Support Center - Atlas

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	Comprehensive Outage Information What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing or using the application for its primary purpose. Community - Severit... by KrisS Khoros Oracle in Support Information latest reply 2 weeks ago	9	3
	Khoros Cookies Datasheet (Communities, Care, and Marketing) Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard cookies set by Khoros Communities and how to reject or delete those c... by JennC Retired Community Manager in Policies and Guidelines latest reply a month ago	6	11
	Khoros Maintenance Windows Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu... by TreyW Khoros Alumni (Retired) in Support Information latest reply 01-15-2020	14	7
	Users not receiving Atlas emails Some Atlas users are reporting not receiving verification or notification emails from Atlas. We are actively working to resolve this issue and will post here when it has been resolved. In the meantime, if you registered for Atlas and did not receive ... by JamilaR Community Manager in Support Information latest reply 01-10-2020	2	1
	Escalating Support Cases Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world ending, changing the priority to "high" will push it up th... by KrisS Khoros Oracle in Support Information latest reply 12-20-2019	2	9

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