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Find general information and information about Khoros Support team policies and procedures here.
23 posts
Still have questions? Contact Khoros Customer Support and see product status updates here.
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LithiumPrivacy
Data Location & Subprocessor Guide Khoros has offices in the USA, the EU, the UK, India and Australia. These offices may have access to customer personal data for support and engin...
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NoraG
Question What is Khoros's Bug Process? Answer Khoros handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the triag...
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TreyW
Question How many users are we entitled to get access to the Cases area? Answer Standard customers are allotted 5 case portal seats. Premium support customers are allotted 10 case ...
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KrisS
Dear Customer, You're looking to create a case because you've encountered a technical issue, would like a request to be completed, or have some other information you would like to ...
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KrisS
Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necess...
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