SheetalK
Khoros Alumni (Retired)
Joined 13 years ago
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Re: Khoros Care v25.04.1 Release Notes
qweencass thanks for reaching out. I have check on our internal tracking ticket, and I see an update from today where Support was able to get on a call to further troubleshoot this issue. From the notes, it appears that the issue was identified as a security check (some type of popup) that was in place from your IT team, and the users had to explicitly allow external website access, which was the root cause. Once the users has provided the necessary permissions, it was confirmed that the images were loading and viewable for the affected agents. Please check with your team and let us know if there are any other concerns, and our Support team will be able to help further to ensure continued use of the platform.52Views2likes0CommentsRe: Khoros Care v25.04.1 Release Notes
hl_wang thanks for checking in for the issue you are facing. We have had a few other customer report the same issue that you are encountering with images. The issue is in the current sprint (development cycle) and is being investigated by our engineering team to identify and fix the root cause, so we expect to have an update on this soon. Support will be able to provide information to you once the internal tracking ticket has additional details and a resolution. We appreciate your patience, thank you!47Views2likes0CommentsRe: Khoros Care v24.12.1 Release Notes
LoriCastillo thanks for checking on this. You are correct that it is not a team setting, and as such, the approval settings shouldn't be applicable. Since you are consistently not seeing that option across all agents, and it was previous working as expected, there is a possibility of some issue that will need to be chased down. We are already looking internally as a quick validation check, but in the meantime, please file a case with Khoros Support for tracking and let them know that we had this discussion here so it can be tied to the same work effort.36Views3likes1CommentRe: Request to create new APIs
syu Khoros Care has several APIs related to automation and content management, but we do not currently have any user management APIs. Some of our customers use SSO authentication flow for user access (which includes creating and disabling user access), so I would recommend looking into that if it solves your need. Beyond that, please connect with your account team to file enhancement requests for future roadmap consideration.79Views1like0CommentsRe: Khoros Care API to add users or update user roles
kevinmujuru77 appreciate the clarification. Unfortunately, we do not provide any user management APis at this time. The recommended approach, especially if you are integrating with WFM tool, is to consider setting up SSO which will then allow you to do the user management, including ensuring that accounts are properly disabled if a user is no longer authorized for access.28Views1like0CommentsRe: Khoros Care API to add users or update user roles
kevinmujuru77 Currently, we do not have a public API for adding (or updating) users. Our SAML-based SSO authentication flow is designed to create and update users based on information from the IdP as part of the login process. Can you provide some more context into your use case for creating and updating users via API?44Views1like0CommentsRe: Transition Existing Surveys on X (formerly Twitter) before June 24
andreamontanaro in addition to SebastianR's note, I recommend you also create a support case, providing information on the specific conversation where you are observing that error so that the Support team can start troubleshooting and gathering any additional information that may be necessary to help resolve the issue.46Views0likes0CommentsUpcoming Deprecation of Facebook Data Field
Meta/Facebook is removing a limited-use business token field from the Facebook APIs. Khoros is adapting to the change as required, with some possible impact to Facebook authors (users) can be identified and mapped across Facebook Pages in the Khoros platform.332Views4likes1Comment