Khoros Atlas Logo

Find general information and information about Khoros Support team policies and procedures here.
23 posts
Still have questions? Contact Khoros Customer Support and see product status updates here.
Category Activity
Create New Post
Khoros is committed to providing ongoing coverage regardless of natural disaster or crisis (regional or global). Our customers need to be able to work with our team regardless of the situation or region. Therefore, our support organization is prepare...
by Khoros Staff PhilippeM Khoros Staff in Support Information latest reply 3 weeks ago
Some Atlas users are reporting not receiving verification or notification emails from Atlas. We are actively working to resolve this issue and will post here when it has been resolved. In the meantime, if you registered for Atlas and did not receive ...
by Community Manager Community Manager Community Manager in Support Information latest reply 02-28-2020
What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing or using the application for its primary purpose. Community - Severit...
by Khoros Oracle Khoros Oracle in Support Information latest reply 02-11-2020
Cookies are small data files stored in web browsers to track usage and enable useful services and features on Khoros Communities. This document provides information on the standard cookies set by Khoros Communities and how to reject or delete those c...
by Retired Community Manager JennC Retired Community Manager in Policies and Guidelines latest reply 01-30-2020
Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply 01-15-2020