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Find general information and information about Khoros Support team policies and procedures here.
24 posts
Still have questions? Contact Khoros Customer Support and see product status updates here.
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JennC
Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard...
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NutanS
We'd like to give you a quick glimpse into what happens behind the scenes of a bug triage and fix journey, so you have a better understanding of why Khoros can't always provide sol...
  • TKB
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KrisS
Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necess...
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PhilippeM
Khoros is committed to providing ongoing coverage regardless of natural disaster or crisis (regional or global). Our customers need to be able to work with our team regardless of t...
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JamilaR
Some Atlas users are reporting not receiving verification or notification emails from Atlas. We are actively working to resolve this issue and will post here when it has been resol...
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