2025 Khoros Holiday Production Freeze Schedule
To ensure we provide the best service possible and to minimize the risk of service disruptions during periods of high customer activity, Khoros implements annual freezes across all Khoros-managed production environments. These windows align with internal company holidays to ensure consistent coverage and reduce risk. These company-wide freezes apply to all Khoros products and internal applications. During these periods, no production-level changes—such as infrastructure updates, plugin deployments, new launches, software releases, or upgrades—will be approved or executed. 2025 Freeze Schedule Spring Holidays Friday 4/18/2025 12:01 am PT - Monday 4/21/2025 11:59 pm PT Juneteenth Wednesday 6/18/2025 12:01 am PT - Thursday 6/19/2025 11:59 pm PT Thanksgiving Monday 11/24/2025 12:01 am PT – Monday 12/1/2025 11:59 pm PT Winter Holidays Monday 12/15/2025 12:01 am PT – Friday 1/2/2026 11:59 pm PT Outages and Severity 1 Issues This does not impact our ability to manage outages or other severity 1 level issues. To receive severity 1 support at any time, email outage@khoros.com. When contacting us, please include the nature of the service outage or security risk, a link to the impacted environment, and your contact information.About Aurora Notifications
When you receive an in-app notification, a dot appears over the Notifications bell icon in the header anywhere in the community. Click this icon to see a list of your notifications. You receive notifications for a variety of reasons around the community: New activity on content you follow (including Category, Board, Content, and Tag follows) Activity and updates on your content: Likes Solutions Mentions (Members and Content) Ranks Badges Related topics: Manage Follow and Notifications preferences for your account About Email NotificationsAbout Aurora Email Notifications
As a community member, you receive email notifications for different types of activity across the community. To manage your email notification preferences, see Manage Follow and Notification preferences for your account. Email notification triggers Email notifications may be sent in a variety of situations. Some may require action while others may be purely informational. Below are descriptions of the notifications you may receive. More email notification types will be available in future releases. Community member notifications Content Workflow notifications Admin-only notifications Community member notifications Notification Description New Accepted Solution A post is marked as a solution on a topic a community member is following Accepted Solution Reminder Reminder to check answers on content and to mark applicable posts as solutions Answer Accepted as Solution A post is marked as a solution on a topic a community member created New Follow (Digest) Daily or weekly digest that provides updates from the community member’s followed content New Follow (Immediate) Immediate notification that provides updates based on the community member’s email notification settings Group Email Invitation Member or non-member is invited via email to join a Group Group Join Request Group owner is notified that someone has requested to join their closed Group Group Membership Accepted Community member is notified that they have been accepted into a Group Group Membership Denied Person is notified of being rejected entry into a Group. Group owners can add an optional description explaining the reason the person was rejected. Group Private Message Invitation Community member is invited to join a Group. They receive a private message invitation to join and an email notification for the new private message. New Private Message Community member receives a new private message in their Inbox Private Message Sent Admin is notified when a broadcast private message is delivered Private Community Invitation Person is invited to join the community by email and receives instructions on how to register via email New Like Community member receives a like on their content New Content Mention Community member’s content is mentioned by another user Member Mention Community member is mentioned by username by another person Email Address Change Confirmation Community member attempts to change their email address (non-SSO authentication) Forgot Password Community member begins the Forgot Password flow Confirm Registration When registered, community member confirms their email address in this notification to complete the registration process (non-SSO authentication) Email Verification Required to Publish Content Community member attempts to publish content when their email address is not verified Email Address Verification Community member requests the verification email to be resent Rank Change Community member achieves a new rank Event Email Invitation Member or non-member has been invited to an event Event Private Message Invitation Member or non-member is invited to an event. They receive a private message invitation and an email notification for the new private message. New Badge Community member is granted a new badge Content Workflow notifications Notification Description Edited Saved Draft Someone edited a saved draft in a place you follow. Submitted for Review Someone submitted a draft for review in a place you follow. Submitted for Publication Someone submitted a draft for publication in a place you follow. Recalled Draft Someone recalled a draft for publication in a place you follow. Schedule for Publication Someone scheduled a draft for publication in a place you follow. Return to Author Someone returned a draft to its author in a place you follow. Return for Review Someone returned a draft for review in a place you follow. Admin-only notifications Notification Description Abuse Report Notification Admin or moderator receives a report of abusive content, private messages, or member profiles. Related topics: About NotificationsAbout Following in Aurora
