ContributionsMost RecentMost LikesSolutionsRe: Khoros Customer Data Retention and Destruction Policy Hi CarolineS - Apologies for the "false alarm"-- I see how my wording may have caused concern. My intention was to speak to the restoration of data as we go forward from the platform outage ~10 days back. I appreciate your raising this, as in retrospect I'm sure others had the same question. :-) D Re: Khoros Customer Data Retention and Destruction Policy Hi #ionyema To request a community export, please connect with your CSM. :-) D Re: Khoros Customer Data Retention and Destruction Policy To clarify a couple of points: Data retention is not affected: all current retention policies remain in effect, as noted in the update; The change affects the content date ranges for content delivered "live" only: as you likely realize, we had a system-wide outage about two weeks ago that rendered ALL historical data innaccessible: we restored the prior 6 months within a few days (per our outage page notes to this effect) and are in the process now of restoring 2 years of live history for all customers: we expect this to be complete with the next week. So, in summary, data retention is not impacted; With the next week all customers will again have a full 2 years of live access to data for analysis, reporting, and engagement. Re: Khoros Care v25.05.2 Release Notes Hi annalisadib, Yes, this is an ACM (Accelerated Community Management) feature for Care+Community customers. Re: Khoros Care v25.05.2 Release Notes Hi annalisadib - Re "Marking as Spam" in Care (Mange view, Moderation Column) this will both mark as spam and reject the post (moderation_status) in community. We do not have a system tag for spam, however we do have a system tag for rejected. We have a larger effort planned for spam management later this year. Re: Khoros Care v25.03.2 Release Notes Hi Tobias- At present we do not offer an Analytics widget in Care that counts these: I did speak with our Analytics team and we agree that these would be useful. :-) Thanks so much for raising this, and wishing you a super day. D Re: Problems with creating a custom Analytics report Hi CKummer - At present we do not support the extraction of the Care URL--only the native post permalink (to Community, Twitter, Facebook, etc.) But...which one are you asking for?The publis community link (permalink) or the conversation link internal to Care? Yo want your report subscribers to see the public (permalink) post, yes? Re: Khoros Care v24.08.1 Release Notes Hi Alex-VFZ We have filed a bug for this--thank you! Khoros Community and Manage View: Crisis Scale Tips for simplifying community management and moderation with manage view. Re: Feasible? Link (within Topic) to jump to Care Conversation Akenefick Looking at this now: try network either "Lia" or "Lithium" -- should be one of those two. Let me know how this works-- very cool idea. Thx- D