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Information about your Khoros Support team policies and procedures.
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Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world ending, changing the priority to "high" will push it up th...
by Khoros Oracle Khoros Oracle in Support Information latest reply Tuesday
On May 25, 2018, the General Data Protection Regulation (GDPR) went into effect. GDPR is a set of data privacy laws across Europe that are designed to protect EU citizens’ data privacy and reshape the way organizations approach data privacy. On Janua...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Policies and Guidelines latest reply 2 weeks ago
Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard cookies set by Khoros Communities and how to reject or delete those c...
by Retired Community Manager JennC Retired Community Manager in Policies and Guidelines latest reply 4 weeks ago
This article refers to Khoros’s own implementation of the Case Portal within the Khoros Atlas Community. To access the Atlas Case Portal Register for Khoros Atlas using the email address you log into the Khoros Platform with, and follow the email ver...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 08-13-2019
Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply 08-07-2019