question/td-p/189359And KriS suggested i asked for a workaround here. Please see the detailed description in the referenced Suppord-Board. Here is the summary: Question an Answer Thread: The Question has one answer and one comment. As far as I can see it, there is no way of finding out which one is the comment and which one is the answer via the api. The responses look very much alike... Does anybody have a workaround for this issue? Thanks!

big It looks like when it's an answer, it has the is_answer flag set to true: And nothing when it's a comment:

Please try metadata "qanda.answer" as the following and see whether it satisfy your need... The message which is an answer will return value true while comment will return value null. Please give me a kudo if it works.:smileyhappy: http://<your host>/restapi/vc/messages/id/<uid>/metadata/key/qanda.answer <response status="success"> <value type="attribute">true</value> </response> http://<your host>/restapi/vc/messages/id/<uid>/metadata/key/qanda.answer <response status="success"> <value type="attribute" null="true"/> </response>

Hi, we currently have the following Problem: The Lithium platform provides Q&A: Structure can be like this Question Comment1 on QuestionAnswer 1 Comment1 on Answer 1 Comment2 on Answer 1Answer 2 Comment1 on Answer 2 Comment2 on Answer 2 What we want to do:When a user of our tool selects “Comment1 on Question” they can answer add a new comment to the Question => Comment2 on Question The parent for this action is QuestionWhen a user selects “Comment1 on Answer 1” they can add a new comment to the answer => Comment3 on Answer 1 The parent for this action is Answer1 Now to our problem: To do what we want to do we need to know if we are a comment on the question or if we are an Answer => But we cant! At least we think we cannot.Maybe you can help us with that. Example Response for the Question:<message type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398"> <message_rating type="float">0.0</message_rating> <last_edit_author type="user" href="/users/id/342734" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342734"> <login type="string">bastian.toepfer</login> </last_edit_author> <kudos> <count type="int">0</count> </kudos> <labels> <label type="label" href="/labels/id/1421"> <id type="int">1421</id> <text type="string">Festnetz | Internet | Fernsehen</text> </label> </labels> <board_id type="int">386177</board_id> <root type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <post_time type="date_time" view_date="10.03.2015" view_time="09:16" view_friendly_date="&lt;span class=&quot;telekom-post-date-light&quot;&gt;vor&lt;/span&gt; einer Stunde">2015-03-10T08:16:51+00:00</post_time> <last_edit_time type="date_time" view_date="10.03.2015" view_time="09:16" view_friendly_date="&lt;span class=&quot;telekom-post-date-light&quot;&gt;vor&lt;/span&gt; einer Stunde">2015-03-10T08:16:51+00:00</last_edit_time> <body type="string">&lt;P&gt;Ich hätte gerne einen Festnetzanschluss in meinem Auto. Ist das möglich?&lt;/P&gt;</body> <thread type="thread" href="/threads/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <board type="board" href="/boards/id/qandanode" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/qa-p/qandanode" /> <parent type="message" null="true" /> <teaser type="string"></teaser> <views> <count type="int">8</count> </views> <subject type="string">Hätte gerne einen Festnetzanschluss in meinem Auto. Geht das?