Hello to all of our Atlas members!
It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community.
It’s been a wild year in the world of digital customer engagement, I hope you continue to share your journey with us here on Atlas
Now for the Khoros news that you don’t want to miss!
Pledge 1%, a global movement co-founded by Salesforce, Atlassian, and Rally, launches a Khoros-powered community to connect over 15,000 members across the globe
Khoros is thrilled to donate its resources to power Pledge 1%'s new online community, an interactive hub that will accelerate the growth of the movement and empower its members.
In addition to being its technology partner, Khoros is also a Pledge 1% member supporting its corporate philanthropy movement. Diversity, inclusion, and corporate social responsibility are at the core of Khoros' foundation. Over the past year, Khoros has emphasized elevating its efforts in these areas to ensure it remains one of the best places to work and the best representation of the communities, people, and brands it serves.
Opal let us know that they want to double-down on our relationship—one that values and is committed to customer-centric product development—and we’re excited to continue our work together.
Here is the latest on Atlas you should know about
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at email@example.com, and we’ll help.
The December Customer Newsletter
Have you signed up for the Khoros newsletter? The Ripple has the latest news, updates, and tips from Khoros curated for you!
We send resources specific for your products every first Tuesday of the month
Instagram IGTV Format Update
On October 5th, 2021, Meta announced they’ve started rolling out a merging of Instagram TV (IGTV) videos with feed videos, to form a new “Instagram Video’ format. They are releasing this change on a rolled-out basis.
Improved Ad Filtering
The Channel filter has been updated to include Instagram filtering.
Improvements to Analytics
Select All in Filters without scrolling to the bottom of the options, and Custom Metric limit increased to up to 20 overall custom metrics.
De-authentication email notification improvements
Going forward, social account de-authentication email notifications will be sent to respective users who have re-authenticated the account in the past 180 days.
Instagram Comment Threading is here!
We can now show you threaded (or nested) comments and replies on the platform so that you have full context on what users are talking about.
Work Queue Visibility setting relocated
This reorganization provides better context around settings that impact agents' response capabilities versus how agents can work the conversation queue.
Support for updating anonymous author handles
With this release, Agents and Admins can modify anonymous handles from the Author Information Panel.
Care Analytics: Improved formatting for Survey Results widget
With this release, we’ve updated the look of the Survey Results widget that displays NPS and CSAT feedback data.
Developer Updates: Monitoring Bots
Monitoring bots enable you to create passively-monitoring bots that can perform administrative tasks, use context sourced from external resources, and do so in parallel with a live chatbot, agent, and/or additional monitoring bots.
The Health and Wealth of your Online Community - Part 1
If you prepare and plan for an Online Community to be successful, it will be healthy, and then it will subsequently deliver some wealth. Ok. Sure. But how do we measure the ‘health and wealth’ of an Online Community?
2021 Khoros Communities Holiday Production Freeze
To help with ensuring that we provide the best service possible with the appropriate resources, Khoros has annual holiday freezes for our infrastructure on the Khoros platform. Thursday 12/16/2021 12:01 am PT – Monday 1/3/2022 11:59 pm PT
Zoom Integration Overview
We are happy to partner with Zoom on their community and on enabling better, easier customer, employee, and partner engagement in a strong brand community.
Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at firstname.lastname@example.org, and we’ll help.
Weaving unstructured data into automation and insight
December 7th @ 11am CT
Save Your Spot
Khoros Care | Sync vs Async: How customers choose their experience
December 9th @ 11am CT
Save your spot
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors:
@CarolineS, @StanGromer, @elbranscomb, @mdfw, @djondinium,
@kbuchana (who was a recent guest on the Titans of Customer Engagement Podcast!), @jamiemccardle, @tyw, @Fellsteruk, and @Akenefick!
Want a chance to be a part of this elite group?
Learn about what it takes to ascend to Titan status
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