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SheetalK
Friday
  • 864 Posts
  • 31 Kudos Given
  • 160 Solutions
  • 692 Kudos Received
Member profile

Re: How to report a security vulnerability to Khoros?

SheetalK
Khoros Oracle
Khoros Oracle
Wednesday
Wednesday
@testbydhakalana Our Security team at security@khoros.com is the right contact point -- please send them the details on the vulnerability, and any other questions that you have.   ... View more

Re: Name Changes for Khoros Solutions, Products, and Features

SheetalK
Khoros Oracle
Khoros Oracle
‎12-09-2019 09:43 PM
‎12-09-2019 09:43 PM
Hi @AllisonLeahy - Khoros Care mobile app has now been updated in both app stores. It is findable under both "Khoros" and "Lithium" when searching.   ... View more

Re: Update on Khoros Rebranding and Agent UI Refresh

SheetalK
Khoros Oracle
Khoros Oracle
‎09-24-2019 06:44 PM
‎09-24-2019 06:44 PM
Another update on the rebranding effort and agent view -  in the September release that will be deployed this week, we. have made some changes to address the UX feedback from this thread as well as separate external communication from customers. As detailed in the September 2019 Release Notes, we have made the following updates: Darkened background for the Author Profile panel (right-hand side), as well as the Available/Assigned queues panel (left-hand side) Changed light purple background for agent responses into a darker (and cooler) blue for easier visual distinction from author messages Changed brighter purple to less-bright blue for various text, icons and tab selection indicators More space between Available and Assigned queues along with a darker separator for better visual distinction between the queues You can also check out a side-by-side comparison with a movable slider to see the current and new UX together. The updates were designed to improve the contrast and reduce the "brightness" on the agent view from the lighter background that was previously across most of the page. As always, we look forward to your feedback as we continue to iterate on this. ... View more

Re: Google play review data

SheetalK
Khoros Oracle
Khoros Oracle
‎08-16-2019 03:17 PM
‎08-16-2019 03:17 PM
@jsquire Google Play Store is a first-class integration in Care (nee Response).  Along with review text, we bring in the rating (stars) as well as the app version as provided by Google, and for Android devices, we also get additional device information. All of this data is available along with the review text, and you are able to define custom tags and rules to automatically tag content per your needs. Beyond that, you can use our analytics (live widgets and reporting) to get access to all the data along with derived metrics just like with other channels.   I recommend you reach out to your CSM or account rep to get additional details around the integration, and they can also help you with the next steps on how you can enable and integrate the Google Play Store for your app(s).   ... View more

Re: Update on Khoros Rebranding and Agent UI Refresh

SheetalK
Khoros Oracle
Khoros Oracle
‎08-05-2019 09:55 PM
‎08-05-2019 09:55 PM
@sandy56006 we have fixed a couple of rendering issues (related to internal notes and button on supervisor page) that will be out this week. Our UX team has gathered the feedback so far, and is coordinating with a few more customers in order to make an informed decision and prioritize changes we need to make. Part of that investigation is also to determine any changes around the brightness effect. As we finalize some decisions on what changes we plan to make, I will provide updates here along with any specific timelines. ... View more