</subject> <id type="int">1038398</id> <read_only type="boolean">false</read_only> <deleted type="boolean">false</deleted> <author type="user" href="/users/id/342734" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342734"> <login type="string">bastian.toepfer</login> </author> </message> Example Response for the Answer on the Question:<message type="message" href="/messages/id/1038400" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/AW-H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-G/qaq-p/1038400/comment-id/386179#M386179"> <message_rating type="float">0.0</message_rating> <last_edit_author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618"> <login type="string">h.pinnwand</login> </last_edit_author> <kudos> <count type="int">0</count> </kudos> <board_id type="int">386179</board_id> <root type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <post_time type="date_time" view_date="10.03.2015" view_time="09:22" view_friendly_date="&lt;span class=&quot;telekom-post-date-light&quot;&gt;vor&lt;/span&gt; einer Stunde">2015-03-10T08:22:11+00:00</post_time> <last_edit_time type="date_time" view_date="10.03.2015" view_time="09:22" view_friendly_date="&lt;span class=&quot;telekom-post-date-light&quot;&gt;vor&lt;/span&gt; einer Stunde">2015-03-10T08:22:11+00:00</last_edit_time> <body type="string">&lt;P&gt;Ich kann gerne schon mal prüfen ob Festnetz bei Ihnen verfügbar ist. Wo steht denn ihr Auto?&lt;/P&gt;</body> <thread type="thread" href="/threads/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <board type="board" href="/boards/id/qandanode" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/qa-p/qandanode" /> <parent type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <teaser type="string"></teaser> <views> <count type="int">3</count> </views> <subject type="string">AW: Hätte gerne einen Festnetzanschluss in meinem Auto. G...</subject> <id type="int">1038400</id> <read_only type="boolean">false</read_only> <deleted type="boolean">false</deleted> <author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618"> <login type="string">h.pinnwand</login> </author> </message> Example response for the comment on the Question:<message type="message" href="/messages/id/1038399" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/AW-H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038399/comment-id/386178#M386178"> <message_rating type="float">0.0</message_rating> <last_edit_author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618"> <login type="string">h.pinnwand</login> </last_edit_author> <kudos> <count type="int">0</count> </kudos> <board_id type="int">386178</board_id> <root type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <post_time type="date_time" view_date="10.03.2015" view_time="09:20" view_friendly_date="&lt;span class=&quot;telekom-post-date-light&quot;&gt;vor&lt;/span&gt; einer Stunde">2015-03-10T08:20:51+00:00</post_time> <last_edit_time type="date_time" view_date="10.03.2015" view_time="09:20" view_friendly_date="&lt;span class=&quot;telekom-post-date-light&quot;&gt;vor&lt;/span&gt; einer Stunde">2015-03-10T08:20:51+00:00</last_edit_time> <body type="string">Kommentar: Hm, so direkt nicht. Aber könnten Sie mir kurz erklären was genau Sie vorhaben evtl. kann ich Ihnen eine alternative vorschlagen.</body> <thread type="thread" href="/threads/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <board type="board" href="/boards/id/qandanode" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/qa-p/qandanode" /> <parent type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" /> <teaser type="string"></teaser> <views> <count type="int">2</count> </views> <subject type="string">AW: Hätte gerne einen Festnetzanschluss in meinem Auto. Geht das?</subject> <id type="int">1038399</id> <read_only type="boolean">false</read_only> <deleted type="boolean">false</deleted> <author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618"> <login type="string">h.pinnwand</login> </author> </message> As you can see there is no siginificant difference in the response for the comment or the answer that can help us decide if it is a comment or an answer…They both have the same parent and root. We tried it with “message/id/{id}/depth” but that also returns 1 for both (which of course is correct…) Also tried otherProperties but no luck. To our knowledge there does not seem to be a property “message-type” that could help us with that. Did we miss something? Thanks, Bastian