Following places, content, groups, comments, replies, and tags enables you to receive updates regarding those areas or features. For more information about how these types of follows function, review the sections below. Note: If you are the author of a particular discussion, blog post, article, idea, or event, you will automatically receive updates for that content. Additionally, if you comment on a particular piece of content, you will automatically receive updates for that content. When you receive a notification, a dot appears over the Notifications bell icon in the header anywhere in the community. Click this icon to see a list of your notifications. See About Notifications. You can also choose to receive email notifications. See About Email Notifications. Follow Places and Content Follow Boards and Content To follow a board (forum, knowledge base, blog, ideas, or events) or a specific discussion, blog post, article, idea, or event, go to that page and click Follow (bell icon) at the top right of your screen. A confirmation message is displayed. Follow a Category Go to the category you want to follow and click Follow (bell icon). On the Follow window, select one of the following: All Boards in this Category These Boards in this Category If you selected These Boards in this Category, you can select specific boards to follow. Note: If you selected All Boards in this Category, you are subscribed to any boards that are added to the category later. Click Follow. A confirmation message is displayed. Follow a Group To follow a group, go to that page and click Follow (bell icon) at the top right of your screen. A confirmation message is displayed. Follow a Comment or Reply To follow a comment or reply on an article, open the Options menu and then click Follow Comment or Follow Reply, respectively. A confirmation message is displayed. Follow a Tag Following tags enables you to follow specific keywords around the community or a particular board. Any time a piece of content is tagged with a tag you follow, you receive a notification. For example, maybe you want to follow all content tagged with “concerts.” Any time someone creates content and tags it with the “concerts” tag, based on your settings, you receive a notification regarding this content in the community or board. You can follow tags at both the community level and at lower levels based on the scope of the tag page you’re on. To follow a tag: On a piece of content with a tag you want to follow, click the tag. On that tag’s page, click Follow (bell icon). Note: Use the breadcrumbs to scope to the desired area by clicking its linked name before you click Follow. On the Follow window, select between Follow in this Board and Follow across the Community. Click Follow. A confirmation message is displayed. Unfollowing After you’ve chosen to follow boards, content, or categories, you can manage the items you follow in a number of ways: Manage Follow and Notification preferences for your account Unfollow Places and Content Unfollow a Comment or Reply Unfollow a Tag Unfollow Places and Content On the page for any category, group, board, or piece of content, click Unfollow (the icon is now a bell with a checkmark on it to indicate that you’re already following that place or content). For categories, you must either select to Unfollow the entire category or deselect checkboxes below These Boards in this Category to unfollow specific boards in that category. For groups, boards, and content, you do not need to perform additional actions to unfollow. In both cases, a confirmation message is displayed. Unfollow a Comment or Reply To unfollow a comment or reply on an article, open the Options menu and then click Unfollow Comment or Unfollow Reply, respectively. A confirmation message is displayed. Unfollow a Tag On the page for any tag you’re following, click Unfollow (the icon is a bell with a checkmark on it to indicate that you’re following that tag). If you want to unfollow the tag across the entire community, click the highest level link (e.g., “Tag: concerts”) after the community name in the breadcrumbs before unfollowing—otherwise, it will be scoped to a specific place. Once you’ve unfollowed, a confirmation message is displayed. Related topics: Manage Follow and Notification preferences for your account Configure Follow settings for the communityAurora: Send a broadcast message
If you have the Send broadcast private messages permission (see Permission descriptions), you can send a broadcast message. These messages are delivered as announcements, and those who receive one cannot see the rest of the recipient list (this is in contrast to multi-user private messages, in which the recipient list can be seen by all those who received it). Broadcast messages have a limit of 10,000 recipients. Refer to About the Inbox for more information about the Inbox. To send a broadcast message: Sign in to the community and click Inbox (envelope icon). In the left panel, click Create (pencil icon). On the Create New Message window, turn on the Send as a Broadcast Message option. In the To field, enter the username of the people to whom you want to send a message. When you start typing a name, search results related to that name display so that you can select the correct person from the list. In the Subject field, enter a subject for your message. Note: “Announcement” is appended to the beginning of all broadcast message subjects. In the content editor, enter your message. See About the Content Editor for more information. Click Send Message. You can view the sent messages in your Sent folder by clicking Inbox in the left panel and selecting Sent. To send a follow-up message from here, enter another response in the Reply… field. When someone receives a broadcast message, “Announcement” always precedes the subject given to the message. Additionally, a microphone icon displays at the bottom right of the sender’s avatar.Aurora: Comments and replies to posts
