Khoros Atlas Logo

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Support Information
Information about your Khoros Support team policies and procedures.
21 posts
Support Information
Contact Khoros Support
Still have questions? Contact Khoros Customer Support and see product status updates here.
Category Activity
Create New Post
KrisS

Escalating Support Cases

Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world ending, changing the priority to "high" will push it up th...
by Khoros Oracle Khoros Oracle in Support Information latest reply 5m ago
2
4
JennC

Khoros Communities and Khoros Care Cookies Datasheet

Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard cookies set by Khoros Communities and how to reject or delete those c...
by Retired Community Manager JennC Retired Community Manager in Policies and Guidelines latest reply an hour ago
6
10
JeffS

Using the Khoros Community Case Portal

This article refers to Khoros’s own implementation of the Case Portal within the Khoros Atlas Community. To access the Atlas Case Portal Register for Khoros Atlas using the email address you log into the Khoros Platform with, and follow the email ver...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 08-13-2019
4
1
TreyW

Khoros Maintenance Windows

Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply 08-07-2019
13
6
JeffS

Community IP Address

Question What is my community IP address? Will it always remain the same or is there a range it will stay in? Can I create a DNS entry to point our community to the IP address? Answer The IP address of your community can be found by pinging the addre...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 06-28-2019
3
2
Load More