PerBonomi
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Re: Khoros Communities 22.3 Release
JavidHit seems to be a common thing with developers (and definitely not only Khoros) to make choices for users. At some point someone asked or decided to have this feature, and not have the API surface items when the board is marked as don't show content. But look at how the API typically works now. If I use a rest call I get information that's available to the current user. If I use a restadmin call I get all the information, regardless of who the user is. So why not keep this behaviour for this feature now? Give users (us, your customers, in this case) a choice: Instead of "turning it off" completely and taking away the choice from those users who liked it just the way it is, add a simple constraint for use in the query, or something to that effect. SELECT * FROM messages WHERE board.id = '<board_id>' AND board.hide_items = true/false/either331Views3likes0CommentsRe: Khoros Communities 22.3 Release
AshaCwrote: API Updates We have updated the messages collection to honor the Hide messages in this board from List option for a particular board. If you have enabled this option for a particular board, the messages will not appear in the response of a LiQL query.See messages collection. Note: This change could impact any customizations created in partnership with our services team that leverage hidden fields, so you should review these areas. Is there any way to force them to show using restadmin? Feels like this went too far in the other direction now.353Views1like0CommentsRe: Weekend SLA - How do you manage?
Fairly straightforward for me. Set expectations for whoever finds these metrics relevant or important. Let me hire more people or adapt the SLAs to be realistic to the situation. Never count on Super Users to make up for metrics; they're human beings spending their free time helping you out, not a work force. (Just saying).19Views2likes0Comments[clickbait] I can't recommend Khoros anymore.
Firstly, I speak for myself, not Spotify. Long story short, we asked Khoros to provide us with some custom pages. Basically the forum topic and idea listings pages, without formatting, basic HTML layout, so that we could apply our own style, move elements around, etc. Product gets delivered, we're asked to do some basic testing. We don't get a checklist of things to test, we have to figure out what should work and what shouldn't. Fair enough. What we missed is that on the ideas page none of the filters work. Yes, we should have tested it, we missed it. On the other hand, it's such ingrained, basic functionality, it shouldn't be affected by just changing the layout. And we've been a customer for ten years. Anyway, we found the "bug" asked for it to be fixed and basically got told to get out. Start a new project with product services and pay up. Some may agree, some disagree, but in (only) my opinion that's not good service, not support, not customer relations. Khoros you do you, we have a marriage of convenience and you have many good folks working there, and I do love many things about your platform. But, next time I have a call with a prospective Khoros customer, I can't in good conscience give the thumbs up. That's not a threat, not a rant. It's been ten years, some good, some less so, and I'm tired. Okay maybe a little rant.1.6KViews17likes52CommentsAppreciation Days
Wikipedia saysCommunity Manager Appreciation Day takes place every 4th Monday of January. When I Google Moderator Appreciation Day I get different results, but if it's there, I couldn't find one day everyone has agreed to. And Super User Appreciation Day shows me the day for Sys Admins. My point: I am grateful every day to our team of moderators, who are the ones who really keep our community going, and usable. And our Stars, who keep coming back to help us out, and help so many of our users. Are there official days for these two groups of amazing human beings? And if not, where would be a good, visible, central, community-focused place to bring this up, get a vote going and make these official?48Views3likes4CommentsHow do I notify a user I moved their post without using PM
I'm working on some API calls that, at some point, require me to notify the user of an action. I can't use PM and I don't know if they're subscribed to anything. The UI move flow includes an option NOT to notify users, but the API call doesn't trigger any kind of notification(s). How do I let the user know I moved their post (using the API)?