Replies and comments spark excitement and lead to more engagement on content because they can transform a static piece of content into an interactive conversation with peers and other experts.. Threaded comments and replies help visualise the hierarchy of different conversations that can splinter off from the main topic. This article covers: An example of commenting on topics Managing Comments Receive notifications Conversation display formats Sorting the order of conversations Members can engage with published posts by giving Likes and commenting on them. Let's take an example of commenting on a knowledge base article. Comments on blogs, events and ideas, and replies on forums follow the same process. 8 STEPS 1. Scroll down on the article you want to comment on 2. Click Comment 3. Or scroll down and directly comment on the comment box available. 4. Type a comment 5. Click Reply 6. Your comment is posted. 7. You can also comment on another comment. 8. That's it. You're done. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2051688/comment-on-articles-and-posts You can view all the comments based on its recency and likes received. You can also reply to comments in a threaded fashion and give Likes Managing Comments Community is a place where a lot of conversations pour in from different sources. It becomes necessary to keep the community clean, maintain relevance of topics being discussed, and have a healthy engagement. There are several options with which you can manage comments or replies to forum discussions, Blogs posts, and KB articles. The availability of these options are based on member permissions. Note: By default, members who comment or reply on a piece of content (Forum discussion, blog post, idea, or KB article) will automatically follow that piece of content. Members must have Manage comments on any post and Manage comments on own post permissions to edit and delete comments or replies to the post. As an Admin or moderator you can use these options to: Edit comments: Members who posted the reply or with elevated permissions (Admins and Moderators) can edit the reply or comment. Move comments: Members with elevated permissions can move a reply or comment to the new location or start a new discussion from the reply or comment. Copy Link: Any member can copy the link of the reply. When you open the link in new tab, the page focuses on the respective reply of the post: Click View Full Discussion to view all the replies to the post. Follow: Members can follow replies and comments to get notified of the updates. Learn more about following comment or reply. Delete: Members with elevated permissions (Admins and moderators) can delete a comment or reply to the post. When you delete a reply, all its threaded replies are deleted along with the main reply. Reject: Members with elevated permission can reject content. If you mark a post as spam and change your mind later, you can recover the message. Block or allow Replies and Comments: Authors of the post or members with elevated permissions (Admins and moderators) can block and unblock new replies or comments to the post. As a member, apart form copying link and following content you can also Report an inappropriate content. Notification Options for Message and Reply Actions To comply with DSA requirements, we've added a feature that notifies members when their replies or comments are edited, moved, or deleted by members with appropriate permissions. Additionally, all members who have replied to the post will receive these notifications. Below is an example of the confirmation message you receive when you try to delete a comment on an article. Conversation display format To tailor community conversation view to better suit your community’s needs, admins can opt to display replies and comments in either linear or threaded manner. To set this display format: Open the Account Menu. Go to Settings > Features > Content Features > Replies and Comments. From the Display format drop-down menu select the preferred display option. The Display format set by the admin order does not override a member's individual preferences. For example, if a member has chosen to view replies and comments in Threaded order but the admin has set the default to Linear, the member sees them displayed according to their personal preference of Threaded. If members choose the Community Default option, the admin's settings apply across all boards for those members. Replies and Comments sort order Admins can customize the sort order for replies and comments at both the community and board levels, offering additional control over how discussions are organized and displayed to members. To set the sort order: Open the Account Menu. Go to Settings > Features > Content Features > Replies and Comments. From the Default sort order drop-down menu, select your preferred sorting method to organize all replies and comments across your community. The default sort order does not override a member's individual preferences. For example, if a member has chosen to view replies and comments in Oldest to Newest order but the admin has set the default to Most Liked, the member sees them displayed according to their personal preference of oldest to newest. If members choose the Community Default option, the admin's settings apply across all boards for those members. Also, members can change the order from the community post page containing comments or replies. Changes to the sort order on the post page are saved in member’s preferences. Note: By default, the admin setting is set to order by Most Liked, and for members, it is set to Community Default.Support Notifications
Khoros Support tracks a notification list to always keep you and your team up to date on news about our product as well as specifics for your particular environment. These notification lists are used for: Khoros Communities and/or Care upgrade notifications Maintenance that falls outside of the standard maintenance windows Miscellaneous product updates For notifications of any system-wide availability updates, potential issues with critical third party services (such as Facebook or Twitter) that we learn about, or any other mass outage of our platform, please subscribe directly to status.khoros.com via email or SMS. If you purchased the Gold or Platinum support package and have access to the Case Portal. Please contact Support any time to update either notification list and ensure members of your team/organization are notified of important updates!About the Aurora Inbox
