Love, love, love this entry.
While I have been flying Southwest for a number of years, it wasn't until I attended a seminar and heard Colleen Barrett speak on Servant Leadership that I really felt I understood what Southwest Airlines stood for. Colleen noted, “Our mission statement is posted every three feet, all over every location that we have, so if you’re a customer, you’ve seen it,” She continued saying, “It’s to follow the Golden Rule — to treat people the way that you want to be treated, and pretty much everything will fall into place.”
So - fast forward and reading this entry, I can see why Southwest won the Lithium Digital Excellence Award (Lithy) in the category of Surprise and Delight. They have stuck to their core values!
To conclude Ms. Barrett's session, she shared that she wants Southwest employees to do what she clearly has mastered: To simply be themselves on the job. “We have always thought that your avocation can be your vocation, so that you don’t have to do any acting in your life when you leave home to go to work, that you don’t have to take off the real person that you are and throw it down on the couch.”
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London is the best city in the world.
Sure, I am biased - but if any of you are coming for a few days and want to do some touristing, here are my top picks:
Camden Market - Home of British Punk and Grunge
Camden is home to a lot of London's grunge and alternative cultures, but its Market is an experience that you can't miss - it's buzzing with loads of stalls, street food, artisans, home made stuff you didn't think you need, antiques, vintage shops and just overall people watching. It's about 20min from Central London on the Northern line, and can spend from 1/2 day to a full day there.
Southbank - Best vibes by the Thames
Walk from the County Hall passed the London Eye all the way down to the Millenium Bridge by the Thames. There are a few stalls, a few open air cafes, street performers, street food and great views over London. You can even go for a coffee up the Tate (for an even better view) or grab a Clipper Boat to go up and down the Thames.
Covent Garden / Chinatown / Soho - Get lost in Central London
Start off in Coven Garden, and just walk around the old streets of London: go up Seven Dials, towards Leicester Square (the biggest LEGO Store in the world!), grab some tasty asian food in Chinatown, and enjoy typical London in Soho. Make sure you go through Carnaby Street and visit Liberty - one of the oldest department stores in the world.
Spitalfields Market - Hipster Central & Curry Galore
Less grungy than Camden, Spitalfields and Shoreditch are the up and coming areas of London and the home of the best curries in London down Brick Lane. Loads of small boutique shops, independent designers and pop up shops. Oh, and food. Always food.
Luckily, Victoria is super central and has easy access to everything 🙂
Did I say I love London? I love London.
(Also @Wendy_S - LOVE Metallica live. I got into community management by being a superfan on a heavy metal forum whilst a teenager :p)
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" One of our most important goals was staying as close to a 5-minute response time as possible regardless of the volume we received." So excited that you chose Lithium to help you drive your aggressive SLA's and that you are sharing how you are meeting and exceeding your customer's expectations!
Good luck and thank you for submitting!
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