@Mercedes_O What we see is that the rank will trigger when the user has been active for a few minutes in the community OR if they log out and log back in. It should send the message to the user once they have ranked up regardless.  That said, we are also looking at email templates in Aurora to make this much easier for "welcome emails".  I hope this is helpful! ... View more

Can you send me a DM with a picture of that report?  I'd love to take a deeper look. ... View more

@Finney0225 To make sure, are you referring to the "Report Inappropriate Content" link that users can use to flag content to moderators?  If a post is reported that way, it will appear as an entirely new abuse report, not as a comment to the existing abuse report. That being said, the behavior in our upcoming upgrade "Aurora" is different.  It won't create a new report and instead, will increment a "Report count" metric on the report. ... View more

@Mercedes_O The first issue with email verification may be due to the SSO on a stage environment.  I'm not positive on what is causing that to be sure, so I'd be sure to submit a support case with us on that. For the rank up notification via email and PM, it is triggering the private message send via a second login (not switch user).  I'm going to verify the behavior with my team and get back to you. ... View more