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waldemarhelm

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Joined 12 years ago

132 Posts32 LikesLikes received1 Solution

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Re: Escalate a message with API
Manually. An e-mail is then sent from the Khoros platform to a mailbox. We are currently doing a UX redesign of our community and wanted to optimize this function as well. At the moment the user clicks on an "Escalate" button and is then forwarded to a page where he can enter the reason for the escalation and other information. Then the form is sent and the platform generates an email with this information and sends it. We would like to remove the forwarding to an extra page. When the button is clicked, the user should remain on the same page and a modal with the input fields should open (like in your screenshot).
3 years ago Place Developer Discussion
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Re: Escalate a message with API
StanGromer I mean to escalate a topic/message to another system, for example to Salesforce as described here: https://community.khoros.com/t5/Integrating-with-Salesforce/Escalate-community-messages-to-a-Salesforce-case/ta-p/143274 or E-Mail. We are not using Salesforce, we are using this feature to escalate a topic as an e-mail. And I would like to be able to use this feature with the API so that we can implement this feature in another context. Unfortunately this seems not be possible. Thank you SyedSa for confirmation. Although it is not the answer I hoped to receive.
3 years ago Place Developer Discussion
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Escalate a message with API
Hi, is it possible to escalate a message using the API? Regards, Waldemar
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3 years ago Place Developer Discussion
API
Rest API
REST API v2 & LiQL
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SyedSa
Khoros Alumni (Retired)
3 years ago
Hi waldemarhelm, I hope you are doing well !!!

Regarding your question, I would like to inform you that it is not possible to escalate a message using the API.

Please feel free to share this idea/suggestion on our platform ideas board.

If my response answered your question, please feel free to mark it as an accepted solution!

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Re: Custom Component Number of experts online
mcalcaterra Thank you. We will try this out.
3 years ago Place Developer Discussion
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Custom Component Number of experts online
Hi, I would like to add a custom component on the home page that shows the number of experts (defined by ranks or roles) who are currently online and their avatars. Is this feasible with the API, and if so, does anyone have a suggestion how? Best regards Waldemar
3 years ago Place Developer Discussion
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Custom Components "Most Kudos From" and "Most Kudos To"
Hi, I want to display in a custom component on a user's ViewProfilePage which three users gave him the most kudos, including avatar and number of kudos. And in a second component, I want to show, conversely, which three users this user gave the most kudos to. Can this be done using the API, and if so, how? Best regards Waldemar
3 years ago Place Developer Discussion
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Re: Welcome email for SSO
Thank you Akenefick. I'll try this.
3 years ago Place Developer Discussion
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Re: Welcome email for SSO
PaoloT wrote Another possibility that was suggested is to leverage the rank notification e-mails:you could create a rank that is only assigned to newly registered users, and include your message there. How would you actually implement that? I can only find a generic email template for rank changes. This email would be sent whenever there was a rank change. But I only want to send a welcome email to new users. For other rank changes, I'd like to have a general rank change email sent out again.
3 years ago Place Developer Discussion
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Re: Private messaging via REST API
AdamN wrote: waldemarhelm If a PM hasn't been read, the received_time field will not be present in the response. So you can use the absence or presence of this value to infer whether the message is read or unread. AdamN Looks good, thank you for this hint. 😊
5 years ago Place Developer Discussion
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Re: Private messaging via REST API
AdamN wrote: Get message status("Read", "Unread" or "New") There's no method or attribute to get the status directly; AdamN Is it now possible with PNv3 and APIv2 or has nothing changed here yet? I can find information in the documentation on how to mark PNv3 messages as read or unread (https://developer.khoros.com/khoroscommunitydevdocs/reference/notes-threads#update-private-message-thread), but I still can't find any documentation on how to determine the current status of a private message.
5 years ago Place Developer Discussion
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