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Support Information
Information about your Khoros Support team policies and procedures.
21 posts
Support Information
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Still have questions? Contact Khoros Customer Support and see product status updates here.
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JeffS

Using the Khoros Community Case Portal

Contents Access the Case Portal Create a new case Managing cases Case status definitions View Support, Upgrade, and Contact Info This article pertains to the Lithium Community's own implementation of the Case Portal feature, not the general implement...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply a week ago
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TreyW

Khoros Maintenance Windows

Question When are Khoros's Maintenance Windows? Answer In order to continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be perfor...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply 2 weeks ago
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JeffS

Community IP Address

Question What is my community IP address? Will it always remain the same or is there a range it will stay in? Can I create a DNS entry to point our community to the IP address? Answer The IP address of your community can be found by pinging the addre...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 06-28-2019
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StevenT

How do I close a support case that's been resolved?

When you have an open support case, you will be able to see a new button on the case details page with the option to Close case. Once you are happy that your support case has been resolved you can click on the button, which will trigger a popup box c...
by Khoros Staff StevenT Khoros Staff in Support Information latest reply 06-11-2019
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TreyW

Khoros Support Hours & Observed Holidays

Hours of Operation Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2019 Americas New Year’s Day January 1 President’s Day February 18 Memorial Day May 27 Independence Day July...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply 10-25-2018
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