Forum Discussion

VBike's avatar
VBike
Contributor
8 years ago

Getting "IP Comparison Failed." error when trying to login to Lithium

Hello,

we are using Lithium in our company, but I am getting an error during the login:

 

IP Comparison Failed.

The privileged action you're trying to take (or the privileged session you are trying to use) requires an IP address check, but the IP check failed.

Please use the Back button to return to the previous page and try your action again.

If you see this error message frequently, you may be using a service provider that sometimes assigns your computer a different IP address. This is true of some dial-up providers, AOL, and some anonymizing proxy services for example.

Service providers that frequently change Internet-facing IP addresses do not support this and other privileged actions, and cannot be used for privileged sessions.

 

How to solve this?

 

  • VBike - We have encountered this several times as well. This is just a case where the IP conflicts happen, this usually gets resolved by Support. In some cases, they have whitelisted our IPs (for stage) and that has fixed this issue.