Hi Deirdre, Hope you are doing well!  Here's my take: Is the report inappropriate content the best way for moderation? When someone does that, does it automatically come down? Users can select "Report inappropriate content" and it will generate an abuse report that moderators can view.  The content is NOT taken down or rejected when this happens.  Abuse reports are usually handled by the community's moderation team solely, and not by superusers or employees with elevated permissions.  Let's also define "team members", are these other employees?  If you are looking at giving team members more power in the community and want them to begin helping out with abuse reports, these users will need to be able to moderate all content in the community.   I want to enable them to take down spammy messages instantly, today I see the abuse reports and can take things down, is there a setting in the role that I can turn on to let them take content down, ban users, etc? You can set their permissions to ban users and mark posts as spam.  Also be sure that "Spam management" is turned on (which you can check in Community Admin > Mod Tools tab).   Also, how do I turn on or off the ability to pin content? Is that a button in the role permissions? I didn't see it in the list? To allow moderators to pin / float content to the top of the board, that permission is called "Float posts and topics for all users".  In the post options menu, moderators will see the option "Float topic for all users".   How do you best set up moderators, with which documentation? Which features do you point them to? You can best set up moderators by giving them the default "Moderator" role.  To give them the appropriate documentation, do you have a list of moderator guidelines in your community?  We have an example that I'll attach here that you can draw from, with instructions on what to do and what tools to use (and when). ... View more

Hi Becky, We see a lot of our customers use Content Filters and regular expressions (Regex) to automate handling of sensitive information while it's being posted.  You can set the content filter to decline the post if it's being posted, which includes a line of feedback to the user on what they would need to remove from their post (our version of the automated prompt). Here are some examples you can use on your community: https://community.khoros.com/t5/Community-Moderation/Examples-of-regular-expressions-for-content-filters/ta-p/39182 I can't comment on any external tools our customers may be using to scan existing content, but would love to get feedback from everyone that we can share with our Khoros Community product team! ... View more

@Kerri touches on an important note.  When I was a superuser before I joined Lithium (now Khoros) in 2010, I got this great christmas card from @AdamN, @BrianOblinger, @MarkS, and @JonathanW.  It was such a great gesture and it inspired me to join the industry so long ago.  It goes to show that little things like that really make a huge difference with users that spend the majority of their free time with you and your community.  It's important to take time out to appreciate their efforts! ... View more