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Is it possible to pin comments from a certain role?
We're experiencing a problem where comments and status updates on our Ideas Exchange that have been posted by members of our product team (with a set Khoros community role) are getting buried and ultimately missed by customers. Is it possible to pin comments in a thread to the top of a idea exchange discussion (much like an accepted solution) based on the role of the poster?253Views0likes2CommentsIntegrating custom Ideas Exchange integrations w/ Slack or Email
Hi there, We are looking for a way to send internal notifications to our Product Management teams when an Idea w/ a certain labels hit a certain # of votes. We'd like for either a Slack or Email notification to be sent. For example: An Idea w/ label 'Social Tool' hit 20 votes, a notification is immediately sent via email or a Slack channel to an assigned list of emails (i.e. PMs on our Social Tool team). Does this make sense? If this isn't out-of-the-box please advise on if/how we can leverage APIs, integrations, Zapier etc.336Views0likes4Comments