DaveEv
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Joined 17 years ago
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Re: Khoros Customer Data Retention and Destruction Policy
Hi CarolineS - Apologies for the "false alarm"-- I see how my wording may have caused concern. My intention was to speak to the restoration of data as we go forward from the platform outage ~10 days back. I appreciate your raising this, as in retrospect I'm sure others had the same question. :-) DRe: Khoros Customer Data Retention and Destruction Policy
To clarify a couple of points: Data retention is not affected: all current retention policies remain in effect, as noted in the update; The change affects the content date ranges for content delivered "live" only: as you likely realize, we had a system-wide outage about two weeks ago that rendered ALL historical data innaccessible: we restored the prior 6 months within a few days (per our outage page notes to this effect) and are in the process now of restoring 2 years of live history for all customers: we expect this to be complete with the next week. So, in summary, data retention is not impacted; With the next week all customers will again have a full 2 years of live access to data for analysis, reporting, and engagement.Re: Khoros Care v25.05.2 Release Notes
Hi annalisadib - Re "Marking as Spam" in Care (Mange view, Moderation Column) this will both mark as spam and reject the post (moderation_status) in community. We do not have a system tag for spam, however we do have a system tag for rejected. We have a larger effort planned for spam management later this year.Re: Problems with creating a custom Analytics report
Hi CKummer - At present we do not support the extraction of the Care URL--only the native post permalink (to Community, Twitter, Facebook, etc.) But...which one are you asking for?The publis community link (permalink) or the conversation link internal to Care? Yo want your report subscribers to see the public (permalink) post, yes?
