About SheetalK

SheetalK

@StevenT, thanks for your help and good to know it's working as expected. @Kev_B if you run into issues in future, please file a Support ticket so we can have it investigated quickly.

SheetalK · ‎04-27-2018

@ajeetnath please contact your CSM or the account executive for documentation access and details around bot integration.

SheetalK · ‎05-11-2017

@Jochen The May 2017 release lets you create and manage Custom Profiles directly from Response. I have confirmed that your brand handle is already whitelisted by Twitter, so you should be able to start using this now. Let me know if you have any questions.

SheetalK · ‎03-30-2017

@helen_needham Both DM deep link and Customer Feedback (NPS/CSAT) surveys are available via Lithium Response. As @schwarzd noted, these features are specifically related to DM -- Customer Feedback surveys are always sent via DMs, while the DM deep link is a specialized link that is included in a public Tweet to make it easier for the user to transition into sending a DM to the brand as a one-click action. We have documentation on both DM deep links as well as Customer Feedback implementation in Response.

SheetalK · ‎03-17-2017

@Jochen While I don't know when Twitter might response, I am happy to follow up on the request through our partner contact at Twitter for this. It would be helpful if you can send me an email (sheetal.kakkad@lithium.com) with specifics on the request you sent to Twitter (I realize you don't have any confirmation number or email).

Re: Community PM's not importing to Response

Re: Integrate Lithium social customer service product with a bot

Re: Maintaining Human Experiences in a Bot Crazy World

Re: Twitter Launches Customer Support Prompt via DMs, Customer Feedback Tools

Re: Maintaining Human Experiences in a Bot Crazy World