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Support Information
Information about your Lithium Support team policies and procedures.
20 posts
Support Information
Contact Khoros Support
Still have questions? Contact Khoros Customer Support and see product status updates here.
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TreyW

Khoros Support Hours & Observed Holidays

Hours of Operation Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays) Observed Holidays for 2019 Americas New Year’s Day January 1 President’s Day February 18 Memorial Day May 27 Independence Day July...
by Khoros Staff TreyW Khoros Staff in Support Information latest reply 10-24-2018
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JennC

Khoros Communities and Khoros Care Cookies Datasheet

Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard cookies set by Khoros Communities and how to reject or delete those c...
by Retired Community Manager JennC Retired Community Manager in Policies and Guidelines latest reply 10-02-2018
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NoraG

What is Lithium's Bug Process?

Question What is Lithium's Bug Process? Answer Lithium handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the triage and troubleshooting process, Lithium may identify a particular iss...
by Khoros Staff NoraG Khoros Staff in Support Information posted on 09-10-2018
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AndrisG

Lithium Data Location and Subprocessor Guide

Lithium processes and stores its U.S., Canadian, and Asia/Pacific customers’ data primarily in the United States, and its European/ Middle Easter customers’ data primarily in the EU/ EEA, with some exceptions noted below. Customer Region Lithium Appl...
by Community Administrator Community Administrator Community Administrator in Policies and Guidelines posted on 08-16-2018
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EddieMc

GDPR Compliance

On May 25, 2018, the General Data Protection Regulation (GDPR) will go into effect. GDPR is a set of new data privacy laws across Europe that are designed to protect EU citizens’ data privacy and reshape the way organizations approach data privacy. W...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Policies and Guidelines latest reply 05-04-2018
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