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Find general information and information about Khoros Support team policies and procedures here.
21 posts
Still have questions? Contact Khoros Customer Support and see product status updates here.
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KrisS
Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necess...
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JennC
Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard...
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LithiumPrivacy
DATA LOCATION & SUBPROCESSOR GUIDE Khoros uses subprocessors in its applications to help it perform certain services. Suprocessors are third-party entities with whom Khoros contrac...
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KrisS
What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing...
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PhilippeM
We've updated the status page to provide more specific and targeted information regarding the topics that you care about. This allows us to also be more proactive in order to provi...
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