Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necess...
Khoros is committed to providing ongoing coverage regardless of natural disaster or crisis (regional or global). Our customers need to be able to work with our team regardless of t...
Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard...
When you submit a case to Khoros, we do our utmost to ensure that your case is taken care of. As an organization that is focused on customer satisfaction and success, our normal ca...
What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing...
