We have threaded replies enabled in our community. For example, see here. I think we're just using whatever design comes out of the box (although I'm not entirely sure about that). Seeing the indentation is most certainly helpful from the perspective of understanding the flow of conversation across multiple posts, but from a styling perspective what we have frankly feels somewhat bland. ... View more

To close the loop on this for anybody else coming across this topic: Khoros have confirmed that there is a defect causing problems here. The workaround we are using at the moment is to compress .ps1 files in .zip files, and attach the .zip file instead. ... View more

OK - will do. Thanks for the pointer. ... View more

We have struggled to effectively use metrics from the Khoros 'Value Analytics' survey responses to get a meaningful output using the contact avoidance formula described in this article: the raw data suggests a fantastically and unbelievably high number of contact avoidances in our case. They suggest we're deflecting far more contacts than we ever received before we had a community, and the community certainly hasn't dropped our contacts to 0. Have other people had success in identifying concrete data that gives numbers to plug into this formula to get believable results? ... View more