Support Center - Atlas

Support Information

Find general information and information about Khoros Support team policies and procedures here.

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	Khoros Support Contingency Plan Khoros is committed to providing ongoing coverage regardless of natural disaster or crisis (regional or global). Our customers need to be able to work with our team regardless of the situation or region. Therefore, our support organization is prepare... by PhilippeM Khoros Staff in Support Information latest reply 3 weeks ago	15	3
	Users not receiving Atlas emails Some Atlas users are reporting not receiving verification or notification emails from Atlas. We are actively working to resolve this issue and will post here when it has been resolved. In the meantime, if you registered for Atlas and did not receive ... by JamilaR Community Manager in Support Information latest reply 02-28-2020	2	3
	Comprehensive Outage Information What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing or using the application for its primary purpose. Community - Severit... by KrisS Khoros Oracle in Support Information latest reply 02-11-2020	9	3
	Khoros Cookies Datasheet (Communities, Care, and Marketing) Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard cookies set by Khoros Communities and how to reject or delete those c... by JennC Retired Community Manager in Policies and Guidelines latest reply 01-30-2020	6	11
	Khoros Maintenance Windows Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu... by TreyW Khoros Alumni (Retired) in Support Information latest reply 01-15-2020	14	7