Hi big, As you've found there's multiple ways to find the parent, but unfortunately no identifier for answer vs comment. you may want to try our developer network to see if they have any workarounds or suggestions, but given you're use case I don't believe there's an alternative method here.

Cant differentiate between Answer and Comment to Question

11 Replies

big
Adept
10 years ago
Hi,

we currently have the following Problem:

The Lithium platform provides Q&A:

Structure can be like this

Question
 Comment1 on Question
Answer 1
Comment1 on Answer 1
Comment2 on Answer 1
Answer 2
Comment1 on Answer 2
Comment2 on Answer 2

What we want to do:
When a user of our tool selects “Comment1 on Question” they can answer add a new comment to the Question => Comment2 on Question The parent for this action is Question
When a user selects “Comment1 on Answer 1” they can add a new comment to the answer => Comment3 on Answer 1 The parent for this action is Answer1

Now to our problem: To do what we want to do we need to know if we are a comment on the question or if we are an Answer => But we cant! At least we think we cannot.
Maybe you can help us with that.

Example Response for the Question:
<message type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398">
 <message_rating type="float">0.0</message_rating>
 <last_edit_author type="user" href="/users/id/342734" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342734">
 <login type="string">bastian.toepfer</login>
 </last_edit_author>
 <kudos>
 <count type="int">0</count>
 </kudos>
 <labels>
 <label type="label" href="/labels/id/1421">
 <id type="int">1421</id>
 <text type="string">Festnetz | Internet | Fernsehen</text>
 </label>
 </labels>
 <board_id type="int">386177</board_id>
 <root type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <post_time type="date_time" view_date="10.03.2015" view_time="09:16" view_friendly_date="vor einer Stunde">2015-03-10T08:16:51+00:00</post_time>
 <last_edit_time type="date_time" view_date="10.03.2015" view_time="09:16" view_friendly_date="vor einer Stunde">2015-03-10T08:16:51+00:00</last_edit_time>
 <body type="string">Ich hätte gerne einen Festnetzanschluss in meinem Auto. Ist das möglich?</body>
 <thread type="thread" href="/threads/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <board type="board" href="/boards/id/qandanode" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/qa-p/qandanode" />
 <parent type="message" null="true" />
 <teaser type="string"></teaser>
 <views>
 <count type="int">8</count>
 </views>
 <subject type="string">Hätte gerne einen Festnetzanschluss in meinem Auto. Geht das?</subject>
 <id type="int">1038398</id>
 <read_only type="boolean">false</read_only>
 <deleted type="boolean">false</deleted>
 <author type="user" href="/users/id/342734" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342734">
 <login type="string">bastian.toepfer</login>
 </author>
 </message>

Example Response for the Answer on the Question:
<message type="message" href="/messages/id/1038400" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/AW-H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-G/qaq-p/1038400/comment-id/386179#M386179">
 <message_rating type="float">0.0</message_rating>
 <last_edit_author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618">
 <login type="string">h.pinnwand</login>
 </last_edit_author>
 <kudos>
 <count type="int">0</count>
 </kudos>
 <board_id type="int">386179</board_id>
 <root type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <post_time type="date_time" view_date="10.03.2015" view_time="09:22" view_friendly_date="vor einer Stunde">2015-03-10T08:22:11+00:00</post_time>
 <last_edit_time type="date_time" view_date="10.03.2015" view_time="09:22" view_friendly_date="vor einer Stunde">2015-03-10T08:22:11+00:00</last_edit_time>
 <body type="string">Ich kann gerne schon mal prüfen ob Festnetz bei Ihnen verfügbar ist. Wo steht denn ihr Auto?</body>
 <thread type="thread" href="/threads/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <board type="board" href="/boards/id/qandanode" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/qa-p/qandanode" />
 <parent type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <teaser type="string"></teaser>
 <views>
 <count type="int">3</count>
 </views>
 <subject type="string">AW: Hätte gerne einen Festnetzanschluss in meinem Auto. G...</subject>
 <id type="int">1038400</id>
 <read_only type="boolean">false</read_only>
 <deleted type="boolean">false</deleted>
 <author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618">
 <login type="string">h.pinnwand</login>
 </author>
 </message>

Example response for the comment on the Question:
<message type="message" href="/messages/id/1038399" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/AW-H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038399/comment-id/386178#M386178">
 <message_rating type="float">0.0</message_rating>
 <last_edit_author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618">
 <login type="string">h.pinnwand</login>
 </last_edit_author>
 <kudos>
 <count type="int">0</count>
 </kudos>
 <board_id type="int">386178</board_id>
 <root type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <post_time type="date_time" view_date="10.03.2015" view_time="09:20" view_friendly_date="vor einer Stunde">2015-03-10T08:20:51+00:00</post_time>
 <last_edit_time type="date_time" view_date="10.03.2015" view_time="09:20" view_friendly_date="vor einer Stunde">2015-03-10T08:20:51+00:00</last_edit_time>
 <body type="string">Kommentar: Hm, so direkt nicht. Aber könnten Sie mir kurz erklären was genau Sie vorhaben evtl. kann ich Ihnen eine alternative vorschlagen.</body>
 <thread type="thread" href="/threads/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <board type="board" href="/boards/id/qandanode" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/qa-p/qandanode" />
 <parent type="message" href="/messages/id/1038398" view_href="https://stage-telekomhilft.telekom.de/t5/Frage-stellen/H%C3%A4tte-gerne-einen-Festnetzanschluss-in-meinem-Auto-Geht-das/qaq-p/1038398" />
 <teaser type="string"></teaser>
 <views>
 <count type="int">2</count>
 </views>
 <subject type="string">AW: Hätte gerne einen Festnetzanschluss in meinem Auto. Geht das?</subject>
 <id type="int">1038399</id>
 <read_only type="boolean">false</read_only>
 <deleted type="boolean">false</deleted>
 <author type="user" href="/users/id/342618" view_href="https://stage-telekomhilft.telekom.de/t5/user/viewprofilepage/user-id/342618">
 <login type="string">h.pinnwand</login>
 </author>
 </message>

