Love, love, love this entry.
While I have been flying Southwest for a number of years, it wasn't until I attended a seminar and heard Colleen Barrett speak on Servant Leadership that I really felt I understood what Southwest Airlines stood for. Colleen noted, “Our mission statement is posted every three feet, all over every location that we have, so if you’re a customer, you’ve seen it,” She continued saying, “It’s to follow the Golden Rule — to treat people the way that you want to be treated, and pretty much everything will fall into place.”
So - fast forward and reading this entry, I can see why Southwest won the Lithium Digital Excellence Award (Lithy) in the category of Surprise and Delight. They have stuck to their core values!
To conclude Ms. Barrett's session, she shared that she wants Southwest employees to do what she clearly has mastered: To simply be themselves on the job. “We have always thought that your avocation can be your vocation, so that you don’t have to do any acting in your life when you leave home to go to work, that you don’t have to take off the real person that you are and throw it down on the couch.”
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