About SheetalK

SheetalK · ‎03-05-2020

@Louiz_Q the new policy allows no messages after the 7-day window has passed. So, the survey timeframe will need to within the 7 days, otherwise the survey will fail to send. We have found that most customers generally have a shorter timeframe for closing a conversation (usually 24-48 hours) if the user hasn't responded to the last message from the agent. Does your current process have a long (> 7 days) wait before a conversation is closed?

SheetalK · ‎03-05-2020

@EricFe With the policy now in effect, you will indeed see an error message if the message is attempted to be sent outside (beyond) the 7-day window: We are working on improving the user experience around this, and as @AdamCo noted earlier, we will update the UI to provide the messaging pre-emptively (as is done with WhatsApp's 24-hour window), instead of a post-action error.

SheetalK · ‎03-04-2020

@cherry_teja80 You have probably also received a response from our Support team for the question you sent to them, but just to ensure you have the information - you can reach our Sales team and request a demo for the product and get additional questions specific to your needs addressed.

SheetalK · ‎02-28-2020

@cherry_teja80 WhatsApp integration is supported as part of our Care platform. Within that platform, we provide access to all content, both within the console for an agent as well as ability to extract the content via reporting. There are various integration options for external connectivity to other platforms. We recommend you contact your account team for more details about the platform overall, as well as specific integration capabilities.

SheetalK · ‎01-15-2020

@testbydhakalana Our Security team at security@khoros.com is the right contact point -- please send them the details on the vulnerability, and any other questions that you have.

Re: Facebook Messenger: 24 Hour Response Policy Change

Re: Facebook Messenger: 24 Hour Response Policy Change

Re: Whatsap Khoros Messaging Product data extraction / Integration

Re: Whatsap Khoros Messaging Product data extraction / Integration

Re: How to report a security vulnerability to Khoros?