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Support Information
Find general information and information about Khoros Support team policies and procedures here.
22 posts
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TreyW

Khoros Maintenance Windows

Question When are Khoros's Maintenance Windows? Answer To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product. Examples of maintenance that may be performed inclu...
by Khoros Alumni (Retired) TreyW Khoros Alumni (Retired) Khoros Alumni (Retired) in Support Information latest reply Wednesday
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JamilaR

Users not receiving Atlas emails

Some Atlas users are reporting not receiving verification or notification emails from Atlas. We are actively working to resolve this issue and will post here when it has been resolved. In the meantime, if you registered for Atlas and did not receive ...
by Community Manager Community Manager Community Manager in Support Information latest reply a week ago
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KrisS

Escalating Support Cases

Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world ending, changing the priority to "high" will push it up th...
by Khoros Oracle Khoros Oracle in Support Information latest reply a month ago
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JeffS

Using the Khoros Community Case Portal

This article refers to Khoros’s own implementation of the Case Portal within the Khoros Atlas Community. To access the Atlas Case Portal Register for Khoros Atlas using the email address you log into the Khoros Platform with, and follow the email ver...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Support Information latest reply 12-12-2019
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EddieMc

GDPR and CCPA Compliance

On May 25, 2018, the General Data Protection Regulation (GDPR) went into effect. GDPR is a set of data privacy laws across Europe that are designed to protect EU citizens’ data privacy and reshape the way organizations approach data privacy. On Janua...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) in Policies and Guidelines latest reply 11-22-2019
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