Hi everyone, I have over 8 years of Sales, Customer Relations, and Marketing experience. For the past 5 years I have been working on managing community operations, development, engagement, and more. I have been using Khoros since 2018 and have received both the Khoros Community Manager and Moderator certifications.  I am open to various community roles, but I am especially interested in developing community engagement programs to identify cross-sell and upsell opportunities, and increase customer loyalty and retention. Please check out my LinkedIn Profile and feel free to connect! https://www.linkedin.com/in/christopher-shernaman/  ... View more

We have engineers proactively mark posts as solutions when a valid one is provided by a community member. The latest challenge has been to determine how many Solution should be coming from Support engineers or other employees versus other community members. Currently our estimate is that 25% being provided by employees overall should allow for other community users to participate and share their knowledge. We are also questioning if implementing a waiting period before having employees answer posts is the best approach to staying at the "25% solutions provided by employee" target.  Anyone has implemented a waiting period or worked out these targets? Thoughts? ... View more

@lilim You can subscribe to an Events node and a notification is sent out when a new event is created.  Also, if you RSVP'd "Yes", you get a reminder notification before (30 min by default and configurable up to 300 min) the event starts.  ... View more

The Dataiku crew know what's up! Well done! ... View more

There are a number of issues with Gmail and images in community mailers. In a B2B context, we ran into a lot of problems that were caused by the global settings put in place by IT departments around security. Many of our emails were flagged to recipients as spam or potentially dangerous, but there is little you can do about it. Not sure if this is still true, but Gmail didn't support .svg images, which meant that we couldn't have the highest quality visual assets (badges). ... View more