The Aurora Community Inbox is where you manage all your community private messages. As a community member, you can send private messages to other members (individuals or multiple people). With admin permissions, you can also send a broadcast message as an announcement to members of that community. Messages you receive appear in your inbox, where you can read, reply, or delete them. Where applicable, you can also see the other recipients of messages. Common inbox tasks include: Send a message Read and reply to a message Managing your inbox Search for a message Send a message Members of the community with verified email addresses can send messages. As a community member, you can send a message to a single person or to multiple people (the maximum number of recipients is determined by an administrator). If you have admin privileges, you can also send broadcast messages as announcements to the community. See Send a broadcast message. To send a message: Sign in to the community and click Inbox (envelope icon). In the left panel, click Create (pencil icon). On the Create New Message window, in the To field, enter the username of the person to whom you want to send a message. When you start typing a name, search results related to that name display so that you can select the correct person from the list. In the Subject field, enter a subject for your message. In the content editor, enter your message. See About the Content Editor for more information. Click Send Message. You can view the sent messages in your Sent folder by clicking Inbox in the left panel and selecting Sent. To send a follow-up message from here, enter another response in the Reply… field. Read and reply to a message Sign in to the community and click Inbox (envelope icon). When you’ve received at least one message, the icon is overlaid with a bubble that displays the number of unread messages. In the left panel, click the message you want to read and/or reply to. To send a reply, enter your message in the Reply… field. Click Reply. You can read your response within the thread, or you can view it in the Sent folder. Managing your inbox There are several management actions you can take in the inbox. Delete a message Filtering your inbox Delete a message You can delete received or sent messages in the community. Sign in to the community and click Inbox (envelope icon). In the left panel, click the message you want to delete. Open the Options menu and click Delete. Filtering your inbox You can filter your inbox in a couple ways by clicking Settings (gear icon) in the left panel: Show All Show Unread Only You can also use mark all your messages as read. Search for a message You can search for specific sent or received messages. Sign in to the community and click Inbox (envelope icon). In the Search field, enter text from a message you want to find. When results display with your search term(s) highlighted, click the message to view it.Aurora: Configure private message settings and permissions for the community (admin)
The Inbox has several associated permissions and settings that administrators can configure. Configure Inbox settings Go to Settings > Features > Inbox > Private Messages. Configure the following settings: Private Messages: Turn on this option to enable community members to send each other private messages. Private Message Email Notifications: Turn on this option to send email notifications to community members when they receive a private message. Maximum number of members who can be included in a multi-user private message: Select the number of community members that can be included in one private message; this can be between 3 and 50. As noted on the page, this does not apply to broadcast messages, which have a limit of 10,000 recipients. Require verification challenge when sending private messages: Turn on this option to require reCAPTCHA to determine whether a member is a bot. Manage Inbox permissions Note: To manage these permissions for a particular role, go to the Community Roles page at the desired community level and edit the permissions of the individual roles. Go to the Roles and Permissions page for the community. Beside Community Permissions Defaults, click Edit. In the left column, click Inbox. In the Inbox section, beside the individual Inbox permissions, select Grant or Deny as required. Unless you have specified different permissions for certain roles or at different community levels, this selection affects all members of the community. Related topics: About the Inbox Permission descriptionsAurora: Configure Follow settings and permissions for the community
Following has several settings and a permission that administrators can configure. Configure Follow settings Go to Settings > Features > Inbox > Follows. Configure the following settings: Follow Content: Turn on this option to enable community members to follow content in the community. Members automatically follow content they participate in: Turn on this option if you want community members to automatically follow content they’ve participated in (commented on, liked, etc). Automatically follow group activity when joining a group: Turn on this option to enable members to receive notifications on all activity in groups they join instead of requiring them to do it manually. Members who previously joined a group before this option was enabled must follow group content individually to receive notifications. Manage Follow permissions Note: To manage these permissions for a particular role, go to the Community Roles page at the desired community level and edit the permissions of the individual roles. Go to the Roles and Permissions page for the community. Beside Community Permissions Defaults, click Edit. In the left column, click Inbox. In the Following section, beside the individual permissions, select Grant or Deny as required. Unless you have specified different permissions for certain roles or at different community levels, this selection affects all members of the community. Related topics: About Following
