Company background: Upwork is the world's work marketplace connecting businesses and talent to unlock their potential.
Contact: Stan Gromer
Title: Director, Community
Related URLs: http://community.upwork.com
Kudos Category: Keep Calm and Carry On
1. How did your team shift your existing strategy by using Khoros technology to better engage customers during a crisis?
2. What operational processes did you create or change to respond in a time of crisis? How were you able to be innovative using Khoros?
3. What success metrics did you use to determine if your shifts in strategy and process had the desired outcomes? What were those quantifiable outcomes? Please be as specific as possible.
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