Khoros Community

Information about your Lithium Support team policies and procedures.
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TreyW
Hours of Operation Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2019 Americas New Year’s Day January 1 President’s Day February 18 Memorial Day May 27 Independence Day July...
by Khoros Staff TreyW Khoros Staff in Support Information latest reply ‎October 24, 2018 11:03 PM
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JennC
Cookies are small data files stored in web browsers to track usage and enable useful services and features on Lithium Communities. This document provides information on the standard cookies set by Lithium Communities and how to reject or delete those...
by Retired Community Manager JennC Retired Community Manager in Policies and Guidelines latest reply ‎October 02, 2018 9:16 AM
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NoraG
Question What is Lithium's Bug Process? Answer Lithium handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the triage and troubleshooting process, Lithium may identify a particular iss...
by Khoros Staff NoraG Khoros Staff in Support Information posted on ‎September 10, 2018 11:33 AM
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AndrisG
Lithium processes and stores its U.S., Canadian, and Asia/Pacific customers’ data primarily in the United States, and its European/ Middle Easter customers’ data primarily in the EU/ EEA, with some exceptions noted below. Customer Region Lithium Appl...
by Community Administrator Community Administrator Community Administrator in Policies and Guidelines posted on ‎August 16, 2018 11:56 PM
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EddieMc
On May 25, 2018, the General Data Protection Regulation (GDPR) will go into effect. GDPR is a set of new data privacy laws across Europe that are designed to protect EU citizens’ data privacy and reshape the way organizations approach data privacy. W...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Policies and Guidelines latest reply ‎May 04, 2018 2:55 AM
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