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HSCommunity
Friday
  • 17 Posts
  • 12 Kudos Given
  • 0 Solutions
  • 1 Kudos Received
Member profile

Scoping 'Unanswered Topics' by location (node)

HSCommunity
Occasional Advisor
Occasional Advisor
‎06-26-2019 06:12 AM
‎06-26-2019 06:12 AM
At the moment we have the following feed: https://community.hubspot.com/t5/forums/unansweredtopicspage/node-id/community:1 ...however this is insufficient for several reasons: - We are not able to spoke by language. We use top level categories for each of our international communities. - We're not able to scope by forum (category), e.g. I can't tell how many unanswered topics there are in our 'HubSpot Developers' board versus 'Marketing Hub' - This feed also pulls in content filters, e.g. our spam regex filters and abuse reports. Is it a case of simply changing the URL parameters to scope this feed by node OR do we need to leverage a Studio component / API to build such feeds out? Thank you!   ... View more

Japanese Market & Community / Self-Service Support - what's your experience?

HSCommunity
Occasional Advisor
Occasional Advisor
‎04-25-2019 04:55 AM
‎04-25-2019 04:55 AM
We're looking to launch localised support forums for our Japanese customers / free users. I'd love to learn from those in the Community who manage / have launched Japanese support communities for their business.  I’m curious about how/when forums are commonly used in other cultures. For instance, how do most Japanese companies service their customers? ... View more