As you can see there is no siginificant difference in the response for the comment or the answer that can help us decide if it is a comment or an answer…
They both have the same parent and root. We tried it with “message/id/{id}/depth” but that also returns 1 for both (which of course is correct…) Also tried other
Properties but no luck. To our knowledge there does not seem to be a property “message-type” that could help us with that.

Did we miss something?

Thanks,

Bastian
KrisS
Khoros Alumni (Retired)
10 years ago
Hi big,

As you've found there's multiple ways to find the parent, but unfortunately no identifier for answer vs comment. you may want to try our developer network to see if they have any workarounds or suggestions, but given you're use case I don't believe there's an alternative method here.
VarunGrazitti
Boss
10 years ago
big - Did you try API v2?
big
Adept
10 years ago
I did not try it. I did however check the documentation and IMHO there is no significant chane/new property that whould help with that... Do you?
OlivierS
Lithium Alumni (Retired)
10 years ago
big

It looks like when it's an answer, it has the is_answer flag set to true:

And nothing when it's a comment:
big
Adept
10 years ago
This looks promising. So this the response from a v2 call for a query like: select * from message where ....? Sadly the is_answer property is not documented under : https://community.lithium.com/t5/Community-API-v2/Message-resource/ta-p/113091

Thanks for your help. will have to try that.

OlivierS

Lithium Alumni (Retired)

10 years ago

big but it's documented elsewhere ;)

qanda.is_answer (optional)

boolean

If this post is a reply to a Q&A topic message, set this parameter to true to specify that this post is an answer. Note that this parameter can only be used when creating a message.

big
Adept
10 years ago
thanks! so you are actually referring to api v1 here. I know about this property as well and we are using it when we reply to a question to make it an answer and not a comment. However the issue in my case is not when we post but when we retrieve the information. And i simply do not get that property (qanda.is_answer) in the response when i query the api for that message as you can see in my example response in the initial thread i created.

Strange that i dont get that property. How does a example request u make look like?

Thanks for your help
schwamster
Helper
10 years ago
Alright, got it confirmed from the lithium team. The property you refer to is only used when posting and cannot be retrieved when u query an existing message. So your tip sadyl doesnt do the trick. Thanks anyways
eddielo
Khoros Alumni (Retired)
10 years ago
Please try metadata "qanda.answer" as the following and see whether it satisfy your need...

The message which is an answer will return value true while comment will return value null.

Please give me a kudo if it works.:smileyhappy:

http://<your host>/restapi/vc/messages/id/<uid>/metadata/key/qanda.answer

<response status="success"> <value type="attribute">true</value> </response>

http://<your host>/restapi/vc/messages/id/<uid>/metadata/key/qanda.answer

<response status="success"> <value type="attribute" null="true"/> </response>

Forum Discussion

Cant differentiate between Answer and Comment to Question

11 Replies

Related Content

ActiveCast Question

Group Hubs related questions

message id question

Idea Portal Question - Best Practice Blog

Bulk Data API - new user questions

Recent Discussions

How to Contact Roadrunner: Comprehensive Guide

How to fetch all labels associated with TkbArticlePage and count how many times each label is used

In Aurora, add additional <script> and <meta> tags

Setup content filter for arabic language

24.10 API change breaks navigation